Simply Home Mirrors Reviews 215

The two gentleman were very professional and courteous.

My 6-panel mirror finally arrived yesterday after a 6-week wait that I didn’t initially know about. The communication throughout was good and the delivery was smooth. More importantly, it was worth the wait. I’m very pleased with my purchase.

Apart from the long delivery time which was stated when purchasing, I love the mirror, came exactly on the date stipulated and the delivery driver Craig was very helpful and polite. Will be purchasing another mirror very soon! Top service

Absolutely love my mirror well worth the money staff very helpful and friendly would highly recommend and will be using again

Well worth the 6 week wait. Few little touch ups needed with my trusty black marker but the glass is amazing quality! Delivery with the tracking was amazing! Seems like a touch of class! Thank you - wish I could leave a photo.also, the hanging hooks must be lasered on their end because so easy to install…

The mirror is absolutely stunning on our restaurant wall. Buying more for our extension.

Great product excellent quality and great price
Purchased in sale and extra 20%off which made it great value
Delivery was great had a call 30 minutes before as arranged
Can’t fault this company would definitely recommend and order in the future

I ordered the Marble Arch Black Trim Mirror which was the exact measurements I had been searching for in my space. The mirror was delivered in less than a week so great turnaround, and the live tracking of the delivery was amazing.

When my mirror was delivered I had noticed I was given the wrong item but the delivery driver, Jordan, had sadly gone by this point, I had managed to get in touch with him and he turned straight back around to rectify the situation. I have NEVER experienced courier service like this in my life, I was over the moon by Jordan’s service and commitment.

The mirror is amazing quality, packaged extremely well and sits my room perfectly. The price for this mirror was absolutely spot on, highly recommend and will certainly be a returning customer in the future!

*Edited after delivery* I placed my order (6369) on 10/01, it said delivery between 5-10 working days. On 19/01 I still hadn’t received any information about delivery, so emailed them but never heard back. 27/01, 12 working days later, I had not received the item or had any information regarding delivery or response to my email and sent another. Also during this time multiple attempts at the live chat but communication as a company is appalling but eventually I received a phone call. A lot of back and forth and uncertainties, but today 10/02 my mirror was delivered and I am happy with it. I believe I only received the call because I put a bad review because it was shortly after that I received the call, but after I received the product I amended my review to 2 stars instead of 1, and then received multiple texts from James who had said in the call that he was the owner, trying to bully me into changing my review, before I stopped responding. I will never use this company again.

I was looking for a large mirror to go in our newly decorated landing and my goodness SimplyHome did just that. I’m in love with our new mirror and it makes our landing! Customer service was brilliant from the questions I had at the start right through to delivery. Thanks so much

Do not use this company, they took my money in December, and I still have not received the mirror. On the product page, they hide that delivery takes ‘6-8 weeks’ in a drop down. This can’t be right as the very same mirror is available on other websites immediately. These mirrors are not bespoke or made to order they are a mass produced mirror, the same marketing photo is used on multiple websites. The customer service function barely exists, has repeatedly ignored my requests for a refund. Two days ago replied to say they would ‘look into the matter’ I still haven’t heard back. A person running a company on their own wouldn’t take 48 hours to do this, they are not a big name. Tomorrow I will be reporting this business for fraud via my bank.

Avoid at all costs this is a SCAM. Purchased a mirror for £299 on the 21st October. They emailed asking where the delivery could be left but failed to do so. I then was expected to wait till the 16th december for delivery I tried cancelling but they told me it would cost me £40, to which I decided I would wait. 16th December comes and i've had no further communication from them. I email them to ask about expected delivery times for tgem to tell me it's been cancelled and they've refunded me. I HAVE RECEIVED NO REFUND. AVOID AT ALL COSTS!!!!!!

I ordered a six foot bevelled mirror, that is not what I received. Not bevelled as advertised and not good quality with warping to the metalwork. After repeatedly requesting a collection and spending an hour on live chat with the unnamed rep disappearing all the time I was eventually informed that I might have to wait up to 2 months for a collection as I live in Wales (near Cardiff, not exactly off the beaten track), as they didn't come to my area often and wouldn't use a courier. This was a surprise as it was delivered by DHL. Customer service was utterly appalling and entirely unprofessional. The owner James left me a voice message (not the phone call I requested) and suggested I just put it on the wall because it would look great, he said they didn't do the bevelled mirror anymore but hadn't got round to changing the details, other than that he could offer me a discount because it was warped and not what I ordered, he emphasised what a "GREAT" deal I was getting.....I think not. Honestly, this company should be selling second hand cars, the worst consumer experience I've had in years. I couldn't have a massive mirror waiting in my hallway for months as I have grandchildren running around and by this point I was worrying that they would cut communication and I would be left paying full price so I was left with little options than to take the discount offered. Trading standards would have a field day with this little company, they are still showing photos of the bevelled mirror now. I certainly wouldn't use them again, it's a lottery as to what you'll get. Buyer beware.

Edit: James, the owner of the company, contacted me again after reading this review. He stated that he was unhappy that I had had such a bad experience with his company and he wanted to make amends. He felt that my review would be off-putting to readers of it and he wanted to make things right. I told him that I wouldn't remove the review but I would be happy to edit it, if given reason to. He then issued me with another partial refund of £100.

Mirror looks good delivery was good, was not happy with the quality of the hanging loops as the snapped and I had to replace them

Absolutely love my mirror, it’s beautiful and looks even better in real life. The service was great and communication throughout the process was excellent. Would definitely recommend!

We ordered a Brooklyn Black Curved Top Large Grid Mirror, which is absolutely stunning.

Order took a little while to be delivered, but Simply Home were great, they kept us updated with the order progress and responded promptly on any queries even out side of the 9-5.

Mirror looks stunning, great quality and very sturdy.

Delivery driver was great, phoned up and checked in before delivery, brought the item in and made sure we’re happy with everything before leaving.

We’re very happy with the purchase and service, so likely will be returning customer

We received a beautiful mirror from Simplyhome. There were two minor defects, which were resolved to our satisfaction. The mirror itself is of high quality so we would definitely buy from Simplyhome again.

My husband finally got around to putting up my mirrors and I love them, great quality and very reasonably priced, the only suggestion I could give is that these are sent with a template to get them evenly spaced out fortunately my husband made on and they are just perfect

Lovely item and quality , was a delay in coming due to item being so popular but worth the wait

I ordered a 'Vintage Gold Ornate Floor Length Mirror' from ‘Simply Home Mirrors’ on the 4th July 2025 for £169.99. When I purchased this product, there was a significant delay in delivery and the item arrived smashed. After difficulties communicating with customer service, the owner of the company agreed to refund me the whole item cost including delivery. I was not satisfied with the service initially, however once I spoke with the owner directly he was apologetic and swiftly processed the refund.