My Sphynx loves her biscuits, and loves her Albert Fuzzling toy even more! Having a subscription is handy as it means we never run out and can manage the deliveries easily if we need to postpone a box... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My cat is absolutely obsessed! She use to graze all day long but since making the switch she scoffs her food down instantly and never lets us forget when dinner time is. Since starting fuzzball she ha... See more
Company replied
UPDATE: Fuzzball representative called me directly following my review. I explained the issues I came across and these wore resolved quickly and efficiently. Super friendly and put me at ease. Rece... See more
Company replied
My cat has an extremely sensitive stomach and has been on a gastrointestinal diet for a long time but it was very expensive to maintain. I decided to give fuzball a try and surprisingly its been reall... See more
Company replied
Company details
Written by the company
Proper food for all catkind.
Contact info
United Kingdom
- help@fuzzball.club
- shop.fuzzball.club
4.6
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great for a senior cat with Hyperthyroidism!
My 15 year old cat, with Hyperthyroidism, has tried many different types of food over the past couple of years. Wet. Dry. Expensive wet. Raw. Half cooked. With all of them, she enjoyed the change for a bit, then refused to eat them.
Then came Fuzzballs. We are on month 3 of our subscription and she's still loving it. The food smells great and- unlike the half cooked and raw- it doesn't need to be frozen, so is easier to find a place to store it. She only eats one can a day, split into 2 meals (with a bowl of kibble to graze on) and she's visibly healthier. She's put on weight and her coat is shiney- she's the healthiest she's looked in years.
Something that stood out, compared to other cat food subscriptions,is that you can tailor how many cans of food you have each month, so you really do only buy what your cat needs. The free gifts are a bonus too!
Definitely recommend!
June 23, 2026
Unprompted review
Reply from Fuzzball
Thank you so much for taking the time to leave such a wonderful review.
Hearing that your 15-year-old girl is still loving her Fuzzball meals three months in is fantastic. We know how challenging it can be when cats, especially seniors, go through phases of accepting a food only to lose interest, so it's brilliant to hear she's eating well, has regained weight and is looking healthier with a lovely shiny coat.
We're also really pleased the flexibility of the subscription is working well for you. Every cat is different, so being able to tailor each box to what they actually need is something we felt was really important.
Thank you again for trusting us with her nutrition. It means a great deal to our whole team, and we hope she continues to thrive for many more years to come.
Advertisement
Most important is that my cat eats it
Most important is that my cat eats it! That doesn't usually happen. He loves the fish ones best. Wont eat the beef at all. Chicken, sometimes not always. He loves the freeze dried chicken treats though. And both types of kibble. He even plays with the free toy!
June 21, 2026
Unprompted review
Reply from Fuzzball
Thank you for the lovely review!
If there's one thing that matters most, it's that your cat actually wants to eat their food, so we're thrilled to hear that's the case. It sounds like the fish recipes have earned a firm place at the top of the menu, while the beef is getting a definite veto!
We're also delighted that the freeze-dried chicken treats, both kibble recipes, and even the free toy have been such a hit. It sounds like your cat is making the most of the full Fuzzball experience.
Thank you for being part of the Fuzzball family, and for sharing your cat's very honest opinions with us!
My kitten loves Fuzzball …
My kitten loves Fuzzball I did a trial with various subscription cat food companies and this was the only company my kitten loves the most. It wasn’t just my kitten either as my friend who has 2 cats did a trial too and also said her cats love Fuzzball the most. We have also just started using the litter too and love it. Love the company’s ethos being kind to the environment too. The litter can be flushed down the toilet or composted which is great.
June 17, 2026
Unprompted review
Reply from Fuzzball
Thank you so much for your review!
We're delighted to hear that your kitten chose Fuzzball as their favourite, especially after trying a range of different subscription cat foods. It's even better to hear that your friend's two cats came to the same conclusion!
We're also pleased you're enjoying the litter. Making products that are practical for cat owners while being kinder to the environment is really important to us, so it's wonderful to hear that this has been a positive part of your experience.
Thank you for being part of the Fuzzball family, and we hope your kitten continues to enjoy every meal!
Milo is the most finicky cat EVER!
Milo is the most finicky cat EVER!! I struggle to get him to eat complete foods. He will only eat cooked chicken, cooked fish and some raw foods. He won't touch dry food or any treats whatsoever! One complete food we discovered worked ok, occasionally he would eat other times it would be 'not today thanks! So we stopped that subscription!
We have recently discovered he has mega - colon so getting him to eat food with his medication on every morning is even more important.
So we thought we would give Fuzzball a try. What can I say.... he absolutely loves it! He eats every morning without fail and sometimes asks for a second breakfast! The quality is really good and the cans are easy to open, which helps me as I have osteoarthritis in my hands!
We are extremely happy with this food and I'm sure Milo will give it the paws up too.
Thank you Fuzzball 🐈⬛
June 17, 2026
Unprompted review
Reply from Fuzzball
Thanks so much for sharing Milo's story. We know how stressful it can be when a cat is reluctant to eat, especially when medication needs to be given every day.
We're delighted to hear that Milo has taken to Fuzzball so well. A cat asking for a second breakfast is always a good sign! It's wonderful that you've found something he enjoys consistently, and we're especially pleased that the easy-open cans have made mealtimes a little easier for you too.
Give Milo a big fuss from all of us, and thank you for trusting Fuzzball with such a special member of the family.
Excellent cat food and service!
June 17, 2026
Unprompted review
Reply from Fuzzball
Thank you so much for your review! We're delighted to hear you're happy with both the food and the service. Knowing we're keeping both cats and their humans happy is exactly what we aim for.
Advertisement
Ordered a trial box for my 3 cats
Ordered a trial box for my 3 cats. 2 are really fussy and Zack will eat mostly anything. However they would eat a mouthful and then leave it. Passed this on to Fuzzball. Then a box arrived which I hadn't ordered. Have now sent FOUR messages and had no reply. No phone no to contact. Just ignored. Had specifically asked for order to be cancelled. Want this box returning to yourselves and a full refund issued. Cannot login as code arrives and it has already expired not in spam . Not happy. Hopefully you will reply to this message! Had a phone call from them. Promised parcel would be picked up on Friday. No sign of courier on Friday on ring doorbell. Also promised a refund straight away...not gone into my account. Surprised. Was pleased with result but did not come to fruition. Disappointing.
June 3, 2026
Unprompted review
Reply from Fuzzball
Hi Ann,
Will be in touch directly to sort asap!
Great choice of flavours and treats
Good, high quality food for my cat and great customer service for me!
Free gifts are a nice, and much appreciated, touch - Lily loves the dried chicken treats so a tube of those was very well received!
I like the new additions to the dried treats range - much better than Dreamies biscuits.
I’ll continue to use Fuzzball for as long as Lily is enjoying her meals.
June 16, 2026
Unprompted review
Reply from Fuzzball
Thank you so much for the lovely review! We're delighted to hear that Lily is enjoying her meals and especially pleased that the dried chicken treats were such a hit. It's great to know you're enjoying the newer treat options too. We work hard to provide both high quality food and great customer service, so your feedback means a lot to us.
Fussy misty
I am impressed with the fact that I was able to order the quantity that I needed,rather than having to tailor my order to suit a given quantity.
June 11, 2026
Unprompted review
Reply from Fuzzball
Thank you for your review! We're really pleased to hear that you enjoyed the flexibility of being able to order exactly what your cat needs. Every cat is different, so we wanted to make it easy to build a plan that suits both your cat's preferences and your household. Thanks for choosing Fuzzball
Easy to choose and order exactly what…
Easy to choose and order exactly what you (and especially your feline friend) need. The food looks and smells like proper ‘people’ food too, which my cat expects and considers her right. And your order arrives very well packed with a free gift too👏💕
June 16, 2026
Unprompted review
Reply from Fuzzball
Thank you so much for the lovely review! We're delighted to hear that ordering was easy and that your cat approves of the menu. We put a lot of care into creating food that looks like proper food because we believe cats deserve real, high-quality ingredients. It's wonderful to know both the food and the little extras hit the mark. Thanks for being part of the Fuzzball family!
Advertisement
Website easy to navigate and pick the…
Website easy to navigate and pick the flavours your cat likes and not be stuck with flavours it doesn't like. Sent promptly and well packed. My cat went back to her dish time after time she was enjoying the food so much. Recommended.
June 14, 2026
Unprompted review
Reply from Fuzzball
Thank you for the wonderful review. We're so pleased you found the website easy to use and that being able to choose only the flavours your cat enjoys has made things simpler.
It's fantastic to hear your order arrived quickly and well packed, but the best part is knowing your cat kept going back to her bowl for more. That's exactly what we love to hear.
Thank you for your recommendation and for being part of the Fuzzball family.
Excellent service
I am so happy from the service and of the food. Just my cat doesn't want to eat the some food all the time and I have to buy other brand also.
June 12, 2026
Unprompted review
Reply from Fuzzball
Thank you for your review. We're so pleased to hear you've been happy with both the service and the food.
Cats can certainly like to keep us on our toes when it comes to mealtimes, and many enjoy a bit of variety in their diet. We're glad Fuzzball is part of your cat's menu, even if they occasionally like to mix things up with other flavours and foods.
Thank you for your support and for taking the time to share your experience with us.
Thyroid cat loves it!
My four cats all LOVE this food! My elderly cat with thyroid problems has difficulty putting on weight, but he's wolfing these tins down and actually gaining! Thank you!
June 12, 2026
Unprompted review
Reply from Fuzzball
Thank you so much for the wonderful review. We're delighted to hear that all four of your cats are loving their Fuzzball meals.
It's especially lovely to hear that your elderly cat is enjoying the food so much and that he's managing to maintain and gain weight. We know how important that can be, and we're thrilled he's wolfing his meals down.
Thank you for trusting us to feed your feline family, and for taking the time to share your experience.
Gobbles it up every time!
I’ve got a 3 month old Maine coon, I’ve trialed him on all food subs available and he definitely loved fuzzball the most by a mile. Not one meal he doesn’t love, sprinkles work well and he is happy and healthy. Clears the bowl everytime! He was up and down with the other competitors. Fuzzball is higher priced but definitely worth it seeing how much he loves it. Runs around crazy after dinner.
June 10, 2026
Unprompted review
Reply from Fuzzball
Thank you so much for the fantastic review. We're absolutely delighted to hear your Maine Coon kitten has been enjoying Fuzzball so much, especially after you've tried so many different food subscriptions.
A clean bowl at every meal is exactly what we love to hear, and it's wonderful that he's enjoying the sprinkles too. Maine Coons have a lot of growing to do at that age, so hearing that he's happy, healthy, and charging around after dinner is brilliant.
We really appreciate you recognising the value behind the food as well. Thank you for choosing Fuzzball and for sharing your experience with us. Give your little whirlwind an extra cuddle from the team!
Advertisement
Absolutely love this brand 🥰 my little…
Absolutely love this brand 🥰 my little Stormi loves her food from you.
June 10, 2026
Unprompted review
Reply from Fuzzball
Thank you so much for the lovely review. We're delighted to hear that Stormi is loving her Fuzzball food. Knowing she's enjoying every meal makes our day.
Thank you for being part of the Fuzzball family and for taking the time to share your feedback.
Fussy cats love the dry food
So I have 2 very fussy temperamental cats who seem to live the dry food and they can’t get enough of the freeze dried chicken . They also appear to really like the beef one and the mackerel and squid . Some of the others I will let them taste slowly .
I have gone through so many different types of cat food before , from well known brands to unknowns and they take a few bites then leave it . So if they are happy so am I .
I did ask for mouse flavour lol
June 4, 2026
Unprompted review
Reply from Fuzzball
Thank you for such a lovely review. We're thrilled to hear your two fussy cats have taken so well to the dry food and freeze-dried chicken. Winning over selective cats is never easy, so it's fantastic to hear they're also enjoying the Beef and Mackerel & Squid recipes.
We know how frustrating it can be to work through brand after brand only for your cats to lose interest after a few bites, so hearing that they're happily tucking into Fuzzball means a lot to us.
Thanks again for your support.
Keep up the good work
The order I placed arrived on time and undamaged. What is more important is that my little girl loves the taste of what she is given.
June 10, 2026
Unprompted review
Reply from Fuzzball
Thank you for the lovely review. We're so pleased everything arrived safely and on time, but even happier to hear your little girl is loving her Fuzzball meals.
That's exactly what we hope for. Thanks for choosing Fuzzball and for taking the time to share your experience.
5 stars.
We use the fuzzball cat litter for our 2 indoor cats- it's brilliant. It doesn't smell, doesn't track through the house, and is easy to keep on top of cleaning. The service from the team at Fuzzball is also great- we're really glad to have come across them.
June 9, 2026
Unprompted review
Reply from Fuzzball
Thank you for the fantastic review. We're delighted to hear the litter is working so well for your two indoor cats and helping to keep things clean and fresh around the home.
It's also lovely to hear your kind words about the team. We're really grateful you found us, and we appreciate your support.
Advertisement
Very helpful and quick to respond
Very helpful and quick to respond
Website is user friendly
June 9, 2026
Unprompted review
Reply from Fuzzball
Thank you for the lovely review. We're delighted to hear you've found our team helpful and responsive, and that managing your subscription through the website has been straightforward and easy to use. We really appreciate your support.
Best dry food - my cats give it 10/10
My cats absolutely LOVE the dry food. They get Chicken with Tuna & Salmon and also Turkey & Chicken. They only get it once a day as have wet food at other meals. When it is the Fuzzball meal, they come and ask for it hours early and hang about home until its feeding time. I have never seen them so excited for food before!
At the beginning, I though it was difficult to order from the website, I didn't want another subscription and it seemed very inflexible but actually it is a relief that I don't need to remember to order their food every month and also it is really easy to change according to the cat's needs/appetite.
I highly recommend - let your cats try it and see what they say!
June 4, 2026
Unprompted review
Reply from Fuzzball
Thank you for such a thoughtful review. We loved reading about your cats waiting around for their Fuzzball meal and trying to convince you it's feeding time hours early.
We're also really pleased to hear that the subscription has turned out to be more flexible than you first expected. Our aim is to make life easier for cat owners, with the freedom to change, skip, pause or reschedule deliveries whenever needed. Thank you for your recommendation and for trusting us with your cats' meals.
Reply from Fuzzball
Thank you for the 5-star review. We're delighted to hear you're enjoying the quality of the food and the flexibility of the subscription. Making it easy to adjust, skip or reschedule deliveries whenever needed is something that's very important to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.