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Rated 1 out of 5 stars

Jokers but not funny. Made order for a very simple piece of plastic for a Concept 2. Got the order confirmation, never heard anything since. No response to a contact us via their web site which... See more

Rated 5 out of 5 stars

I don’t usually leave reviews, but when I do, it’s because I’ve encountered something truly exceptional. From start to finish, every time he comes, the experience has been nothing short of spot on. Th... See more

Rated 5 out of 5 stars

Dale visited us from Oxford over the past two days to service our equipment, and as always, he was incredibly helpful, efficient, and professional throughout. He was able to fix nearly all of the iss... See more

Company replied

Rated 5 out of 5 stars

Dale is always very helpful and professional and clearly explains what work has been carried out and what work still needs to be done. He is more than happy to help look into other issues on his visit... See more

Company replied

Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Gym
  4. Repair Service

Written by the company

Our mission is to provide top-quality servicing and maintenance solutions to fitness facilities across the UK. We strive to be the trusted partner for gym owners and operators, offering exceptional customer service, fast response times, and competitive pricing. Our team of experienced technicians is dedicated to ensuring that every piece of equipment we service is safe, reliable, and performing at peak levels. We are committed to delivering value to our customers, helping them achieve their fitness goals and enhancing their members' overall experience. As an extension of our services, we supply a range of gym equipment parts across the UK and Europe to independent gyms and home gym users.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

115 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Row row row your fixed machines

Dale was a great friendly guy who did a fantastic job fixing all our rowing machines. The gym has never had so much kit good to go!
Update: after the first session using the rowers, 4 of the rowers had not had the chain not taught enough. One of the machines chain snapped off with the handles hitting the Recruit in the chest due to this error. More of a final check of rowers was required. Hopefully Dale will come back and fix them…

September 13, 2023
Unprompted review
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Reply from ServiceSport UK

Result! Happy rowing Callum!

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Rated 5 out of 5 stars

Dale is a fantastic engineer!!

Dale is a fantastic engineer!!! He puts 110% all the time he visits. He’s very committed to his role and his a true professional. Fitness manager Junior Nuffield Health

September 7, 2023
Unprompted review
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Reply from ServiceSport UK

Dale is becoming somewhat of a local hero!! Thanks for leaving a review!!

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Rated 5 out of 5 stars

James Engineer Nuffield

I’ve been meaning to fill this out for a while now James is our regular repair engineer at Nuffield Birmingham Central, he is always attending our site and repairing equipment effectively and efficiently to keep disruption and downtime to our members at a minimum.James is always happy to answer questions and even look at new faults that occur which aren’t even on his schedule for that visit.Great service

September 4, 2023
Unprompted review
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Reply from ServiceSport UK

Thanks Matt, love to hear it!!

Rated 5 out of 5 stars

Exceptional service visit this morning …

Exceptional service visit this morning by Winston both machines back up.and running and the man was working on one leg.

September 4, 2023
Unprompted review
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Reply from ServiceSport UK

A true warrior! Thanks for taking the time to leave a review Garry!

Rated 5 out of 5 stars

Very professional approach from Dale

Friendly, professional and knowledgeable support from Dale who is a great ambassador for ServiceSport. Prompt arrival and worked efficiently with minimal impact on Contours Gym users, very impressive service.

August 10, 2023
Unprompted review
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Reply from ServiceSport UK

That's what we like to hear!! Thanks for leaving a review Steve!!

Rated 5 out of 5 stars

I can’t sing Andy and Jakub’s praises…

I can’t sing Andy and Jakub’s praises enough. Having taking over the gym a month ago and with over 15 pieces of gym equipment out of service. They have both come in multiple times in the month that I’ve been here, and fixed multiple bits of equipment, working diligently and efficiently.

Both are very knowledgeable and work quickly and efficiently.

We are now at a place where the only kit that is broken we are awaiting parts from their head office, which they have kept me up to date with when parts should be arriving so that I can keep members up to date.

Thank you so much for everything you do.

August 3, 2023
Unprompted review
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Reply from ServiceSport UK

The dream team right there! Thanks for leaving a review!!

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Rated 5 out of 5 stars

Josh is amazing

Josh is amazing. He comes to club and goes over and above to get our kit back up in running.
He is also fab with the staff and customers.
Josh is a credit to service sport.

July 14, 2023
Unprompted review
ServiceSport UK logo

Reply from ServiceSport UK

He definitely is! Thanks for the review!

Rated 5 out of 5 stars

Luke from Service Sport

Luke from Service Sport always does a fantastic job for us at Telford. He makes my life a lot easier with his work ethic and knowledge of the equipment. He always comes in with an attitude where he wants to do as much as possible in the time he has with us. Keeping me up to date with everything he is doing and helping me understand exactly wheres he’s at with jobs. I hope he can continue to do that with us at Telford for a long time into the future

April 3, 2023
Unprompted review
ServiceSport UK logo

Reply from ServiceSport UK

Thanks for taking the time to leave a review Tim! Great to hear that Luke is setting the standard for service and repair work in the fitness industry!!

Rated 1 out of 5 stars

awful

awful. Dnt order anything. 1st web order didnt go throug but it looked like it had. 2nd time around it did but the confirmation email never sent. Delivery never arrived, chased up and they said out of stock. next time i chased, they said it was sent. When i told them it didnt arrive they did not care at all, asked me what i wanted them to do about it as it wasnt their problem. Eventually they asked for a proof of delivery from DHL which wasnt even our building. The rudeness and attitude of the call center staff was discgusting. The service we had with them was sub standard- we will never use them again. Simply disgusting

March 31, 2023
Unprompted review
ServiceSport UK logo

Reply from ServiceSport UK

Thank you for taking the time to leave a review. Having investigated this thoroughly we can see that you didn't input the correct email address at the time of placing your order, hence why you didn't receive an order confirmation from us. We received your order on 25th January 2023 and updated you through Facebook messenger that we were awaiting on stock. Once stock arrived, we despatched your order on the same day and it was delivered on 15th February (according to the tracking provided by the courier). When you made us aware that you had not received your order, we informed you that we would provide you with a POD to which you responded by calling DHL liars and using fake photos for their PODs. You then expected us to collect the items and deliver them to you. We were not sure how to go about doing this as we were still trying to track your order. As we had no further stock of the items you originally ordered, we offered you an immediate refund.

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Rated 5 out of 5 stars

Winston gives excellent service

Winston is our regular engineer. He is incredibly professional, friendly and helpful and goes out of his way to make sure we get excellent service. He often squeezes us in at the end of the day and makes a point of keeping us updated on parts coming and when he will be back to finish a job. He is an asset to the company and the whole team have a great relationship with him.

March 17, 2023
Unprompted review
ServiceSport UK logo

Reply from ServiceSport UK

Thank you for your kind words!

Rated 5 out of 5 stars

5 star service from the two guys today…

5 star service from the two guys today ( sorry didn’t get their names ) delivered set up equipment explained and demonstrated professionally ! Thanks guys don’t forget to keep an eye out for the Olympian

March 6, 2023
Unprompted review
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Reply from ServiceSport UK

Thank you Lisa and will do! Much appreciated.

Rated 5 out of 5 stars

GOAT Andy

Andy turns up to our site at Nuffield and manages to leave with everything we requested and ask of him on the spot fixed. Great work ethic and top top at what he does.

February 28, 2023
Unprompted review
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Reply from ServiceSport UK

Really appreciate this review, thanks Ryan

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Rated 5 out of 5 stars

Andy has been our engineer for a while…

Andy has been our engineer for a while now. He always completes jobs needed & is very knowledgable. If a job is complex he will always stay until he completes or finds the solution.

February 28, 2023
Unprompted review
ServiceSport UK logo

Reply from ServiceSport UK

Great to hear Jack, many thanks!

Rated 5 out of 5 stars

Andy is our regular engineer and he is…

Andy is our regular engineer and he is always extremely helpful and knowledgeable. He makes every effort to fix all our equipment even after having travelled hundreds of miles at the back end of a 12 hour day. His communication is superb and a pleasure to speak to!

February 28, 2023
Unprompted review
ServiceSport UK logo

Reply from ServiceSport UK

Thanks David, who else is Andy working for travelling all those miles and working all those hours in a day!!!!! 😂 Really appreciate the review, good to hear Andy is doing such a great job for you.

Rated 5 out of 5 stars

Andy!

I have known Andy for a few years now over two jobs, and he goes above and beyond when he comes in and will always do the small jobs I ask for on the day!

February 28, 2023
Unprompted review
ServiceSport UK logo

Reply from ServiceSport UK

Thank you Emily, appreciate the review!

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