Shurgard Self Storage logo
Visit website

Shurgard Self StorageReviews 

30,965
•
TrustScore 4.5 out of 5

4.7

Self-Storage Facility•357 Locations
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and incredibly helpful, often going above and beyond expectations. The customer service is frequently highlighted as excellent, with many people appreciating the professional and kind approach from various team members. Reviewers also found the overall service and user experience to be smooth, efficient, and effortless, from reserving a space online to accessing units. However, some customers mentioned issues with customer service, citing slow responses, conflicting information, and a perceived lack of care for long-term clients. A few people also felt that the company's approach was firm when dealing with payment issues, and some reported feeling dismissed by staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting helpful, professional, and efficient... See more

User experience

Customers consistently note positive experiences with user experience, describing it as amazing, perfect, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

Location

Clients share positive opinions on location, with many reviewers expressing satisfaction with the convenience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff members, Fleur and Carol, are always friendly, knowledgeable and helpful. They are a credit to Shurgard. The new remote access is excellent and affords us good access out of office hours. The pr... See more

Rated 5 out of 5 stars

Chris at Surbiton was excellent. Super helpful from start to finish and went above and beyond. Really helped us to find the best unit and the best price and on the day (which was 35 degrees!) gave us... See more

Rated 5 out of 5 stars

I have had a storage unit in Shurgard Norbury for many years and have been happy in the knowledge that my possessions were secure there. On several occasions I needed help from the staff, who were al... See more

Rated 5 out of 5 stars

Really, really good experience. When we first visited our unit, we didn’t need to see or speak to anyone - straight in using the app, our unit was ready to use, and the padlock we ordered was wait... See more

Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(30,965)

7,001 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excelent experience

Excelent experience! all process is very clear and automated: from booking the cell to actually deposit your belongings there. Everything is straight forward and simply managed by iPhone / Android application, perfect locations in Lyon, 5* for everything!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Straight to the point. Simple, clean, secure.

Simple online reservation, quick response time. My storage room was ready to use about half an hour after my reservation.

Area is well secured, easy access with their app (which is nice to use and works flawlessly, except for a little annoying auto log-out which happened 2 times to me, but was not really a PROBLEM). Overall 5 stars cause place is nice, clean, every process to the point and everything is explained nicely. Super nice customer support. Max 185cm limit for vehicle access!

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you very for advice on storage…

Thank you very for advice on storage choice, I would never knew what i need but Mandy at the reception helped me out big time and storage size she recommended was actually perfect
Pleasant experience, highly recommend

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Mani and the team at Shurgard Self…

Mani and the team at Shurgard Self Storage provided outstanding service from start to finish. They were friendly, professional, and always happy to help, making the whole storage process quick and stress-free. The facility was clean, secure, and well managed. I highly recommend Mani and the team to anyone looking for reliable storage!

June 22, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look