I've bought a few things from Sigma now, including coffee and some expensive grinders, and the service has always been stellar. Recently I bought a Lagom Casa grinder on pre order. It got dispatche... See more
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UK established supplier of international coffee-equipment from hand grinders to prosumer electronic coffee scales, fulfilled and dispatched from within the UK.
Contact info
United Kingdom
- sigmacoffee.co.uk
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Replied to 75% of negative reviews
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They handled my pre-order that faced…
They handled my pre-order that faced quite complicated supply chain issues professionally and with great support. They also have good humour :D
Great experience
Great comms from David for a grinder I purchased that was on pre-order. Regularly updated and very professional to deal with. I wouldn’t hesitate to use Sigma again.
Good kit and advice.
Bought a K-Ultra grinder and a Knodos naked portafilter. Excellent coffe kit, delivered swiftly after order and very helpful follow up discussion on dosing and grind settings with David. In a world of large, anonymous, corporate store fronts it’s a real pleasure to deal with a family run business selling carefully selected gear, whilst also being on hand to assist with advice and guidance on how to get the best out of your purchase.
Great selection and pricing
Great selection and pricing, very happy with two grinders from Timemore I bought over the last 20 months.
Great product range and customer…
Great product range and customer service, especially important as certain items have a very long lead time.
KINGrinder K6 Hand Coffee Grinder
We recently purchased one of these as a present. Now opened and tried out. What a great hand grinder. Compared to our previous grinder the coffee was significantly better, both in body and flavour.
Highly recommended.
Really helpful and easy to deal with
Great company to deal with. Had a few questions about the grinders I was looking at and received some excellent advice and they were really helpful when I messed up the delivery address. Will definitely use them again in the future.
Great selection and pricing
Great selection and pricing. Quick delivery and friendly service. Will use again for anything coffee related.
Great
Great products, quick delivery and I've never had any issues. Ordered from them multiple times.
Great experience
Ordered a grinder that was out of stock but due in. Their estimate for delivery was great, pricing was reasonable, delivery was as expected. Solid experience.
Only issue was one gasket/ O-ring that might have been missing from packaging but unlikely to have been anything to do with Sigma as the package was closed.
Quick and accurate service.
Good gear
These people sell carefully selected coffee gear - and it works.
I bought a bottomless portafilter for my Sage Dual Boiler which is better value (cheaper) than Sage's, comes with a perfectly acceptable 22g basket and it looks splendid. It will also accommodate the 28mm deep basket I Intend to use.
I should, perhaps, say that I bought a no-name specimen from the people with next-day delivery which didn't fit and wouldn't accept the 28mm deep basket I want to use. I shall not make that mistake again now I know about Sigma!
Good returns process
The grinder I ordered from Sigma was not quite as I expected (my fault :0) and the grinder was returned and I was refunded quickly and with no fuss. Highly recommended.
Brilliant.
Purchased coffee scales, small problem with order (no ones fault) sorted out quickly. Brilliant service and quick postage. 5*
Cheaper than Amazon
Great assortment of high quality products, good price and fast delivery, really happy!
Great Experience
Fast delivery, excellent customer service. Purchase arrived well packaged. Will order from here again!
I ordered some SSP burrs from these guys
I ordered some burrs from these guys. They were helpful, swift and reliable with my order. Great communication.
Great service
Great service, one of very few uk companies selling quality coffee accessories and products. Highly recommend
Good to deal with a specialist company…
Good to deal with a specialist company who know their products.
Stellar customer experience and product.
I purchased a hand grinder from these guys and was using it religiously to a point where I damaged a silicon gasket that comes with it. I got in touch with the manufacturer to get replacements and ended up opening a line of communicate between the 2. David was stellar in taking over the logistics and paperwork in retrieving replacements and getting them to my door step. I commend their dedication to extraordinary customer service. For the ease of use of their store, purchasing and fast delivery. Also their pricing from what I've seen are incredibly competitive. Better than Amazon which is often the more convenient option for most things.
I've also recieved 2 codes since so I've been spending more time browsing their website than doing anything actually productive! I'm planning to come back and make some more purchases in the near future. I might bother David again for the giggles.
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