Khanapakana 

I received the Basmati Rice.
Thank you very much it is delicious, smell incredible, excellent quality, long white rice, I really highly recommend:)

I placed an order for basmati rice of the Khazana brand, I recieved a text response from their customer service saying they are out of stock and can substitute with the darbaar brand. I told them to cancel the order if they cannot send me the brand I want to purchase. They said they would check their stock again and cancel it if they cannot find it. A day later I recieve a fairly aggressive email saying they reserve the right to substitute products. They end up sending the substitute product anyway regardless of me as a customer. Absolutely disgusting customer experience. You guys forcibly tried to make $20 one time when you could have made thousands over a lifetime. I'll never purchase a single thing from this shark company again.

I am happy with the service. My order came quickly with no issues. And the Meswak toothpaste has helped with my gum disease. My dentist also noticed the difference. Thank you.

Timely delivery and excellent customer service.

Never received my order and the post office said they didn't have it. I also never got my money back so you basically stole from me. I am rating 1 star!! Do better with purchases next time please... Customer service, give me my money back or ship my items!

I cannot find Pakola cream soda anywhere alse! I just wish they would stock more flavors of Ok Pakola! Excellent reliability!

Order as per requirement
Delivery as indicated
Cheapest online price
Responsive supplier

Very responsive "customer service". But unfortunately what they tell you are nothing more than lies. I was scammed for about 149$. I checked the exact location of their physical location. Was nothing but an empty building. Very shady outfit. Never received products ordered. Was never refunded amount charged. Would definitely ask potential customers to stear clear of these guys. They are crooks!

Very responsive to queries, excellent customer service. Timely refund for items not available.

Happy with the product sold, except the last order on December never receive, according to shipment delivered at mailbox my mailbox is only for letter I don't think a box will fit on it, somebody is not telling the truth of merchandise location. Still waiting. Been buying and no problem except the last one December order.

Bad Business. Nobody at this business seems to care about timely product delivery. I will never buy from you again.

Extremely dishonest seller doing cheap business.

To my utter disappointment, there were some major issues with the delivered products and the entire process of shopping:

Even though it says in the website that it takes 3-5 days to get the products delivered, it took 24 days (almost a month!) to get the products delivered. KhanaPakana did not have the courtesy to inform or apologize for the delay. After more than two weeks from the date of order, when I called KhanaPakana, the customer care person did not help much (cannot expect an apology there as well) as I was told that the product was not shipped yet and they will let me know after checking with the warehouse. I kept holding the call, expecting they were checking with the warehouse; however, after some time they asked me if there is anything I needed to know and then cut off the call when I said that I was just concerned about the status of the order. I did not receive any update from the warehouse, except for the final update on the shipment after another 1 and a half weeks.
When I had ordered the products, all my selected products were "in stock". However, even after waiting for 24 days, I did not receive all the products. On the top of that, even after categorically mentioning "not to send alternative products/brands if a certain product is unavailable", I have received products that I have never ordered. For example, I have received SWAD pani puri masala, which I did not order; I have received Dabur Kewra water, when I had ordered Laxmi kewra water; I received the poppy seeds from KhanaPakana brand when I had ordered from Laxmi brand. The maggi masala noodles were all broken due to the forced packaging. Also, I had ordered 2 Ching's Secret Schezwan stir fry sauce (250 gms) but I have received just 1!
Even though, I have received 3 e-mails saying all my ordered items were shipped, one separate e-mail conveniently said a number of items were "not available". Not just one, there were 7 items that were missing. If you cannot send the ordered products, don't mention those products as "in-stock" in your website. Especially, when you have delayed the delivery by 24 days, it is expected that at least you send all the products correctly. It is cheap business, especially when you are openly comparing yourself with Amazon. You are just luring customers with your claim for the products being low priced but your minimum order price is 99 USD (which increased from 75 USD)! Even after that, you conveniently change the products with other cheaper brands (or maybe products with expired dates, who knows, because there is no label on the packages!).

This is the third time I am ordering from KhanaPakana and every time I have had the same problems. And every time, I thought that maybe, being an Indian myself I should give this "new struggling brand" another chance. But you have proved your point! You are just doing cheap business by marketing wrong things in your website. You don't care for delivering products in time. You don't care about delivering the right kind of products. You don't care about what customers are ordering; you just want to push sell your cheaper brands and low quality products and claiming the same price that you would have done for the actually selected brand/product. It's shameful how you are running the business and blatantly comparing yourself with the giant retailer Amazon.

I am extremely disappointed with this brand and will never recommend your brand to anyone I know. I know you will not put any effort in rectifying your mistakes in my order and therefore, I don't think I will waste any of my hard earned money in your brand in future anymore. I will alert others not to waste their money by buying from your brand as well.

Good luck with your (cheap) business!

An extremely disappointed customer,

Swagata Chakraborty

Extremely slow shipping. Though selection of products is good they really need to clean up their operations. I placed an order and had not shipped for five days so I asked customer service if it had shipped or otherwise I wanted to cancel. Reply was, not yet shipped, cancel if you want, will ship in 1-2 days probably. 3-4 days later, still not shipped. Again asked them for status, they said it's shipped and sent tracking number. USPS doesn't even have it in their system. Even if it ships tomorrow it will be at least 15-20 days for order to reach me. Too long, I should have ordered from Patel Bros.

I love everything about Khana Pakana the prices are absolutely affordable the products are always in stock. I will be a life long customer!

I purchased the vatika garlic deep conditioning hair mask & it is one of the BEST masks I ever used! I definitely recommend this product to anyone who wants to get their hair back to its healthy, vibrant state! Prior to my purchase I had just taken box braids out & my hair was very brittle/ hard! I knew write them that I had to get it back to consuming as much moisture as possible! I was on the hunt & received an email that answered my prayers. I currently have the mask on my hair as I speak! Glad it comes in a large container! Will order again, when I run out!!

Horrible and dishonest vendor.
Please check your quality product before sending. The vendor send me the product of saffron produced in 2017 (item 551554 and 551453). The color of the products is changed. I returned the products, but they charge me 20% reduced from my payment ( $16 ) and I also have to pay shipping fee for the return ( $ 7,58). So the total lost for buying this product is $24.00. It is not my fault. Please do not send the bad product for customer but you still receive the profit. I am so disappointed of the vendor provide saffron in your website.My order (#20237644)

I've had a good experience with products and delivery. So far I cant complain and have been shopping with them online for almost a year now.

I received 3 boxes of chai tea with 3 flavors I ordered 3 boxes with one flavor. When I requested a return/exchange the response was you got more quantity than you ordered therefore my order was shipped correctly. Hope this ends your confusion! I replied I wasn’t confused and expect to receive exactly what I ordered. The response then was we will refund the grams shorted I ordered and can keep the three flavors as their gift! Not good customer service! Still no refund!I will not be ordering again after placing several orders historically. Very disappointing.

I had a good experience with you. Your curry taste lovely. Had updates all the time up until delivery. Thank you.

After some successful orders with this company in the past, I've had a terrible experience this time. I placed my order and then continued to receive frequent emails that I had left my cart without actually placing the order which wasn't true. I called to see if my order had actually shipped and almost 3 weeks later it still hadn't shipped. They told me it was because they needed some extra money for my 'FREE SHIPPING" which is only FREE up to a certain level. They then sent me a paypal invoice to pay for my free shipping but I don't have a paypal account so I called and paid with my credit card but still kept receiving emails with the paypal invoice. Then I finally received my order (more than a month after placing the order) only to encounter more problems. Several of the items I ordered were "out of stock" and not included in my order and a curry paste I ordered was replaced with a marinade. I reached out to customer service requesting a refund for the items that weren't shipped and for them to ship me the correct curry paste. This has been over 2 weeks ago and I've had no resolution from them just a continuing barrage of emails asking me to write a review. So here's my review Khana Pakana with a kind suggestion - GET IT TOGETHER - your service is UNACCEPTABLE!