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Rated 1 out of 5 stars

Jokers but not funny. Made order for a very simple piece of plastic for a Concept 2. Got the order confirmation, never heard anything since. No response to a contact us via their web site which... See more

Rated 5 out of 5 stars

I don’t usually leave reviews, but when I do, it’s because I’ve encountered something truly exceptional. From start to finish, every time he comes, the experience has been nothing short of spot on. Th... See more

Rated 5 out of 5 stars

Dale visited us from Oxford over the past two days to service our equipment, and as always, he was incredibly helpful, efficient, and professional throughout. He was able to fix nearly all of the iss... See more

Company replied

Rated 5 out of 5 stars

Dale is always very helpful and professional and clearly explains what work has been carried out and what work still needs to be done. He is more than happy to help look into other issues on his visit... See more

Company replied

Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Gym
  4. Repair Service

Written by the company

Our mission is to provide top-quality servicing and maintenance solutions to fitness facilities across the UK. We strive to be the trusted partner for gym owners and operators, offering exceptional customer service, fast response times, and competitive pricing. Our team of experienced technicians is dedicated to ensuring that every piece of equipment we service is safe, reliable, and performing at peak levels. We are committed to delivering value to our customers, helping them achieve their fitness goals and enhancing their members' overall experience. As an extension of our services, we supply a range of gym equipment parts across the UK and Europe to independent gyms and home gym users.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

115 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Rude and aggressive delivery drivers

I was driving along M6 doing 70 mph in the middle lane, which as far as I know, is the speed limit on the motorway.
I saw this white van weaving in and out of lanes in my mirror. Then I see the van close up behind me, and I could see the driver shouting at me and making a rude hand signal.
I am not sure what I did to annoy him? apart from keeping to the speed limit, and if that was his problem, he should have overtaken in the 3rd lane.
I complained about the incident to the company, and they said they would investigate and get back to me.
They did not get back to me.
Do you want to buy sports equipment from a company that employs aggressive and rude drivers?

October 3, 2021
Unprompted review
Rated 4 out of 5 stars

Don’t believe all you read

Don’t believe all you read - I ordered in Jan, received a confirmation email and my order arrived 10 days later. Admittedly I did call them to find out when the item would be delivered but the lady was very polite and helpful.
She told me the item would be delivered the following day by UPS and it was!
I found the company to be efficient and very useful.

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

Quick delivery

I Didn’t need to worry about previous bad feedback, service was good with quick delivery. Ordered Saturday arrived Tuesday morning

October 13, 2020
Unprompted review
Rated 1 out of 5 stars

SCAMMERS - DON'T SHOP WITH THEM. ITEM NEVER DELIVERED. NO REFUND.

My item was meant to be delivered mid-may, following a notification of a weeks delay. It never delivered. I contacted them many times over the phone and they said they would get back to me. Heard nothing back each time. Have racked up £8 in phone bills, £100 out of pocket and now I can't get a single response from them. Can only assume they are a fraudulent, scamming business. They don't even deserve one star. Shocking!

June 8, 2020
Unprompted review
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Rated 5 out of 5 stars

FANTASTIC SERVICE HIGHLY RECOMMEND

Absolutely fantastic experience with ServiceSport, for months we have been trying to get a company to repair our Treadmill and have been messed around so much, until we found ServiceSport! From speaking with Simon and James their standard of service has been fantastic, within a week from posting the faulty item to them they had it repaired and sent back to us and we now have a working Treadmill! Several companies previous to using ServiceSport said we would need a new MCB and would cost over £1,300 ServiceSport gave us the best advise and were able to repair the device giving us a huge saving! Couldn't recommend ServiceSport enough! THANK YOU

August 16, 2019
Unprompted review
Rated 2 out of 5 stars

Poor

Paid to have full service of gym kit. £500 for only 2 1/2 hours visit, I didn't feel it was very comprehensive. Then advised that they could not source parts that needed to be repaired. I Provided full inventory prior to service, the kit is Matrix and pretty new, so not like this is obsolete equipment. Poor response times and level of service would not recommned to independent gym owners.

January 11, 2019
Unprompted review
Rated 1 out of 5 stars

Absolute incompetence from the company.

Absolute incompetence from the company.
Took payment for replacement parts, made excuses for lateness of delivery by saying the US supplier had been slow. After several months of further pressure and questions they realised had never actually put the order through. Said they would make a refund. Never processed it and took 6 weeks and several calls and emails to get it done.
Management never available and usually in 'board meeting' if you want to complain
3 separate incompetent staff dealt with: Nick Lester, Luke Southworth and David Pennington.

December 7, 2018
Unprompted review
Rated 5 out of 5 stars

I can highly recommend them!

I can highly recommend them!
A very expensive and complex item of Gefen audiovisual equipment went dead just after the warranty period expired. I contacted the suppliers, who kindly referred me to James Oliver at ServiceSport.
He contacted me within hours, suggested the power supply may be at fault, and quoted a price for the repair on that basis, together with a turn-around time of two weeks. He made helpful suggestions on packing for the equipment to ensure it arrived at ServiceSport without further damage, and immediately emailed me to say it had arrived, and that it was indeed the power supply that was at fault.
About a week later Simon Macdonald contacted me to say the equipment had been successfully repaired, and confirmed the cost was as quoted. I received the equipment on a next day delivery, and it works as good as new, with a 6 month guarantee on the repair as a bonus!
James Oliver and his colleagues at ServiceSport know their electronics, and provided me with a very responsive and friendly service.

Eddie Tucker

July 1, 2017
Unprompted review
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Rated 4 out of 5 stars

Fast, efficient, professional

I have been working with ServiceSport for a few years now and always come up with a solution to an issues. The refurbished equipment is of very high quality and engineers are very knowledgeable.
If you run a gym facility you need look not further to get your kit serviced and replaced,

September 6, 2016
Unprompted review
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