I've bought a few things from Sigma now, including coffee and some expensive grinders, and the service has always been stellar. Recently I bought a Lagom Casa grinder on pre order. It got dispatche... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sigma are doing a great job making available beans by Arkansas roaster Onyx. This is particularly good if you brew espresso or pour over in such a way that it is important for you to know how the bean... See more
Excellent company. With exceptional Customer Service. I spoke to them a number of times through email & they were always quick to respond regardless of the time of day. Purchased a grinder for a... See more
Signed up to their mailing list and got a 10% off offer after a few days. Ordered a DF64 grinder Friday afternoon and it was with me by Saturday lunchtime. Replied to my query overnight, excellent cus... See more
Company details
Written by the company
UK established supplier of international coffee-equipment from hand grinders to prosumer electronic coffee scales, fulfilled and dispatched from within the UK.
Contact info
United Kingdom
- sigmacoffee.co.uk
4.8
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
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Stay away from this scammer!
November 6, 2024
Unprompted review
Reply from Sigma Coffee UK
Our interaction with Ivaylo is an example of the worst human interaction we have ever had to face. Racism was prolific in all of his emails citing “Chinese piece of s**t” and insisting whoever he was talking to was Chinese.
He strongly believes our business is based in China - it isn’t. He believes our business deserves to be dissolved and “fail”.
All of this stemmed from Ivaylo requesting to cancel an order at 2am in the morning, and demanding over the top service for us to reply and execute this hours later, at hours where nobody in the UK would even be awake.
We had already dispatched this order in the early hours of the morning, but because we rate our customer service to be beyond exceptional - upon seeing the email and replying, we managed to get hold of the parcel from the sorting office and redirect it back to us, enabling us to cancel the order and refund him less than 24 hours later. We weren’t required to do this, but through great difficulty we did.
Ivaylo demanded a refund in 24 hours otherwise they would do it “the hard way”. We ignored this ultimatum and bullying. A PayPal case was raised which was quickly closed in our favour.
Despite the resolution in less than 24 hours, we were subject to an onslaught of abuse, racism and swearing.
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Great customer service.
David was very helpful with queries prior to ordering a Timemore 064s and provided swift delivery post purchase.
October 26, 2024
Unprompted review
Great company, great support. Thanks :)
A few orders in with Sigma Coffee and can confirm what has been said with the other reviews here. Great company and great communications.
Brilliant to have access to the lates equipment from around the world backed with a warranty and support here in the UK.
October 26, 2024
Unprompted review
Excellent customer service
Excellent customer service.
Quick to respond and very useful.
October 18, 2024
Unprompted review
Great customer service.
I wanted to purchase a hand held coffee grinder and made some enquiries with David from Sigma.
I received very quick advice regarding my wants & needs and following this made a purchase of the Timemore S3.
I am very happy with my purchase and feel the advice given was good. Around 6 months after my purchase I had a problem with the grinding handle of the S3.
I explained this to David and sent photographs of the fault. He immediately sent a replacement with no arguments or quibbles.
I cannot praise or thank Sima enough. Great customer service. This is a company that can be relied upon and trusted. Thank you David.
September 20, 2024
Unprompted review
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Smooth purchase and smooth repair
Purchased an 1zpresso grinder from them since they’re the official retailer for it in UK. Purchase and delivery was quick and hassle free.
Ran into an issue with the grinder and had to interact over email with them (they don’t have a phone contact). Nonetheless, they were super prompt with responses and repair and did everything for free.
Very happy with them
September 18, 2024
Unprompted review
Helpful, personal customer service and went above and beyond
Was looking for a new coffee grinder and was very undecided on which to get... David at Sigma helped massively and gave me hugely detailed responses and really took the time to provide honest and reliable advice that best fit what I need (as opposed to upselling for the sake of making a sale). I'd say David really went above and beyond to help me and as a result has gained a trusted customer!
September 18, 2024
Unprompted review
Amazing customer service!
I ordered the Pietro hand grinder from Sigma, David was absolutely superb at keeping me up to date with updates on delivery, and customer service was fantastic. Would highly, highly recommend and would definitely use again!
September 9, 2024
Unprompted review
super quick service
Ordered on Wednesday, arrived and in use on Friday! Excellent service together with a very speedy response to a question. Very many thanks.
September 13, 2024
Unprompted review
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I love products and customer service
September 12, 2024
Unprompted review
Excellent
Ordered a number of times from Sigma and they have always been first rate. I was kept up to date with a pre-order and David has been very helpful with stock advice and info. Orders always arrive quickly and they always seem to have something I want to buy!
September 5, 2024
Unprompted review
Bad customer service...
Bad customer service... Asked to return a grinder which appears to be already used. Marks on the body of the grinder with the box obviously previously opened. Customer service was disinterested and said I must pay for returns.
Just be mindful incase your item arrives damaged.
September 3, 2024
Unprompted review
Reply from Sigma Coffee UK
A little surprised to see this one, as we were waiting for a reply.
Luke reached out to say that his grinder had arrived 'used' and provided one unclear, burry photograph of the grinder with no clear reference to what was being referred to. He demanded that the grinder be returned for a new one.
Our reply requested clarification and to point out where the damage was on the grinder as it was unclear to us where the damage was on the photo. A perfectly reasonable reply, in my eyes. If a customer claims damage, we would like to see that so we can document it and action any remedy.
On a closer look of the same image, we saw what looked like an oil smudge (as if a finger had touched the grinder, and left a mark there). We preempted the reply stating if the 'damage' referred to was the smudge, that this would be chalked up to a factory mark from calibration that would wipe away, as all grinders we supply are hand assembled and calibrated.
A correction on what Luke has referred to in the review, we did not say he had to pay for the return, the direct quote was "/if the grinder is undamaged/ the return must be paid for". That is standard, it is part of policy and not at all surprising.
I'll add too that Luke has only emailed once and there has been no dialogue between us apart from us requesting further images to clarify.
FIRST RATE CUSTOMER EXPERIENCE...
FIRST RATE CUSTOMER EXPERIENCE...
Purchased the Sigma Black Mirror Scales, after a couple of months I noticed the rechargeable battery wasn't holding it's charge as expected (lasted 4 days max). I got in touch with David told him the problem and a replacement was set out. 100% happy with the scales and would recommend Sigma Coffee UK to everyone considering buying any coffee making gear...
August 10, 2024
Unprompted review
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Excellent experience
Excellent experience, had a slight delay receiving delivery (due to the courier) so I emailed customer service. I received a very fast and helpful response from David, with a clear explanation of the situation and a kind refund of my delivery charge. Absolutely would recommend!
August 25, 2024
Excellent customer service
Purchased a grinder, portafilter and replacement burrs. Dispatched quickly. However Grinder seemingly lost by DPD. Spoke with David at customer service; very open and honest. Immediately dispatched replacement grinder with alternate delivery company.
Very good customer service and very helpful. Very satisfied with products also
August 19, 2024
Unprompted review
Great customer service
Great customer service to rectify a minor product fault. Quick, simple, responsive
July 19, 2024
Unprompted review
Preordered a coffee grinder (Timemore…
Preordered a coffee grinder (Timemore Sculptor 078s), it was dispatched in their estimated window and was delivered quickly. It came in very secure packaging in great working order.
Originally I considered buying abroad from the manufacturer and having it shipped to the UK, but the pricing was very competitive using this distributor, and the service was great, so I'm very happy with my decision.
August 14, 2024
Unprompted review
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Extremly good and fast service
July 25, 2024
Great company for coffee goods!
Quick turn around from ordering to delivery. Great prices for premium products. Will order again! Great customer service.
July 22, 2024
Unprompted review
Ordered a KinGrinder
Ordered a KinGrinder, arrived quickly and an excellent product, so happy with the service and product.
June 8, 2024
Unprompted review
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