Very friendly helpful staff, lots of choice for cyclists from bikes, clothing and accessories. Booked a cycle fit following a change of bike, Andrew is always very friendly, helpful and knowledgeable... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. Good choice of premium apperel that I was looking for. Initial interest ion with in store staff (Oakham) and online chat gave me good guidance on garment sizing. Item I ordered was out... See more
Very welcome responses in phone conversations. Appreciated my thank you when I phoned back to say how very satisfied I was when they upgraded my delivery service to Saturday delivery. All sorted... See more
This company is baller. I love it. Bought a bike in 2021 and have continued to buy from them since. They've got everything at competitive prices. Aftersales support is magic, before sales support magi... See more
Company details
Written by the company
We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.
About Sigma Sports
Written by the company
- Easy Returns!
- Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
- Free UK Delivery!
- We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
- Save £25 Off Your First Order
- New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
- 0% Finance
- Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
- Worldwide Delivery
- Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
- Shop on the Sigma Sports app!
- Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.
Contact info
37-43 High Street, Hampton Wick, KT1 4DA, Kingston upon Thames, United Kingdom
- 0333 006 8833
- customercare@sigmasports.com
- sigmasports.com
4.8
Excellent
48K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Had the tyres I wanted in the size I wanted. Good price and quick delivery.
August 25, 2026
Great Service.
Bought a new saddle from Sigma.
Whilst priced slightly higher than other outlets. Their reputation is what made me purchase. Other stores appear to be drop ship or take forever to deliver.
As well as their good rep. I called and spoke to someone called Emi/Emmy.
She was patient and knew about the product I was interested in. Offered sound advice as well as suggesting alternatives.
Her kindness, non judgemental and non pushy approach added to my experience. I would like Sigma to recognise her for her fantastic service.
The saddle arrived well packaged and by the next day.
Fitted to my bike and have been out for a spin. It is perfect. Anyone looking for a saddle I can highly recommend the Selle Italia SLR Boost Superflow Ti316.
I will also be back for future purchases based on the success of this one.
Okay. It was just a saddle.. but, it isn't is it??
Of all the bells and whistles for bikes these days. You have to be comfortable on a ride!
August 26, 2026
Easy to order and a good extra discount…
Easy to order and a good extra discount on top of the reduced sale price
August 26, 2026
Friendly service for a simple problem
I visited whilst out riding on Sunday morning and a puncture in my tubeless rear tyre had caused sealant loss and was leaking air. Bought 60ml sealant and borrowed a track pump. Nothing spectacular at all in that, except the warm welcome, willingness to help and a friendly refuge on a rainy Sunday morning. A fantastic local bike shop.
August 30, 2026
Robin was great help and very patient…
Robin was great help and very patient helping find the right fit shoe, great service!
August 21, 2026
Great company and great products
August 26, 2026
I did click and collect at the Wilmslow…
I did click and collect at the Wilmslow store. I ordered the wrong thing took it back and got a price match for the item I wanted. Lady in store was nice and helpful
August 26, 2026
Really easy to order and deal with.
August 25, 2026
Great site and product description
Great site and product description. Very good customer interaction when I have contacted the team at Sigma in the past. I repeatedly return to them for the reason they are the market leader. The NHS discount is also gratefully received. Thank you team Sigma!
August 25, 2026
This company is baller
This company is baller. I love it. Bought a bike in 2021 and have continued to buy from them since. They've got everything at competitive prices. Aftersales support is magic, before sales support magic also to be fair, they can answer questions about components etc. Keep up the good work.
August 25, 2026
Purchased online. Delivered on time to spec.
Purchased online. Goods delivered on time and to spec.
August 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unacceptable order
£145 online order arrived in an unacceptable state. Clearly worn, stained, smelly and package with no care.
August 25, 2026
Reply from Sigma Sports
Hi Charlie,
Thank you for taking the time to leave your review.
I'm sorry to hear that your order arrived in such a condition. Checking our stock logs, this came directly from our supplier and was then shipped to you, so this is worrying and something we will raise with our supplier.
I can see that you have already reached out to us and are sending your item back to us. Once received, we will issue your refund straight away.
Many thanks,
Chris
(Customer Care Manager)
Good price and fast delivery as always.
August 24, 2026
Amazing service
Amazing service. I ordered my trek boone online at 11:30am on Tuesday and it arrived at 08:10 am the next day on Wednesday. I couldn't believe how quickly they got it to me. Great service, I would definitely recommend 👌 👍
August 25, 2026
Item delivered in good time and as…
Item delivered in good time and as advertised. No issues.
August 25, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.