Shurgard Self Storage Reviews 

I rented a Shurguard storage unit, on a monthly rolling basis, in March and was served by Ryan, who was efficient. The unit was located in Euston, but I dealt with the Camden branch as it had the closest manned office.

I cleared the unit on 11/05 due to relocation and received a 'Thank you for your custom' email from Shurguard, titled 'Your contract with Shurguard has ended', on the same day.

The automatic billing function through the Shurguard app did not end with this cancellation, so an additional payment was processed the following month. I contacted Shurguard on 23/05 via the website's enquiry form to arrange a refund of the amount and received no response.

I followed up with a further enquiry on 23/06 and spoke to Boris, who repeatedly asked for my notice email, which I explained was not required, as the vendor had cancelled the contract on their end. I provided proof of a WhatsApp chat in which Shurguard contacted me to discuss my rental until. The chat shows that, after asking whether any further invoices needed to be paid, Shurguard failed to answer.

Boris said that WhatsApp 'is not a primary method of communication' despite being contacted by them on the platform first.

My advice is to be sceptical of monthly rolling contracts that the vendor claims are flexible in-store, only to experience money-grabbing tactics after the contract has ended.

Ultimately, Shurguard cancelled my contract and is refusing to refund a payment made for a service I did not receive. The reason: I did not serve notice after they had already cancelled my contract.

Nice customer service! Had no problems

I have had a storage unit in Shurgard Norbury for many years and have been happy in the knowledge that my possessions were secure there.
On several occasions I needed help from the staff, who were always friendly and courteous.

Bret was friendly and made the experience great when we rented the storage unit.

We received exceptional service from
Bret, who took time to understand our storage needs , especially that we were first time users. He provided further clarity to the rules as well which was quite helpful.

Rasha: She helped me a lot with my locker, I had to change it and she found the easier way for me to move my boxes. Thank you so much!

Good service. I rent big 7 m2 storage and took smaller one. They helped me with swapping and lock exchange!

Really easy to use, the app works well to get in. Thankfully all lights were on so it wasnt scary going in.

Angelica helped me so well with unit tranfer. I needed a smaller unit. Super easy

I used Shurgard Bow and was assisted by Ryan who was so helpful and super friendly

Best service
Yousaf number one

Very happy with the customer service so far. Matthew was polite and professional. Served me at the front desk, recommended two unit sizes, demonstrated how to use the app whilst taking me around to view both units, and explained the opening hours, pricing and promotional offers

Such a helpful team, including Caroline who was so kind on the phone. When I needed to access my unit in some sad circumstances they helped me get access without my key to hand. Despite the extra work from them, they never complained and went out of their way to make the process as smooth as possible during a difficult time. Appreciate it very much, thank you!

Just very good service ease of entry and very polite and helpful staff at the branch where I had a unit

professional service and friendly employee named Jaqueline helped me with finding the best unit in cologne!

Good overall. Nick was a great help in the process!

Carmen was brilliant at the fareham branch.
Thank you so much for all the help.

Paige the manager and her staff went above and beyond they all were fantastic

Incredible experience and exceptional service!