Shipping Amazon Reviews 

I am extremely disappointed with both Zara and Amazon Shipping.

My order was originally scheduled for Sunday, but it was delivered a day earlier on Saturday without any prior notice. The courier left my parcel directly outside my front door in a clearly visible location, despite there being a safer place on my property where it could have been left securely. The delivery photo itself proves this.

I arrived home approximately one hour later, and the parcel had already been stolen.

I immediately reported the incident to Amazon Shipping, who opened an investigation. Five days later, I still have not received any update. Amazon Shipping tells me to contact the retailer, while Zara simply states that the parcel was marked as “delivered” and refuses to provide either a refund or a replacement.

As a customer, I have been left to absorb the loss caused by an unsafe delivery that was entirely outside my control. Passing responsibility back and forth between the courier and the retailer is unacceptable.

I expected much better customer service from a global company like Zara. I will be escalating this matter through my bank and the appropriate consumer protection channels.

Very disappointing experience.

I have been an Amazon customer since the company first started, and one of the main reasons I remained loyal for so many years was the reliability of its delivery service. When Amazon promised a delivery date, customers could count on receiving their orders on time.

Unfortunately, I have noticed a decline in delivery reliability. Recently, items advertised as same-day delivery are frequently changed to next-day delivery after the order is placed. When I contact customer service, I am often told to wait because the package is still expected to arrive that day, only to later receive a notification that the delivery has been postponed until the following day.

I understand that delays can happen occasionally, but repeated changes to promised delivery times are frustrating and misleading. Customers make purchasing decisions based on the delivery dates displayed at checkout, and those commitments should be honored whenever possible.

As a long-time customer, I am disappointed with the decline in service and hope Amazon takes steps to improve delivery accuracy and restore the level of reliability that helped build customer trust over the years.

They lie about delivery - show fraudulent photos of package being delivered.

Customer ordered a product from my etsy shop but amazon shipping just left on the customers front door step. Now customers says they never received the order and I have to give a refund without being re-imbursed because the courier could not be bothered to leave parcel in a safe place or arrange a re-delivery.

This is the 6th delivery leaking chemicals packed in with other products Drano Box 1 burned me, 9 months they have been doing this and no one hold this accountable for personal injury or product damage

Tell you a package would be delivered the next day have a truck drive up our dead end road drop someone else a package
Last bigger order I had ordered it found it wasn’t exactly what I wanted tried to cancel it 10 minutes after ordering it , they said it was already shipped they hadn’t even charged my card yet
The more I use them the worse they get used to be pretty reliable that’s all changed

Cancelled my Amazon Prime after being a member for 10+ years. Since Christmas 2025, amazon shipping rarely delivers on advertised date... usually 3-7 days later, and sometimes- packages never arrive. I live in the west Phoenix valley, 2 miles from a huge Amazon distribution facility too. Lost packages and constant excuses about delays led me quit amazon and now I use Sams Club/Walmart- very few delays and issues with them. Amazon is now on par with Ebay.

Amazon needs to hire better delivery service. The delivery guy just threw the package at my front door. Will return it if damaged.

My package was never delivered and customer service couldn’t replace the product with a replacement. Also I’m supposedly a prime customer??? You would think they could have had a better solution for me??

If I could give Amazon 0 stars, I would.

My package was supposed to be delivered yesterday. It was marked out for delivery, and after contacting customer service, my husband was assured that our package would be prioritized and delivered first. Not only did that not happen, but here we are over a day later with no package and no real answers.

What’s the point of paying for Prime if delivery dates mean absolutely nothing? Amazon is quick to take your money every month, but apparently can’t keep the promises that come with the membership.

The most frustrating part isn’t even the delay—it’s being told one thing and then experiencing the complete opposite. If customer service can’t actually prioritize a package, they shouldn’t tell customers that they can.

Terrible experience, terrible communication, and very disappointing service. Amazon needs to do better.

bad service , than delhivary. dont use amazon

Another order was shipped by nespresso. I received it today but amazon shipping did not ring bell or knock. I was waiting for them so went to the door. They just left it on the door step. I have difficulty walking and struggled to retrieve the package. I will not order from any company that uses amazon shipping.

Multiple times I have ordered from Amazon and my packages never arrived. I’ve went as far as posting a picture of my mail box on the delivery instructions but I’m guessing the drivers can not read because my packages never make it were there suppose to. My most recent order was marked as delivered to my mail box which it was not now I can’t get a refund or help from Amazon on this matter they want to close my account but I’m not the one delivering my packages don’t use Amazon

It takes a minimum of 36 hours for a package to leave each location it stops at. What you could do to improve Amazons shipping service is probably if you went back to the original Pony Express with men on horses it would undoubtedly greatly improve your shipping service. I love Amazon Prime but I will never again use any external company that ships with Amazon shipping. The goal should be at a minimum to beat USPS on their worst day ever.

I decided to cancel my Amazon Prime subscription due to issues with their delivery service.

When you select an item for purchase and it indicates a specific arrival time, it consistently fails to meet that time frame. This was one of the primary reasons for my subscription. On two occasions, I have had deliveries made to my residence on the same day, which is simply an inefficient use of fuel. If the item cannot be delivered within the promised time frame, it would be preferable to place it in the USPS box and leave it at that.

My parcel was apparently left in a postbox 07/05/2026
1. The item would not fit in the postbox.
2. The postbox as not at my address.
3. The shop where the postbox is witnessed the driver take a photo then leave with my parcel.

How was my item marked for delivery when the driver took it?

Terrible awful DO NOT USE! I have ordered art canvases through two different companies in the last month. Guess what? I haven’t and didn’t get any of them. The first one showed no activity and they never arrived. This most recent order showed strangely similar verbiage saying they were to arrive on a certain day, doesn’t arrive and then a vague message saying how sorry they are and “they would be in contact.” Guess what again….crickets and no further info. They have no viable phone number to talk to a human and tell you to contact the seller even though THEIR tracking number shows THEY have the merchandise. I called Amazon customer service and the Indian gentleman’s accent was so thick I couldn’t understand a damn thing he said. Don’t waste yr time and money.

2nd parcel this week delivered (apparently) to wrong address! Will be careful when ordering online to make sure its not amazon shipping. You cant talk to anyone or complain. Disgusting company. I would give no stars if I could!!!

worst service ever, I am waiting for my parcel since last 4 days they call for 1 sec and then I got message recipient was not available. it's the worst shipping partner.