Amazon Reviews 

Shocking what’s going on lately with Amazon.they were so good but not now.why on earth I’m still paying prime I have no idea.because you just don’t get your parcel on time anymore.and the worst part is the lies.the false tracking out on delivery at 6pm when it’s so obvious it’s not.and then sorry be tomorrow now.then nothing but same message from 2 days.i think they are going to pot personaly.not a good company anymore.im sure bezos isn’t in the least bothered anymore with the money he’s got.i bet he gets he’s parcels next day 😂😂😂🌞

Amazon delivery has really deteriorated over the years. Amazon if you want to remain at the top of your game you really need to sort out your delivery service. I live in a block of flats and only order deliveries when I am going to be home to receive them. So when I am sitting at home waiting for my buzzer to ring I dont expect to get a delivered notification stating that it was hand delivered to the resident only to find that its dumped outside or downstairs in my block of flats. My special instructions state not do to this in view of high risk of theft from the druggies. Today you came to my door and half pushed it through the letter box leaving half of it out of the letter box. Why didnt you knock the door and hand it to me so that your lies about handing it to the resident would be the truth. I guess I should be grateful that this is the nearest that you have been to my front door in a number of years. Amazon I beseech you to manage your delivery service better if you want to score 5 stars.
This is an update as it happened again on 10.2.2025. This time my delivery was due 12th or 13.2.2025. Got a further email to confirm arrival and I checked on 10.2.025 and it was showing as NOT out for delivery. No further updates or notifications and arrived home on 10.2.025 to find parcel outside my home. I checked my account ( and it said delivered as handed to resident) Again its lies, lies and more lies. I made a complaint to Amazon that the delivery drivers continue to let them down. This one didnt even bother updating the delivery page

Atrocious , 2 separate parcels from different companies , both dumped on my doorstep outside the door with a pretty photo with no one indoors to receive the item. I wouldn’t even give 1 star if it allowed me to leave a review in that manner . Seriously despicable

Worst delivery ever. You pay some much for delivery for it to be chucked over the gate or flung in someone else’s building with zero clues to where they left it. No communication just awful service. When you try speak to customer service you can’t get any answer other than it was delivered. Why did a bother leaving instructions for them to be ignored. Shocking service.

I love prime, i started 2 years ago to get it anually unfortunatly they dont let you pay for add free yearly. Even though the cost is a little high for video side with deliverys its something i would still get but not if i have to pay a monthly subscription for removinv adverts. Oh amd if you do get prime for 1.konth and cancel reaccurance you cant add add free after it making it ungetable. I have it this month and will canc3l it at end date. I timed add free with that too.

Delivery person just dumped parcels in the lobby and did not make contact.
Signs are in place informing delivery persons to NOT leave parcels in lobby due to thefts and deliver to Address.
Simple instructions but delivery companies can not seem to follow.

1) Sneak up to front door, dump parcel, take photo, don't ring doorbell or ever look back 🏃🏽

2) Discover my parcel outside by chance.

3) Send delivery notification through 1hr 50 mins later.

4) Provide feedback yet again ✔️ (nothing ever changes )

It's clear Amazon have got too big to care and likely their drivers are forced to undertake these poor practices to meet their delivery targets. Perhaps I'll write to my MP to ask for a code of conduct to be introduced for 'delivery' companies.

Amazon’s delivery service has really gone downhill. We keep getting “attempted delivery” notifications when no one has been and there’s been no knock, card, or contact at all. It’s frustrating, misleading, and causes unnecessary delays. Definitely not the reliable service it used to be.

Loosing count of deliveries missing cant hack it any more, boycotting Amazon from now on.

I am sick and tired of Amazon delivery problems. They leave parcels on my doorstep without knocking the door or ringing the doorbell to let me know they're there and parcels are in full view of everyone passing by.
So I set an instruction to hide it by the wheelie bin which is right by the front door - now they're marking it as put by the wheelie bin but still leaving on the front door step! I've spoken to Amazon about this many times and they're clearly not interested in doing anything about it.
Now I only buy from Amazon when it's something I can't find anywhere else.

Delivery driver dumped parcel on plant pot outside front door and didn't even knock before taking pic of door and walking off. When challenged he lied through his teeth about knocking the door - even though everything was recorded on door ring camera. Completely untrustworthy liar.

Misdelivered a purchase from eBay, evidence photo could have been taken anywhere, but certainly not at the postal address which is very unique and distinctive. Access is simple and easy parking - courier just couldn't be bothered, increasingly poor service!

Delivery drivers drop the packe at the ring the bell and run away fast. Then the report or was handed to resident.. lies..lies this happens frequently. So I am sure they make lots of other lies up too

Items ordered on 02/01/2026 and delivered approx 7.30pm on 04/01/2026.
Driver working late and did not expect to finish his deliveries before 9.0pm.
My wife & I thanked the driver profusely for working so late. He was exceptionally polite & communicative. We thanked him and wished him well for working so late in Rugby

The only amazon delivery's I have had in over six months (approximately 18 times) were for my neighbors! My few orders have all been marked as delivered, but not to my address. All were left in the open to the weather, I guess to avoid door knocking and being told they had the address wrong. No amount of delivery instructions seems to be sufficient, nor do house names and numbers seem to have any effect. It's just not worth the time and effort their customer service requires, so I have stopped being a customer.

Amazon Shipping driver delivered through a closed and latched back gate, past three warning signs about loose dogs on the property, instead of to the secure front porch with a letterbox right next to the house sign and through a wide open gate.
My dog got out and was injured.
Amazon chat accepted liability but the Amazon legal team at ARC did not, despite the bill from the vet on that day.
YOU WILL NEVER DELIVER TO THIS HOUSE AGAIN!!!

Expected an urgent parcel Christmas Eve which was ordered day before on prime. Courier said he attempted delivery which is a lie as we checked the doorbell camera and yard camera where he would park no attempt was made.
Called Amazon they said would try and get him back so we waited in until 7.30 of course no one showed up.
Today NYE we are expecting a delivery of a new TV. Amazon as helpful as ever cannot give me a time but wants me to wait in 7-7pm a whole 12hrs. Was send link for tracking info which is not working so called customer Svcs. They wouldn’t help until I kick up a stink and ask if they can get the courier to call me before delivery or give me tracking info. Crikey Amazon need to get their act together. Our usual courier Marcus is absolutely fabulous but seems he is a one off.
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Amazons delivery service is appalling and Amazon really don't care about customer service.
The delivery people never ring the doorbell. They say items have been handed to resident when they are always just left outside in plain view of passersby. I have just checked on Amazon and 1 delivery person has actually put a picture of my parcel left half way up my path and his message shown on Amazon says left near front porch. There is no point in me putting a date for date of experience because it's the same service with every parcel. We should all go back to using Argos they deliver to your nearest store even the small stores.

We were in. No door bell, just "dump and run". Knew it was there when the delivered email arrived. No attempt to follow instructions about alternative places to leave the parcel (not that we were out...)

Amazon is turning into Evri! Firstly received a message it was running late with a new time slot. Then received a message saying the driver attempted delivery. The parcel would be delivered the following day. All this while waiting all day for delivery. Buzzer never rang and was never called on the mobile number I provided. When i opened reviews it became clear that Amazon shipping is new Evri