Multistore Reviews 101

Placed an order in DECEMBER .. still not received ..STAY AWAY FROM THEM

I placed an order for a Fitbit, the order has still not arrived, it has now been 3 months, I have requested updates and the delivery address was put back twice from the original 2-4 week delivery date. I have requested a REFUND but they ignore my request. DO NOT use this company

Did not receive my order from December now they are saying they were damaged and don't have them in stock it's an absolute joke

UPDATE: I spoke with my bank who took all the details down and have refunded me my money (I used a debit card for the transaction). They have asked me to forward any correspondence I had with 'Robert'. They will attempt at recovering the money themselves. So if you paid using a debit or credit card there's a very good chance your bank will help you. Don't be out of pocket!

Forever sceptical, I Googled this company before buying a Fitbit from them and did my homework. Bar a couple of iffy reviews (there's always some right?) they were all pretty positive. I have now been informed this is what scam companies do, legitimately send out products to get some good reviews under their belt then moving forward and screwing a whole slew of people over. Obviously if I'd seen the current reviews, I would have given them a wide berth.
I purchased said Fitbit in December. It is now 10th March and I'm still fighting for my refund. They send out apologetic emails re 'logistics' and 'please let us know if you haven't received your refund by..' I'm sure this is all automated b*ll*cks.
Chances are I'm fighting a losing battle, however I will add update this review if by some miracle I actually DO receive my refund.

I ordered a fit watch and they took my money and never sent out the item. I have been waiting for a refund for months. Similar to other people I think the company is a scam!

Same story as everyone else, ordered watch start of January, received generic emails when queried, requested refund, this is obviously going through the same complicated delivery route as the goods supposedly are. Will be contacting my bank and also looking at other avenues for investigation of this company

Definitely a Scam company.
As with all the other reviews below, these guys took my money for an order back in December which they never intended to ever deliver. They (he?) have never refunded me and clearly have no intention of ever doing so.
Avoid

AVOID Multistore. I have had a similar experience to many of the customers who have also submitted reviews on this so called company. I'm still waiting for a refund for goods ordered in January 2022. I have had several emails from Robert, identically worded to those other customers have received. Robert must be a very busy guy as he is no longer responding to my emails. I have now raised this as a disputed transaction with my credit card provider and hope this will bring this saga to an end. Do not use this company.

Terrible experience.

Ordered a product in late October; went on to exchange many emails discussing why delivery was so late, only for them to tell me in early January that they never had the product at all; "offered" me a full refund in mid January; multiple emails exchanged with them eventually deciding not to reply after claiming my card was out of date (it's not).

Gave them months to do the right thing but it wasn't happening, so I went through my bank yesterday and got my money back. Avoid this company.

A warning to others THIS IS A SCAM SHOP DO NOT USE!!! Like all the other bad reviews they took my money and never sent out my item. And they have fobbed off giving me my money back. Please do not waste your time with this company you will be disappointed and out of pocket. They should be ashamed on how they run this crap business. DON’T GIVE THEM ANY OF YOUR MONEY YOU WONT GET IT BACK!!!

Scammers! Paid £45 for a purse and no item received. No reply to any emails. Don’t buy from these people

Scammers! Do not buy from them, they will just take your money and won’t send your products.

Ordered a jacket on 12 December but cancelled it on 24 December and requested a refund. Multistore replied on 27 December to say "we will proceed to the cancelation of the order.

it can take 5 to 10 business days for the funds to reach your account, depending on your payment provider.

If you have not received your refund after 10 business days, please let us know."

No refund by 24 January so emailed again to query it.

Multistore replied on 28 January: "We will check if there was any issue with the refund process, as it was supposed to be in your account a long time ago."

Refund still not received and no further correspondence.

UPDATE
Refund received 18 February after I emailed again. Glad to get refund but not impressed with service overall.

Order #1851
Placed on 14/11/2021 still not here.
Customer service replayed within 24 hours.
Now waiting for refund.
Refunded within 48 hours

I would like to give this company 0 star! However no option for that. Order never received, refund never received. Reading other reviews the whole thing seems to be a scam!! Poor practice Robert.

I ordered a Garmin Fenix 6X Pro Ultimate Multisport GPS Watch on 29/12/21. Free shipping 2-4 weeks. Finally received the product 11/02/21 after 6 weeks. Be aware there is no customer service number available and when you buy a product from multistore it is highly unlikely they have the product in stock. It wouldn't surprise me if they take you money and invest it for a month before they consider actually getting round to sending the product. I didn't get any notification of tracking until a few days before my product arrived and I sent several emails trying to get more information about my order. All very stressful experience as thought I had been scammed after looking at everyones reviews on here. I certainly wont be using multi store again. If you do decide to buy from multistore and don't receive your product in time then expect emails like the ones below:

Hi David,
Thank you for writing to us.
We use a complex international logistic system to achieve a competitive price.
In this low cost logistics system, the delivery time is an estimate, it is subjected to delays due to unexpected events along the way, as we explain in our shipping policy.
The pandemic situation and the holidays has caused some disruptions all over the logistics chain due to short-staffed workforce and other factors.
Your order is expected to be delivered at your address between 31/1 and 4/2, if everything goes as expected.
We apologise for any inconvenience.
If there is anything else we can help with, please let us know.
Best regards,
Robert
Multistore

Hi David,

Thank you for writing to us.

We apologise for the situation, these are really difficult times for low cost logistics, we were expecting to have already received your order, but we believe that some other major event may have delayed the shipment.

As we have informed, we use a complex international logistic system to achieve a competitive price, and with the current world situation the deliveries are still progressing slowly, it has been very difficult to forecast the delivery progress.

As explained in our shipping policy we use low cost logistics to get the lowest final price, in this system the delivery date is always an estimate, it is not exact.

The batch with your order is expected now to arrive on Thursday or Friday. As soon as this batch arrives at the final Warehouse in UK, it will be sorted and your order will be prepared, being sent by Royal Mail Next Day Delivery, so you should get it on Friday or Saturday, if the mail runs as expected. You will receive a tracking number to follow the delivery progress.

We use the cheapest logistic system to provide the lowest final cost possible, but it is not fast and it is not trackable during the transfer to UK, so it takes sometime to have the tracking number to the final destination.

But we are always available to inform you about the status of your order.

One more time please accept our sincere apologies for the inconvenience this may have caused you, since the beginning our sincere wish was to serve you our best, but things didn’t go as expected. Thankfully, your order will be with you soon.

If there is anything else we can help with, please let us know.
Best regards,

Robert
Multistore

Ordered a smart watch in October. Still haven't received anything. I wrote to them at the beginning of January to get an update and they said it would be with me by the 17th. Still absolutely nothing.
Don't buy from this site!!

Ordered a fitness tracker watch in September 2021 and still hasn’t arrived. Contacted them via e-mail in October and was actually surprised to get a response; it was the usual excuse about shipping delays that others have had, stating I should receive it the following week all being well. You can guess it, no watch! Shopped on numerous sites located in the UK and abroad over many years without any issues and this is the first time I’ve felt like I’ve been scammed. DO NOT FALL INTO THE SAME TRAP; YOU HAVE BEEN WARNED. Thankfully the watch wasn’t too expensive so I originally wrote it off to experience.
Edit: now received refund which was a pleasant surprise. Why oh why does it take a negative review to get the wheels in motion. Slightly modified my above review and title to reflect the refund.

What a bad experience I am still living now!
I bought a watch for the anniversary of my daughter and unfortunately after waiting a while I decided to cancel my order. The company was kind to accept to cancel the order but from the 13 of January I am still waiting the money. They replied back with excuses and excuses…. Now I started the dispute with my bank.
I am working in a fast food and the money is what it is… I am sorry for my daughter that she cannot have her gift until I have my money back.
RESPECT PEOPLE! GIME MY MONEY BACK!
REALLY BAD EXPERIENCE!
MONEY BACK!!!
MONEY BACK!!!
Yesterday after a while someone replied back to me … now let’s see if words is going to be realistic!
NO PAYMENT YET!!!
NO PAYMENT YET!!!
NO PAYMENT YET!!!
NO PAYMENT YET!!!
FINALLY I HAVE RECEIVED THE REFUND!
THANKS

I ordered a Garmin sport watch on 16/11/21 with expected delivery in 2-4 weeks. The watch cost £399.00.

After chasing up my order a couple of times and still not received the item, I decided to cancel the order and request a full refund so that I could buy the watch somewhere else. This was confirmed on 09/01/22 and I was advised that the the refund could take 5-10 business days.

I had not received my refund by 23/01/22 so chased this up, and again today 01/02/22 but still no refund.

It is now 03/03/22 and still NO REFUND!! Robert does keep replying to my e-mails though and has assured me once again that my refund is being processed but that it can take 5-10 business days.

I've now taken it up with my bank as I paid on debit card to see if they can help.

I am out of pocket by £399 and no idea when I will get my money back.

If you want poor customer service, and willing to wait months for your order then use shopmultistore.... personally for me the money I would have saved buying from them has not been worth it.

I've now been refunded after making a claim with my bank, providing copies of emails sent back and forth.

Purchased my order on 6/1/22, still waiting seems like a scam firm...