SHEIN Reviews 

Absolutely awful experience. Placed a big order over £200 and they are trying to rip me off half of it. My parcel was split into two which is somewhat normal for them to do the first I received the wrong item but was okay to refund me no issue it happens but my second which was the bigger one arrived completely open. I instantly knew well I ain’t going to have my order all there and apon checking i obviously hadn’t but ALOT was missing. I immediately contacted shein about my issue along with proof from the drivers delivery photo with the bag clearly shown as being open apon delivery and all I have had for the past 4/5 days of fighting for my money back is to check the bag again a million times and that the order was packed with everything. I have consistently said it may of left warehouses in tacked with full order from what they say if true or not I don’t know but then it falls on the issue happening during transport from them to myself meaning someone had robbed me or something had torn the bag wide open meaning Iv lost them during transport. I am continuously met with the same emails check the bag again and they are not to fault and to ‘have a wonderful day!’ I am almost sure their customer service write their replies sarcastically I can just tell by how they word it but I always reply back with a kind regards regardless of the attitude I receive.

I am now in contact with bank to help with this problem and hope to get my money back for the items missing. I will NEVER order from shein again and hope my review will just help someone else if they have the same problem. Just be vigilant when ordering off of here and always have proof of EVERYTHING

My order GSO18Y420001UXB was supposed to be delivered to my home address. However, it was redirected to an InPost locker at ALDI Neston without my consent. I do not drive, and the locker is 21 minutes away by car, making it impossible for me to collect. I have contacted customer support multiple times, and they have failed to resolve this, despite promising me a home delivery. I am requesting a full refund as the service failed to meet the delivery agreement

Great service
Arrived on time

Bad return policy. If a 1£ product comes defective or wrong size you have to go to Post Office to pay 1.50£ per bag to return it. Amazon, Temu or AliExpress don't bother you returning low value products. I understand if is 5£ to 10£ products to return them, butfor 1£ to spend time and money extra. My order was 42£ I don't think I was scamming them with 1£.

Absolutely shocking experience with Shein. Very quick to take money but not so good with refunds! Customer service team is inexperienced and extremely unhelpful! Avoid shopping at Shein at all costs not that aren’t any other reasons to avoid this business already

SCAMMED BY SHEIN AVOID!!!!!!
I've been a big fan for many many years. I ordered a large selection of wedding dresses for my wedding abroad to try on at home. I ordered loads and found my dream dress, and then saw the price had halved. I asked if they could refund the price difference but they said no, so I chose to return all the dresses and reorder the one I wanted at the lower price. Given the order was around £400 I had a feeling that something would go wrong. I filmed myself repacking everything and posting the dresses back. Well I am glad I did this as they have just emailed claiming to have recieved just ONE DRESS out of the 16 I sent. And are trying to refund me £17!!!!!!!!! I immediately went onto the chat who told me they had carried out a full investigation (in 10 mins, how impressive!!) and claimed that they didn't recieve the items. I've tried to speak to a human and it's impossible and I'm unable to make a formal complaint. I am so grateful I had the sense to film this so I can prove that they are lying thieving scum, and attempt to get my money back through legal channels. I will NEVER EVER EVER USE SHEIN AGAIN AND I BEG YOU NOT TOO EITHER!!!!

I placed a very large order at the start of May. Was sent in two parcels and both were lost, sent proof from evri over to the chat box. Only on parcel was ever delivered. Have been told daily from customer services that i will get a response dealing with this in 24 hours yet has never happened. They’ve now said its exceeded the 30 days period so will no longer look into my issue, this is disgusting. I’m owed money for items that i never received and they are refusing to refund me and because they took to long to look into it, i’m now being penalised.

Ordered about 16 tops but 1 was missing when package arrived, contacted Shein who done investigation and say it was sent, end of matter? So basicly calling customer a lier! Will not be getting my custom again

Great prices easy buy too much.easy returns

I buy a lot from Shein and never had an issue or sent anything back.
As soon as you need a refund they fob you off and don’t want to know.

My order was delivered by Relay at another address. The photo of the house is clearly not mine! Even Relay finally emailed and clarified the parcel was classed as lost and I should contact SHEIN for a refund.
All photos and proof were sent to SHEIN.

In the meantime I opened up a case with PayPal but due to Shein responding saying my order has been delivered PayPal closed the case down in favour of them! Yes it has been delivered but to the WRONG house!

I have tried and tried to speak to someone at Shein but all they say is I need to close the case/complaint down before they would send me a refund. I have explained the case has been closed for a while now but they won’t have any of it!
I am really annoyed.

All I can say is SHAME ON YOU SHEIN.

My hard earned money is now lost and you will do ANYTHING to NOT send me a refund and you have had all the proof my parcel was delivered elsewhere.

Quality clothing for a cheap price and so much things to buy like journals and nice headbands

very very disappointed! so bad service of such a big company! i ordered for 54 pounds! i have never received it! contacted then for so many time every time they tell me or to wait or for a refund. without telling me what the problem is. canceled the order after 4 weeks ! they did not give me any discount as a sorry.

First time shopping and a very bad experience. I paid £30 for the goods, but when I want to return it, the refund will only be £23? Why? Robbery!!! I will never shop again, I prefer to use Temu. Beware!!!!😡

All items ordered were delivered safely & sound & in the time estimated. 👍

SENT ME THE WRONG DRESS.. I sent the wrong dress back which they confirmed they had and now claiming it’s defective? Didn’t even try it on as it was the wrong dress and now charging me £50!! Been a loyal customer for years. Trying to speak to anyone other than a robot is hard work and just keep sending me the same messages.

Avoid this company!! Disgusting behaviour and even worse service!

Missing items live chat unless terrible service paid for 12 pairs of pants only received 6 in pack they not interested after you pay

Caters for the needs of everyone. Trendy affordable fashion with lots of variability.

If I could give 0 I would.Received a card from Royal Mail saying that I needed to pay £7 for postage not paid by sender. Paid it as Shein said they would refund once I had receipt of payment. Parcel delivered and now saying not paying. To top it off the product was not as described and quality very poor.

Worst app never shop customer service is worst people don’t know how to dive the issues worst worst worst app never use SHEIN never and the quality is also worst

Ordered from SHEIN and noticed they haven’t refunded two bikinis I’ve sent back and never tried them on because the liner wasn’t fully stuck I didn’t report them because it was my personal choice not to try on because I’ve written this in a review for the items that they should change the liner each time they are sent out because it looses its stickiness they have sent a phone of the bikinis totally liner free and reducing to refund me really strange because up till now they were showing as processing refund they didn’t send me any notifications of any faults in the bikinis it’s not the first time this happened please be careful when buy from SHEIN check all your refund I won’t be buying from them again very disappointing.