Sigma Sports - Hampton Wick Reviews 

1,449
•
TrustScore 5 out of 5

4.8

High Street 37-43, St Johns Place, KT1 4DA Hampton Wick, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

A highly detailed and rewarding bike fitting session with Salvatore. The time flew by and managed to get a lot of testing of positions and optimising in throughout the session. Amazing how an experi... See more

Rated 5 out of 5 stars

Fantastic fast service from Sigma Sports with bike fit and assembly. I’ve been a returning customer for many years because this outfit knows their stuff and just about every aspect of road cycling. I... See more

Rated 5 out of 5 stars

I found the selection to be varied and amazing value in the discounted items section. The ordering process was simple and easy to navigate., with a generous free delivery for orders above £50. My wife... See more

Rated 5 out of 5 stars

A great session with Salvo to get me tuned in to the bike. Insightful and personable, Salvo was able to make adjustments to my position to reduce the pressure on my neck. His holistic approach made... See more


Company details

  1. Bicycle Store
  2. also in
  3. Bike Accessories Store
  4. Running Store

Written by the company

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Written by the company

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Contact info

  • High Street 37-43, St Johns Place, KT1 4DA, Hampton Wick, England, United Kingdom

  • 0333 006 8833

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,449)

4,245 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never used sigma before but will do…

Never used sigma before but will do again bought 2 specialized inner tubes - half the price of Amazon ( where I could not even get manufacturer tubes ) and all other copies were more than twice as expensive as Sigma - well done you have me as a customer!

October 26, 2026
Rated 5 out of 5 stars

Great Bike Fitting Session

A highly detailed and rewarding bike fitting session with
Salvatore. The time flew by and managed to get a lot of testing of positions and optimising in throughout the session. Amazing how an experienced bike fitter can diagnose the issues and pin-point the fixes so effectively. Would highly recommend.

October 26, 2026
Unprompted review
Rated 5 out of 5 stars

Good selection of discounted items.

I found the selection to be varied and amazing value in the discounted items section. The ordering process was simple and easy to navigate., with a generous free delivery for orders above £50. My wife was delighted with her castelli fleece and such good quality as you would expect. Thank you Sigma for making this shopping experience very pleasurable with a super fast delivery, will definitely look to be ordering again.

October 20, 2026
Rated 1 out of 5 stars

Sizing guides not accurate to all an informed purchase.

Wanted to buy some Assos winter overshoes, but the size guide on Sigma is wrong. I emailed for clarity and got opposite. Every other shop on internet has a different size guide than Sigma and all I got was excuses. I even asked about a free return if the sizing didn’t work, but I just got rebuffed. Not great if you can’t admit a tech error with a size guide.

October 26, 2026
Unprompted review
Sigma Sports - Hampton Wick logo

Reply from Sigma Sports - Hampton Wick

Hi Spinny,

Thank you for your feedback. We are sorry to hear about your frustration when trying to choose the right size for the Assos winter overshoes, as well as your disappointment with the support you received.

Our team should always provide clear, helpful advice when you reach out for guidance. We regret that our response felt dismissive and did not give you the confidence you needed to make your purchase.

Our web and merchandising teams are currently reviewing the Assos size charts displayed on the site against the manufacturer’s latest data to ensure any discrepancies are corrected. If you would still like assistance finding the correct fit or have any outstanding questions, please get in touch at customercare@sigmasports.com, and ask to speak with me, Jason.

We would appreciate the opportunity to make this right.

Kind regards,
Jason - Customer Care Supervisor

Rated 1 out of 5 stars

I ordered two items separately

I ordered two items separately. I miss read my emails and went to pick both up. Unfortunately I got it wrong and only one item was ready. No problem picking it up, showed my email confirmation and received item. Went back to pick the second item up. Showed my email confirmation but got asked for ID. No problem with that as it is stated I’d would be necessary but the assistant went into a mass explanation why and it was quite obvious he had a judgement of me. I found it embarrassing in front of all the customers. He could have just asked for my ID. His attempt to justify his judgement was not necessary.
I have purchased many items from Sigma and always found them to be a very good outlet for my bike needs. Maybe paying up front for the whole amount is not something I will do again.

October 21, 2026
Sigma Sports - Hampton Wick logo

Reply from Sigma Sports - Hampton Wick

Dear Andrew,

Thank you for reaching out and sharing your feedback with us. While we are very glad to hear that you have always had good experiences with Sigma for your cycling needs in the past, I am truly sorry that this particular visit left you feeling embarrassed and judged.

Our team member was attempting to explain the security policy so that you wouldn't feel singled out or unfairly targeted, but it is clear that this was handled in a heavy-handed and over-the-top manner. A simple request for ID was all that was needed, and the lengthy justification was unnecessary in front of other customers. We completely understand why this made you uncomfortable.

We value your custom and appreciate your honest feedback, as it helps us ensure our team strikes the right balance between security and professional courtesy. We hope you will give us another chance to provide the seamless service you've come to expect from Sigma.

Kind regards,
Simon - Hampton Wick Assistant Store Manager

Rated 5 out of 5 stars

A great session with Salvo to get me…

A great session with Salvo to get me tuned in to the bike. Insightful and personable, Salvo was able to make adjustments to my position to reduce the pressure on my neck. His holistic approach made it a value for money experience. I only wish I had gone earlier!

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

Bike fit

My bike fit session with Salvo was both enjoyable and insightful. His knowledge of anatomy really sets him apart from other bike fitters. Beyond fine-tuning my bike fit, he helped me better understand my body and what I can do to improve my riding. Salvo is also incredibly personable, approachable, and clearly very knowledgeable in his field. I came away with a better understanding of how to complement my bike fit with the right techniques and exercises. I’d highly recommend him to anyone looking to improve their comfort, performance, and overall riding experience.

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable service at the store

Great service at the store. Picked up the Pinarello F7 and a bunch of gear, the staff were really helpful in fitting the bike and the rest of equipment. Their expertise was clear and they even gave me a free ceramic coat

September 30, 2026
Rated 5 out of 5 stars

Fantastic fast service from Sigma…

Fantastic fast service from Sigma Sports with bike fit and assembly. I’ve been a returning customer for many years because this outfit knows their stuff and just about every aspect of road cycling. I can’t recommend them enough. Jonathan payed immense attention to detail with my recent bike fit. The resulting Pinarello bike was assembled beautifully with everything in perfect working order. It felt superb from the first pedal stroke—smooth, responsive and wonderfully fast. The saddle was really comfortable, making the whole ride an absolute pleasure. Thank you for the care and attention to detail—you’ve given me plenty of reasons to keep pedalling! Highly recommended.

October 14, 2026

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