I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I messaged immediately after I ordered and asked for the school name on my personalised item to be amended as I had written it incorrectly but unfortunately I never received a response. The product it... See more
I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more
Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us
3.0
Average
642 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was better than it looked on the…
It was better than it looked on the website, my granddaughter will be thrilled.
January 29, 2026
Terrible site
Terrible site, avoid. My order never arrived and they couldn’t care less! Now I will have to report to get my refund.
January 14, 2026
Unprompted review
Great hoodie, terrible delivery time
I have given 5 stars mainly because the quality of the hoodie is very good. Its a nice weight and a decent quality. The chest size was smaller than stated so I am glad I went up a size. I like the length of the hoodie. It's nice and long and covers the bum. The printing is nice and sharp.
The only let down was the time it took to arrive. I was offered express delivery with a guaranteed delivery 23rd/24th December. It didn't arrive till the 3rd January. I wasn't desperate to get it early but I thought it would be nice. When I contacted the company I got no reply or acknowledgement to my email. Paying the extra for express delivery was a waste of money and should not have been offered if they can't guarantee the delivery date. Christmas or not
Yes I would buy from them again because the hoodies is a nice quality. I would definitely not pay extra for delivery, or order if I needed it quick.
January 5, 2026
Wouldn't order again
Personalised Christmas Eve board took over 5 weeks to arrive. Ordered for my son for his 1st Christmas.. it didn't arrive in time. Seen lots of negative reviews online saying they hadn't even received theirs. So I guess I should class myself lucky I received it at all. Disappointing as I ordered my other two sons one from here over the years (one is 4 and one is 12) and I've never had a problem until now.
December 2, 2025
Very dissapointed
I ordered a Christmas eve board for my new granddaughter on 10th October, despite being quoted 3-4 day delivery my item has not been delivered. I have emailed 3 times now and all they keep saying is we will let you know when it is dispatched. I'm so dissapointed as I was really looking forward to giving the board to my granddaughter.
October 10, 2025
Unprompted review
Polar express jumpers
Loved the jumpers I ordered, perfect fit and extremely warm, printing on the front was of very good quality as were the jumpers themselves. Extremely pleased with items.
October 31, 2025
Ordered three weeks ago emailed say…
Ordered three weeks ago emailed say they will chase up still waiting
October 30, 2025
Polar Express hoodie, 5 star
I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i love it”. The delivery was as promised too. Would definitely recommend this company.
October 30, 2025
Very quick & easy to order came quickly…
Very quick & easy to order came quickly lovely material so soft very happy with the 2 tops I ordered
October 31, 2025
Value for money. Good quality items.
Have purchased many items over the years and was thrilled with the recent items for my grandsons.
October 31, 2025
Great service and product
October 30, 2025
Ordered key rings weeks ago
Ordered key rings weeks ago. Still not delivered. Contacted company. No response.
September 25, 2025
Really good quality jumpers and…
Really good quality jumpers and brilliant service
September 25, 2025
Just received my daughter’s hoodie
Just received my daughter’s hoodie, took a few days-longer to arrive but excellent quality. Really pleased with it.
September 25, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.