SHEIN Reviews 

I have never had a bad experience from Shein, good value for money. The quality of the product is good, true to size and stylish. Shein courier is also a bonus!

Shein is a SCAMMING company !
I ordered some hair items - which were not delivered to me on time and the length was wrong - hence I returned them - it has been 5 months and I still have not received the money ! they are coming up with excuses to not pay me my money back despite getting the items .
Shein needs to be reported

I don't understand why they take so long to deliver and you can't contact anyone 😡

Probably one of the worst places I’ve shopped. The latest order was quite possibly the most ridiculous encounter I’ve had with a retailer. To start things off they used a terrible postage company, the parcel was stolen off my doorstep when the driver had stated it had been delivered to someone in the house (no one was there as all were at work). Then to make things worse there was no one to speak to in customer service to get a refund. Still ongoing after over 2 months and no refund or confirmation that anything has been processed. Spoke to a human 2 weeks ago and said they’d send an update after 5 days (probably the 10th time I received that message). Provided nothing goes wrong the items are all right, no real issues with my first order, but this latest saga has made me honestly regret everything buying from them. Waste of time 👍🏽

My order was delivered to the wrong address. I have contacted SHEIN on 3 separate occasions with no joy. The tracking photo is not my front door. Contacted In post on day of delivery and they just told me to contact SHEIN. Ridiculous.

Asking me to upload camera surveillance of nobody coming is impossible as ring door bell only videos upon detection of a person. If he didn’t come there how can I provide video evidence?

Made an order and the parcel was returned to sender without explanation apart from the package may have been damaged. I had waited a long time and felt that they should replace the order free of charge due to the inconvenience and package not being delivered through no fault of my own despite waiting a long time. Customer service extremely poor. I will not be shopping with them again and deleted account.

Be careful Flash grab items are scam to encourage purchase - I was offered flash grab items and followed all steps to claim them but never were delivered

I ordered wall paper on the 15 of June it’s currently 9 July and I have not received my package. I contacted the customer service they hung up on me. They use a ai bot that just send oremade messages. They connected me to a fake person who was actually ai.

the sizes are not what is stated on the site and i am finding it very hard to try and return a item needed to inform paypal now have to wait and see if i get a refund for something which is no good to me as evri have not bothered to pick the item up

paypal are now waiting to hear from shein

Recently recieved my order however 1 item was unavailable so was later delivered, I’ve had to pay £7.00 to collect from my local postoffice as the seller didn’t pay enough to post! Not happy as this has cost me more than the item I purchased in the 1st place! Not good shein

i do not want them even one star rubbish first i'm waiting for my 3 weeks delivery didn't receive and they gives me refund back . now again it's been 10 days now didn't receive. they gives me 3 more days to wait . even i paid my 3 pound delivery. scam rubbish.

Amazing website to buy online shopping of clothing home decorations and accessories
Highly recommended

My parcel has been thrown over a fence somewhere won't be ordering nothing else from this site 202607014204 order no G5018145900MRTD

Scammers

Sending different items what's been ordered.

Too Chinese scam. AVOID.

UPDATED FRIDAY 10.07.26
The morning after SHEIN responded to this review, I received an email asking whether I still wanted to return the items. I replied immediately confirming that I do.

Since then, I have received another email stating that SHEIN has contacted me with a solution. This is simply not true. No solution has been provided, no return label or barcode has been issued, and I still have no way to return the items.

I am becoming increasingly concerned because the 14-day return period is approaching, and the delay is entirely due to SHEIN's failure to provide a working return process despite my repeated attempts to resolve this.

I would appreciate an actual solution that allows me to return my order rather than automated emails saying the issue has been resolved when it has not.

Order number: GSO17P52Y00NVPX.

"SHEIN gave me a raw text address for heavy items to their Liverpool warehouse. The local shop rejected it because there is no barcode. I cancelled the return to try again, and now the app has locked me out with no options to return my items. Order number: GSO17P52Y00NVPX

I ordered some items from Shein, with no problem. I then the next day tried to order a few more items. However, a message came up stating that my account had been suspended due to irregular activity. I contacted Shein on several occasions to find out what the irregular activities were. They wouldn’t tell me, They advised to me to delete the account, or use friends and family Shein accounts to order more items. I chose to delete the account. However, Shein said I couldn’t delete the account as I had an outstanding order to be processed. Fair enough I thought. The order has now been delivered. However, the items do not fit, and an item was included that I did not order. I tried to get back into my account to return these items items for a full refund. But I could not log into my account, I tried several times. I then accessed their complaints department via their website, I completed the complaint in full. Before I could submit the complaint, I had to send them my email address to verify my account. They said they had sent me a verification code, I didn’t receive it. I pressed resend several times, I’m still waiting for the verification code. I decided to reach out to Shein via Instagram. I explained the situation, They asked for photos of the order, and the delivery notification from the courier. I sent them the requested information. I sent it twice as they requested it twice. They have now responded by asking for the same information again. It’s as if nobody is reading or taking responsibility for the information I’ve sent them, and the issue that I have. I am now stuck with items, that I cannot use and are not fit for purpose, I have given Shein seven days to resolve this issue, after which I will instruct my credit card company about their refusal to accept the items and give me a full refund. Once this fiasco is finally sorted, I will not be opening another Shein account. Most of their items are shoddy, poor quality, and ill sized. You may get the odd good quality, and good sized item, but it’s hit and miss. I can live without Shein and the trouble that they have caused me. I’m done with Shein. Update: I contacted Klarna, who stopped my payments to Shein. I advised Shein accordingly. Shein immediately reached out to me, (shock, horror, as now their money is involved)and sent me a return label. I returned the items, and I have received notification that I will be receiving a full refund, I’m so happy with the outcome. However, why did I have to contact Shein so many times? Why did I have to involve Klarna, that stopped paying them before Shein decided to reach out to me? That’s the process that I don’t understand. Shein needs to get their act together. Your performance is off putting and not worth the hassle,

They make it look like it's set but its not and there's no way to buy the other half of the outfit. 2 outfit ive been miss sold on. Pictures with both top and pants but only received top.

Customer useless and no help and dont care I have to deal with putting it right.
No customer care at all, just rude and time wasted

I did ask can I buy the pants separately but nope.

Order number
GSO18351X000JY2

i had an absolutely appalling CHAT customer service. I repeatedly wrote the calculation and explained exactly about the refund any why i thought it was incorrect. Instead of addressing the issue, they kept sending the same scripted response claiming the refund was correct and even resent the refund confirmation I already had, as if that answered my question. It genuinely felt like I was talking to a robot in that chat as that wasn’t reading a single word I wrote. There was also no proper way to escalate the issue or make a formal complaint. i finally got through the phone and could speak to a person on customer care team. The lady was super helpful and competent and immediately knew what i was saying and resolved it. But the CHAT team already wasted an unbelievable 2 hours of my time for something so very simple to resolve.

satisfied, thank you