Sigma Coffee UK Reviews 

501
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting prompt responses and helpful assistance. Many appreciate the wide selection of high-quality products, including unique coffees and top-tier equipment. Reviewers also frequently commend the efficient and very quick delivery service, often noting that items arrive promptly and well-packaged, contributing to a satisfying experience. However, some customers noted occasional issues with delivery, specifically items not arriving or being returned to sender. These concerns were sometimes linked to difficulties with the postal service, leading to delays or complications.

What people talk about most

Product

Users describe positive interactions with product, highlighting a wide and exciting range of top-quality... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent, reliable,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the fantastic and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting that products were exactly as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought a few things from Sigma now, including coffee and some expensive grinders, and the service has always been stellar. Recently I bought a Lagom Casa grinder on pre order. It got dispatche... See more

Rated 5 out of 5 stars

Sigma are doing a great job making available beans by Arkansas roaster Onyx. This is particularly good if you brew espresso or pour over in such a way that it is important for you to know how the bean... See more

Rated 5 out of 5 stars

Excellent company. With exceptional Customer Service. I spoke to them a number of times through email & they were always quick to respond regardless of the time of day. Purchased a grinder for a... See more

Rated 5 out of 5 stars

Signed up to their mailing list and got a 10% off offer after a few days. Ordered a DF64 grinder Friday afternoon and it was with me by Saturday lunchtime. Replied to my query overnight, excellent cus... See more


Company details

  1. Coffee Machine Supplier

Written by the company

UK established supplier of international coffee-equipment from hand grinders to prosumer electronic coffee scales, fulfilled and dispatched from within the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

501 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(501)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great comms from David for a grinder I purchased that was on pre-order. Regularly updated and very professional to deal with. I wouldn’t hesitate to use Sigma again.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Good kit and advice.

Bought a K-Ultra grinder and a Knodos naked portafilter. Excellent coffe kit, delivered swiftly after order and very helpful follow up discussion on dosing and grind settings with David. In a world of large, anonymous, corporate store fronts it’s a real pleasure to deal with a family run business selling carefully selected gear, whilst also being on hand to assist with advice and guidance on how to get the best out of your purchase.

June 25, 2024
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Rated 5 out of 5 stars

KINGrinder K6 Hand Coffee Grinder

We recently purchased one of these as a present. Now opened and tried out. What a great hand grinder. Compared to our previous grinder the coffee was significantly better, both in body and flavour.
Highly recommended.

June 30, 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful and easy to deal with

Great company to deal with. Had a few questions about the grinders I was looking at and received some excellent advice and they were really helpful when I messed up the delivery address. Will definitely use them again in the future.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great

Great products, quick delivery and I've never had any issues. Ordered from them multiple times.

June 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Great experience

Ordered a grinder that was out of stock but due in. Their estimate for delivery was great, pricing was reasonable, delivery was as expected. Solid experience.

Only issue was one gasket/ O-ring that might have been missing from packaging but unlikely to have been anything to do with Sigma as the package was closed.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Good gear

These people sell carefully selected coffee gear - and it works.
I bought a bottomless portafilter for my Sage Dual Boiler which is better value (cheaper) than Sage's, comes with a perfectly acceptable 22g basket and it looks splendid. It will also accommodate the 28mm deep basket I Intend to use.
I should, perhaps, say that I bought a no-name specimen from the people with next-day delivery which didn't fit and wouldn't accept the 28mm deep basket I want to use. I shall not make that mistake again now I know about Sigma!

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Good returns process

The grinder I ordered from Sigma was not quite as I expected (my fault :0) and the grinder was returned and I was refunded quickly and with no fuss. Highly recommended.

June 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Brilliant.

Purchased coffee scales, small problem with order (no ones fault) sorted out quickly. Brilliant service and quick postage. 5*

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

Fast delivery, excellent customer service. Purchase arrived well packaged. Will order from here again!

June 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service, one of very few uk companies selling quality coffee accessories and products. Highly recommend

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Stellar customer experience and product.

I purchased a hand grinder from these guys and was using it religiously to a point where I damaged a silicon gasket that comes with it. I got in touch with the manufacturer to get replacements and ended up opening a line of communicate between the 2. David was stellar in taking over the logistics and paperwork in retrieving replacements and getting them to my door step. I commend their dedication to extraordinary customer service. For the ease of use of their store, purchasing and fast delivery. Also their pricing from what I've seen are incredibly competitive. Better than Amazon which is often the more convenient option for most things.

I've also recieved 2 codes since so I've been spending more time browsing their website than doing anything actually productive! I'm planning to come back and make some more purchases in the near future. I might bother David again for the giggles.

June 27, 2024
Unprompted review

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