meraki boutique hw Reviews 

Pay attention, this website is a scam!
SCAM!!!!

I ordered from this slick and polished looking company in January. The stated production and delivery timescale was 2–6 weeks. Six weeks came and went, and the hardware I ordered still hadn’t arrived.

I contacted the company via both their chat service and email, as I had received no communication regarding the delay. I eventually received a response, but it was vague and still couldn’t provide any indication of when the goods would arrive.

I therefore decided to cancel the order, and was promised a refund within 30 working days. Those 30 working days also came and went, with no refund received. I ultimately had to pursue a chargeback dispute through my bank.

Avoid the headache and order elsewhere.

Absolutely terrible company. It took months for me to get a return agreed with them, they acknowledged receipt but have never refunded me. It's been 10 months. I'm £600 down. They either ignore me or respond with placating emails sent by an AI assistant. DO NOT purchase from this company. They are a complete fraud!!

This is a scam company. Please do not use. It’s unbelievable that Facebook and instagram allow it to use their platforms. I spent nearly £400 — items never arrived.

Scam. Adding to all the other reviews saying the same. Awful.

Unfortunately never received the product. No response to messages, no way to get hold of anyone. Avoid! :(

SCAM SCAM SCAM -
I placed an order late October for handles and chased and chased and was told by a 'Louven' that the product was still being made.
I cancelled order in December as the 6 weeks turnaround for delivery wasn't delivered and was told my refund would be processed in 30 days.
This didn't happen and the amount of chasers I've done to get my money back has been tiring! AI responses and now a 'Cherry' has emailed saying for me to go through chargeback through bank but the period has exceeded this so bank cant help and now looking to take this through small claims. I've asked them for a barrage of information pertaining to their policies but its been ignored. Looks like I'm claiming to get my money back.

Outrageous how this shop still exists, so many people scammed! Can’t we take some action against this scam? I am reporting to the local police and to my bank fraud department! Unbelievable…

I placed a simple order in September. It still had not arrived by December despite repeated attempts to contact the company. I cancelled the order and despite them acknowledging the cancellation and promising to refund me I have never received any refund. They have ignored my multiple attempts to communicate with them over this.

My order never arrived and Meraki refused to issue a refund. Extremely poor customer service, rude, slow, with endless excuses.

I am still waiting for handles ordered 10 th November 2025 .There is never a change in order status and I have repeatedly asked to cancel and get a refund .
It seems that any contact is with a bot not a person .

Received an order delivery in July 2025 so placed a second order on 3 Dec 2025. I have received no delivery to date and only receive automated responses to my refund request. I would strongly advice against using this company.

Very disappointing experience with meraki.
We placed an order worth £595 over a month ago and have still not received either the goods or the refund they claim to be issuing. Communication has been extremely poor, and updates only came after long periods of silence.
At the beginning we were informed that there was an internal issue with their billing platform and that the order could not be completed. Instead of resolving it properly, they said they would refund the money and asked us to place the order again. After waiting this long, that is simply not acceptable.
At this stage we are still waiting and cannot confirm whether we will actually receive the refund. The whole situation feels very unreliable and unprofessional, and it raises serious concerns about whether this company can be trusted.
Based on our experience so far, I would strongly advise others to be cautious when ordering from meraki

Credit disappeared from my account, emailed them numerous times, received automatic replies stating time frame of reply… NO REPLY.
No presence on X or LinkedIn (either the business or owner on Companies House). Company should be struck off.
DO NOT ORDER ANYTHING FROM THIS COMPANY.

This is not a legitimate business. I'm surprised the website is still active. Consumers have been reporting fraud on this company for many months. I ordered hundred of pounds worth of handles. Never arrived after months of trying to get help with the order. There is no customer service (just an AI generated response); no phone number. I reported the company on the Report Fraud site and to the Met. My bank initiated a fraud claim and I was refunded by my bank. If you experience fraud with Meraki, please report it to the Met as it only becomes actionable if they get multiple complaints.

No delivery and no money back. They say their order system is renewed and that's why they can't find my order. I sent the reciept and the order. Still i don't get my money back. It looks like fraud/scam

If only zero stars were possible. I’m quite sure now this company is a scam. I have ordered previously but needed additional handles. The first order (about two years ago) arrived fine but ordered more handles around six months ago and those additional handles still haven’t been delivered. They keep saying they will arrive but they’re having problems but no joy. So depressing and I’m stuck with it as can’t find same handles anywhere at all. My advice to others? Avoid at all costs!

I am extremely disappointed with the service I have received from this company.

I was due a refund in November and, despite chasing multiple times — including again in February — I have received no proper communication from their team. My emails and follow-ups have either been ignored or not addressed adequately.

From the beginning, the experience has been unprofessional. After placing my order, the company failed to fulfil it within the stated timelines, which was already frustrating. However, what is even more disappointing is the complete lack of transparency and communication regarding my refund.

It is unacceptable to go quiet when a customer is simply asking for money that is owed to them. This has caused unnecessary stress and inconvenience.

I strongly advise others to think carefully before ordering. I will be sharing my experience on other review platforms as well.

Order placed in October, still no delivery and no contact despite numerous attempts to contact them

Joining all the below comments! Placed order 5 weeks ago. Received e-mail notifying about the migration of payment system and refund, which was never received as the products themselves. I’ve sent multiple e-mails but no one is responding. AVOID purchasing anything if you don’t what to lose money!