SHEIN Reviews 

I buy a lot from Shein and never had an issue or sent anything back.
As soon as you need a refund they fob you off and don’t want to know.

My order was delivered by Relay at another address. The photo of the house is clearly not mine! Even Relay finally emailed and clarified the parcel was classed as lost and I should contact SHEIN for a refund.
All photos and proof were sent to SHEIN.

In the meantime I opened up a case with PayPal but due to Shein responding saying my order has been delivered PayPal closed the case down in favour of them! Yes it has been delivered but to the WRONG house!

I have tried and tried to speak to someone at Shein but all they say is I need to close the case/complaint down before they would send me a refund. I have explained the case has been closed for a while now but they won’t have any of it!
I am really annoyed.

All I can say is SHAME ON YOU SHEIN.

My hard earned money is now lost and you will do ANYTHING to NOT send me a refund and you have had all the proof my parcel was delivered elsewhere.

Quality clothing for a cheap price and so much things to buy like journals and nice headbands

very very disappointed! so bad service of such a big company! i ordered for 54 pounds! i have never received it! contacted then for so many time every time they tell me or to wait or for a refund. without telling me what the problem is. canceled the order after 4 weeks ! they did not give me any discount as a sorry.

First time shopping and a very bad experience. I paid £30 for the goods, but when I want to return it, the refund will only be £23? Why? Robbery!!! I will never shop again, I prefer to use Temu. Beware!!!!😡

All items ordered were delivered safely & sound & in the time estimated. 👍

SENT ME THE WRONG DRESS.. I sent the wrong dress back which they confirmed they had and now claiming it’s defective? Didn’t even try it on as it was the wrong dress and now charging me £50!! Been a loyal customer for years. Trying to speak to anyone other than a robot is hard work and just keep sending me the same messages.

Avoid this company!! Disgusting behaviour and even worse service!

Missing items live chat unless terrible service paid for 12 pairs of pants only received 6 in pack they not interested after you pay

Caters for the needs of everyone. Trendy affordable fashion with lots of variability.

If I could give 0 I would.Received a card from Royal Mail saying that I needed to pay £7 for postage not paid by sender. Paid it as Shein said they would refund once I had receipt of payment. Parcel delivered and now saying not paying. To top it off the product was not as described and quality very poor.

Worst app never shop customer service is worst people don’t know how to dive the issues worst worst worst app never use SHEIN never and the quality is also worst

Ordered from SHEIN and noticed they haven’t refunded two bikinis I’ve sent back and never tried them on because the liner wasn’t fully stuck I didn’t report them because it was my personal choice not to try on because I’ve written this in a review for the items that they should change the liner each time they are sent out because it looses its stickiness they have sent a phone of the bikinis totally liner free and reducing to refund me really strange because up till now they were showing as processing refund they didn’t send me any notifications of any faults in the bikinis it’s not the first time this happened please be careful when buy from SHEIN check all your refund I won’t be buying from them again very disappointing.

I am absolutely disgusted by Shein, including their customer service and complaints department. Honestly I really strongly urge anyone not to order from them. This is a company I use to order from regularly a few years back, but now I wouldn’t use them for absolutely nothing. I had made quite a large order costing me £120 and half of my items were never in the parcel. I am not exactly sure whether it was affected in transit or whether they even packed it - however, their complains and customer service have no interest in helping me at all. I am so so disgusted and devastated. Now I am having to escalate this further with legal action and with the bank. I will never ever ever order from them again. Please don’t order for the sake of it being cheaper because you’ll end up just getting the short fall and loosing money.

I contacted customer service as whenever I am choosing a product like a dress when on the website it says £7.00 when added to the basket the price goes up to £16.00 my mum is old she likes ordering online but this is so confusing for my mum so when mum realises the product wasnt as stated when she added it to the basket then the price doubled mum gets very upset and we have to return the items back exact same thing I experienced I didnt first understand why mum was getting frustrated then the same dresses and other products I added to the basket when adding they were £7.00 once in the basket the price goes up to £20.00 this is not understood why thos happens when asked the shein representative said if you have coupons then get applied but no explanation to why the prices are differentiating once added to the basket so I deleted the app from mine and mums phone
I cannot add pictures on this i have screenshot of the items which were placed into the basket and then the prices doubled once I put them into the basket that's when I contacted Shein customer service and wasn't given a clear answer to why the prices doubled

A 3 day delivery = 10 days and counting? Shipped from a local warehouse? Packaged and waiting for collection for 8 days with no other updates? How, why so crap? Now refusing to refund me even though the item hasn't even shipped! Terrible service from utter crooks

Very disappointed with my experience. My parcel arrived with multiple items missing, and despite contacting customer service twice, I received the same generic response stating that all items had been included without any proper investigation.

I thoroughly checked the parcel and all of the packaging, and the items were definitely not there. The parcel also appeared to have been sealed with sellotape, which made me question whether it had been opened or resealed during transit, but this concern was ignored.

Instead of looking into the issue, checking the parcel weight, or reviewing the packing records, customer service simply repeated that nothing was missing. As a customer, it’s incredibly frustrating to feel like you’re not being listened to when you’ve paid for items that never arrived.

I expected much better customer service and a genuine effort to resolve the problem. Unfortunately, based on this experience, I would think twice before ordering again.

Great merchandise

My sister and I order regularly on shein and this time round my sister didnt recieve her full parcel. Out of 22 items only 12 items where received, £75 worth of items not received. Customer service are of no help and ignoring even though the parcel was a small plastic package. And when we asked for a video evidence from the warehouse nothing is provided. I feel really upset and angry.
Shein resolve the issue!

Absolutely awful material, thought will try but will never use this again

Shocking!! Ordered a dress online and they sent me the wrong item. I tried to return it and they refused because it wasn’t the same as what I had ordered!! Exactly!!! That is why a returned it…not only is the quality awful but their customer service is abysmal.

I tried Shein after a friend recommended me. On my first order 4 of the 5 items were poor quality badly stitched and cheap versions of the online photo. Material thin and shiny. The returns process is difficult and long winded requiring 3 photo or a video of item as well as a lengthy description of the problem. It also loses everything added in the return if you come off the page. I await to see how good they are ar refunds. I will not use again.