Shurgard Self StorageReviews 

30,990
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and incredibly helpful, often going above and beyond expectations. The customer service is frequently highlighted as excellent, with many people appreciating the professional and kind approach from various team members. Reviewers also found the overall service and user experience to be smooth, efficient, and effortless, from reserving a space online to accessing units. However, some customers mentioned issues with customer service, citing slow responses, conflicting information, and a perceived lack of care for long-term clients. A few people also felt that the company's approach was firm when dealing with payment issues, and some reported feeling dismissed by staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting helpful, professional, and efficient... See more

User experience

Customers consistently note positive experiences with user experience, describing it as amazing, perfect, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Location

Clients share positive opinions on location, with many reviewers expressing satisfaction with the convenience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff members, Fleur and Carol, are always friendly, knowledgeable and helpful. They are a credit to Shurgard. The new remote access is excellent and affords us good access out of office hours. The pr... See more

Rated 5 out of 5 stars

Chris at Surbiton was excellent. Super helpful from start to finish and went above and beyond. Really helped us to find the best unit and the best price and on the day (which was 35 degrees!) gave us... See more

Rated 5 out of 5 stars

I have had a storage unit in Shurgard Norbury for many years and have been happy in the knowledge that my possessions were secure there. On several occasions I needed help from the staff, who were al... See more

Rated 5 out of 5 stars

Really, really good experience. When we first visited our unit, we didn’t need to see or speak to anyone - straight in using the app, our unit was ready to use, and the padlock we ordered was wait... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(30,990)

7,051 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Chris, Sophie and Kaz were very professional and kind and the store was very clean. I am very pleased with the customer service and would recommend. Today i had the experience of going to the Thames Ditton self storage. Not to mention the rates!

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Rivaldo

I downsized my unit at the storage last week and found Rivaldo@Gypsy Corner to be of great help. Excellent service, informative, best advice, fast, helpful and done with a smile, thank you Rivaldo!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

My recent move to Shurgard

My recent move to Shurgard went smoothly. I set my account up online, which was quite straightforward. When I had to call customer services, the managed my query very efficiently and professionally. They could not have been more friendly and helpful. They were also very patient in answering my questions. I visited the unit in person and met Wendy, who was able to assist me with the ID identification process and with the change in move date. Wendy was there on the day I moved in and again, was very professional and friendly. Nothing was too much trouble. I have no hesitation in recommending Shurgard for all the reasons given above but also as their prices are very competitive and good value for the service they provide. Everywhere was clean and tidy. I liked the App facility, which saves you having to key in the number each time.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism

The First point of Approach was Cole in Chichester store I did book the storage online but the day earlier popped in the store, where Cole was very professional and did give a tour of the storage facility n helped me with the onwards procedure n showed everything in detail how everything works even wen out of office hrs.
Cole from Chichester store is very professional in handling customers and approachable. And an asset to the company
Thank you very much.
Resslon Fernandes

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Nikki was absolutely brilliant and such…

Nikki was absolutely brilliant and such a pleasure to deal with. She helped us with our storage needs and made the whole process smooth, easy, and stress-free. Her kindness, professionalism, and willingness to go above and beyond were truly appreciated. She was incredibly helpful, patient, and knowledgeable, answering all our questions with a smile. We couldn’t have asked for better service. Thank you, Nikki, for your outstanding support – you are an absolute star!

June 19, 2026
Unprompted review

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