EE Shop Reviews 

About a month ago, a member of staff from the George Street, Hove store came into my workplace and told us that EE were doing a one-day-only special offer where you could get up to £200 off a phone.

On my lunch break, I went to the store and asked for more information. It all seemed quite strange, I wasn't given any information to read and the staff were not clear about the exact saving. Since my lunch break was short, I had to be quick. I chose an iPhone 12, however, I was not told the full price of it, or given any contract options, all I was told was that it would be £41 a month for 2 years. I was not given any price breakdown or other details. I had to return to my shift so left my number with the store while they did a credit check to see if I would be eligible.

The guy texted me to say my application was successful and that I could pop in after I finished my shift to sign the paperwork. Once my shift was over, I finally had a chance to calculate how much the total cost of the phone would be and think it through a bit more. I decided I no longer wanted to proceed.

I called him and asked him to cancel my iPhone 12 order while I thought about it some more. He said that's fine, and that there was a 14 day cancellation period.

However, a few weeks later, I received a "first bill" letter from EE, saying that I owed EE money. The contents of the letter did not make sense, as it said I owed EE £41 but also said I owed £161. I brought the letter back into the store and asked to speak to a member of staff. Someone came to speak to me after half an hour and already knew what my name was, which I found very bizarre as it was almost like they were expecting me. This man told me that the phone had been sent back and cancelled as I had requested. He was rude and spoke to me in a patronising manner.

A few weeks later, I received a threatening and intimidating "final warning" letter which said that I was in breach of my contract with EE, even though I never received or signed a contract, and that my details would be passed to a debt collection agency if I didn't pay them even though I never used any EE services.

I phoned up EE and spoke to someone who explained that only the store could deal with it but that he would leave a note on my file telling them to cancel everything.

I went back to the store, and showed the letter to the guy, who showed it to his manager. All he said when he came back was that they had cancelled everything but that he would take a photo of my letter and escalate it. I didn't trust him as this store had repeatedly lied to me and never provided me with anything in writing. I pointed out the intimidating nature of the letter, and asked him to make sure my details did not get passed to a debt collection agency as I didn't owe EE anything. He was unhelpful and just said "we don't deal with that", and didn't provide me with any details of anyone who could help. I told him that the person I spoke to on the phone had told me that only the store could deal with this situation, but he just brushed it off. He wasn't friendly with me and just kept repeating "we cancelled it".

I then left the store and phoned up EE again, and the lady I spoke to confirmed that my account had been cancelled, but that it was "only done yesterday" (which would have been Friday 3rd May). The Hove store had been telling me they had cancelled it for weeks, so they completely lied to me, and, had the EE representative that I spoke to on the phone not left the note on my file, I doubt they would have deleted the account at all.

I feel as though I have been scammed by the Hove store, the whole thing seemed very suspicious and the customer service was terrible. The staff members' behaviour was strange and the whole situation was sketchy. I have heard that others have had issues with the Hove store too, and am very disappointed with my experience.

Visited EE shop Pyramid Centre to request EE stop sending me messages threatening action if I don't return the hub. I returned the hub back in March. I took a copy.of their final account plus a copy of the post Office return receipt. The member of staff was particularly unhelpful and proceeded to wave my receipt at me and said it was going straight in the shredder. Now I have further irrefutable evidence why I left EE. Their staff need to learn manners and be more understanding.

Went there with a friend to sort out a contract. (Windsor shop) met a guy called Abdul. He was a super guy to deal with. Sorted my friends contract for him - explained everything to him in detail as he had a stroke last year and wasn't able to understand some detail. Abdul was great with him. He needs a pay rise!!!

Booked an appointment and went into the EE shop in Wakefield a few weeks ago hoping to get a broadband contract.
We were told we couldn’t be seen at the time we booked because they were busy. We came back after 30 mins as they’d said they’d see us there.
We had to wait 45 mins and eventually the manager Josh Blakemore came out . He said he was going in the back and would only be a few minutes . He disappeared and didn’t come back . I asked a colleague to go find him.
After a few minutes she came back out laughing and said that he was praying.
I know someone who works for EE and knows the staff there. They told me he regularly goes in the back room and plays on the PS5.
Needless to say I won’t be touching EE with a 20 foot sh#tty barge pole in the future.

Went in to EE in Peterborough about getting a SIM only contract and Paul was very rude to me - felt like I was being talked down to the entire time! Will be going elsewhere.

I required a new replacement SIM card. They required passport and/or driving license as id. I have neither. NIGHTMARE. Zero stars on TrustPilot and Facebook.

Called to discuss by Bill and possible contract renewal.. customer service very unhelpful

Awful store .. European managers one named Pat is a racist and deserves to get sent back home to her country where she belongs. Cheating people of their money and giving £120 tablets on 24 month contracts is a disgrace. They pressure you to say Yes and when you come back to say No you cheated me they act like they do not know you.

EE Sutton
Friendly and helpful staff. Great management. Amazing knowledge in what was best for us.
Shah was excellent - thank you!

I visited about a problem with my phone to the Grimsby shop. It was sorted by a young man from the N.East, think his name was Tom. He asked about my Broadband Package and said they could do it cheaper. He explained clearly and said I could take information and let them know later, which is what I normally do. I decided to set it up then as he was genuine. I am very glad I did as it has saved me approximately £50 a month. I have full fibre broadband and a lot of TV Channels and a phone line. I am very pleased

An awful experience at the online shop..be warned.

I bought a TV online before Xmas for my holiday let.
I opened it later after Xmas when the holiday restarted.

I found the TV had a shattered screen ....no damage to box but the TV useless.

The shop did not want to know! This attitude says it all, this is how they always behave with customer complaint for merchandise that is unfit for use on delivery .

People be warned they hide behind paperwork and one should be mindful purchasing anything from this group.

Dr. Slade

Visited the Scarborough shop. Excellent customer service from assistant Kayleigh. Very patient with me - I'm not a tech whizz-kid by any stretch of the imagination. No hard sell - various options expalined. Managed a good reduction on my current BT broadband contarct.

told In store to call EE customer services the manager in store helpful in Canary Wharf is he lad on the phone told me if I am not happy to pay the cancelation fee and transfer to another network puk code can be given quickly

Finished with this BS I will go elsewhere

Refused to do my warranty repair because of a scratch Samsung then sent someone else to fix my phone waist of a 40 miles round trip. whilst I was there witnessed staff bullying an old lady not to leave. Disgusting staff behavior

Would put no star rating if that was an option. Went into the Redcar store Thursday/Friday. The young male (I would say man or gentleman but he was anything but) he was ignorant and rude. 2 members of staff in there and he wasn't even listening properly to what we were saying and had no intention to. He looked away from us all the time looking around the shop looking bored.. My mother has a problem with her phone and also her contract is up this week. He wasn't interested. I'm getting her to change company now. Disgraceful. Need to be sacked and any new staff need strict training sessions on customer service.

EE CAMERON TOll
Worest customer service ever experience, fault on new phone, no attempt made to help, in fact was told there was screen damage and it would cost £200 to fix!!!!
Then the best line ever, "oh you in Glasgow? You need go back there"
Really, avoid if you want any help, this is not the shop to get it!!!

Bought a laptop from ee-store online, instead of the laptop I was sent an empty cardboard box, paid over £1350 for this and ee customer service have responded to say that as I ‘received’ the package it’s not their problem and they will neither refund the money, nor send the laptop I have paid for. Avoid at all costs.

I went in for technical help in my local which is the Edgware branch. I needed to connect my phone to my watch. The lady that attended to me was so unprofessional. As she was dealing with me, she was talking about her meal, talking to her other colleagues and was overly too relaxed as she crossed her legs relaxed her back whereas me as the customer had a stool to sit on . She went back and forte with the job and in the end she left me to attend to others after wasting my 45mins not getting the job done. I obviously was tired so I got up to leave. She saw me leaving and just turned her back to me. I don't think I will ever go back to the branch. And if I do I will be asking for another agent to attend to me. I really should have got her name but she is not difficult to remember because of her attitude.

I am preparing to change my mobile company seeking a better signal.

Found a no contract SIM deal on the official website but went to an EE shop as Royal Mail rarely delivers any post here.

Staff in the shop told me they can only do "contracts". They kindly sent me to Tesco and I now have PAYG SIM using the O2 network. A month's use of that will help me decide if it is the one for me.

When I arrived at the Peckham EE Store for an appointment to get a phone repair (arranged by the EE helpline), I was told they don't do repairs or send phones off for repairs. They insisted I should upgrade my phone instead. I told them the tech helpline assured me they do deal with repairs and even their website says so. The assistant insisted they didn't. He also initially told me my phone was not covered by EE's Lifetime Warranty – it is! I went home again and called the general EE helpline. They said this absolutely should not have happened and I was effectively lied to, and they have logged it. It seems as though this store has one aim – to push new phones and contracts on you, so if you're looking for repairs or anything else – even if it says so on their website - don't bother. Awful customer service!