Simply Home Mirrors Reviews 

225
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as stunning and beautiful, adding elegance to their homes. Reviewers consistently praise the high quality of the mirrors, noting their sturdiness and crystal clarity. Many people appreciate the helpful and polite delivery drivers, who often assist with placement and provide good communication and updates on orders. However, some customers experienced significant delivery delays, with items taking weeks or months, sometimes without clear prior notification. A few also received incorrect or damaged products, or items with defects. Some reviewers were not happy with refund issues or a lack of response to their queries.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising fast delivery... See more

Product

Reviewers highlight positive aspects of product quality, with many describing mirrors as stunning, gorgeous,... See more

Quality

People report positive experiences with quality, often describing products as stunning, solid, and of high... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

Staff

Customers had positive experiences with staff, particularly praising the politeness and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a Brooklyn Black Curved Top Large Grid Mirror, which is absolutely stunning. Order took a little while to be delivered, but Simply Home were great, they kept us updated with the o... See more

Rated 5 out of 5 stars

We received a beautiful mirror from Simplyhome. There were two minor defects, which were resolved to our satisfaction. The mirror itself is of high quality so we would definitely buy from Simplyhome a... See more

Rated 5 out of 5 stars

Absolutely in love with the mirror I’ve just received. It’s absolutely stunning and well worth the money. I’ve never seen such high quality compared to the mirrors in high street stores! 100% would re... See more

Company replied

Rated 5 out of 5 stars

Really good quality mirror. My wife wanted it as hadn’t seen this design anywhere else and it’s absolutely beautiful! James the delivery chap was awesome too and very helpful.

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Exclusive Affordable Furniture & Accessories For Your Home


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(225)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Mirror

Mirror looks good delivery was good, was not happy with the quality of the hanging loops as the snapped and I had to replace them

December 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Happy Customer

Absolutely love my mirror, it’s beautiful and looks even better in real life. The service was great and communication throughout the process was excellent. Would definitely recommend!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

We ordered a Brooklyn Black Curved Top…

We ordered a Brooklyn Black Curved Top Large Grid Mirror, which is absolutely stunning.

Order took a little while to be delivered, but Simply Home were great, they kept us updated with the order progress and responded promptly on any queries even out side of the 9-5.

Mirror looks stunning, great quality and very sturdy.

Delivery driver was great, phoned up and checked in before delivery, brought the item in and made sure we’re happy with everything before leaving.

We’re very happy with the purchase and service, so likely will be returning customer

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Mirror, good service

We received a beautiful mirror from Simplyhome. There were two minor defects, which were resolved to our satisfaction. The mirror itself is of high quality so we would definitely buy from Simplyhome again.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience well worth the wait

My husband finally got around to putting up my mirrors and I love them, great quality and very reasonably priced, the only suggestion I could give is that these are sent with a template to get them evenly spaced out fortunately my husband made on and they are just perfect

November 10, 2025
Unprompted review
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Rated 4 out of 5 stars

Refund Obtained

I ordered a 'Vintage Gold Ornate Floor Length Mirror' from ‘Simply Home Mirrors’ on the 4th July 2025 for £169.99. When I purchased this product, there was a significant delay in delivery and the item arrived smashed. After difficulties communicating with customer service, the owner of the company agreed to refund me the whole item cost including delivery. I was not satisfied with the service initially, however once I spoke with the owner directly he was apologetic and swiftly processed the refund.

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Mirror and Service!

I’m super happy with this purchase! The mirror is fantastic- great quality, heavy, and crystal clear. It really fills the room beautifully and adds a touch of elegance. Communication throughout was excellent, the price was very reasonable, and delivery was right on time. Couldn’t ask for a smoother experience. Highly recommend!

September 18, 2025
Unprompted review
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Reply from Simply Home Mirrors

Thanks so much for the amazing review and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Delighted

We ordered a mirror for our dining room and couldn’t be happier delivered within a few days and adds the finishing touch to our dining room.

September 19, 2025
Unprompted review
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Reply from Simply Home Mirrors

Thanks so much for the review and we hope to see you again soon, Simply Home Mirrors

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Rated 5 out of 5 stars

Happy customer

Great seller I received exactly what I order

September 2, 2025
Unprompted review
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Reply from Simply Home Mirrors

Thanks so much for the review and we hope to see you again soon, Simply Home Mirrors

Rated 5 out of 5 stars

Really good quality mirror

Really good quality mirror. My wife wanted it as hadn’t seen this design anywhere else and it’s absolutely beautiful! James the delivery chap was awesome too and very helpful.

September 17, 2025
Unprompted review
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Reply from Simply Home Mirrors

Thanks so much for the review and we hope to see you again soon, Simply Home Mirrors

Rated 5 out of 5 stars

Love Love Love

Just had some mirrors delivered. Delivery was seamless and the quality is outstanding. In love with them thank you

September 19, 2025
Unprompted review
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Reply from Simply Home Mirrors

Thanks so much for the review and we hope to see you again soon, Simply Home Mirrors

Rated 1 out of 5 stars

Goods were meant to be delivered 5-10…

Goods were meant to be delivered 5-10 days! Came 8 weeks later and the dressing table has a massive crack. Sent the video of how the good were handled. Normally they unbox the goods and check them ! This time round the courier left at the front door dragging the goods . I have asked for a full refund and have now been blocked off WhatsApp and ignored through emails . So disappointed as I have used them before and have been good . All I want is my money back . I would upload the video of the courier turning the box upside and dropping it ! Surprised the glass never cracked which I think it must of been damaged before the courier. No one wants to get back so now I have to go down consumer right act . I can’t seem to reply your response! Do not make as though it was a good will gesture ! I had to message you on all platforms and post the pictures you blocked me on every social media and I got proof and I do not want your discount! I have proof of how your courier handled goods and you have never ever sent me the photos of the back of the dressing table ! You only sent the front and side ! I asked you for photos of the back and you refused to send. And what a coincidence that this last courier never checked the goods ! Yet in your policy it clearly states goods have to be checked on day . They were dragged along the path and slammed ! Then left at the door. I have reached out to Klarna for help with this ! Take your dressing table I want all my money

August 18, 2025
Unprompted review
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Reply from Simply Home Mirrors

Hi Mae, thanks for the review. Just wanted to clarify you've been refunded 45% of the price you paid as a goodwill gesture. The item left us having been checked and photographed so can only have been damaged once removed from the pallet. Nevertheless we've very generously refunded you a large amount and the item is still perfectly useable as you know from our discussion. Many Thanks

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Rated 5 out of 5 stars

Absolutely in love with the mirror I’ve…

Absolutely in love with the mirror I’ve just received. It’s absolutely stunning and well worth the money. I’ve never seen such high quality compared to the mirrors in high street stores! 100% would recommend, thank you.

September 11, 2025
Unprompted review
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Reply from Simply Home Mirrors

Thanks so much for the review and we hope to see you again soon, Simply Home Mirrors

Rated 1 out of 5 stars

SIMPLY THE WORST

One star is too much. Do not get involved with this business, assuming it is actually a business.
Took money on June 5 for delivery in 10 to 14 days. Still waiting on any positive news regarding delivery or refund, which I have requested on a number of occasions. All communication via email and WhatsApp are totally inept, initiated by me.
Now in the hands of my credit card company.
Now resolved, after 12 weeks with no input from simply home. Do not be fooled by other reviews. They are SIMPLY THE WORST!

Order 5844. Surprised they couldn't find my order?

Order was not refunded. Had to get refund through my credit card provider.

July 28, 2025
Unprompted review
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Reply from Simply Home Mirrors

Pat, thanks so much for the review and we're very sorry you feel this way. We had a few stock level issues in the warehouse at the time and unfortunately your order couldn't be located however once this was realised the order was refunded and cancelled. Again sincere apologies for any inconvenience.

Rated 5 out of 5 stars

Mirror set

*UPDATED*
Purchased mirror set and there was some miscommunications regarding returns - however , had a conversation with James (owner) to resolve this and due to the time delays resolving this I was offered the option to keep the mirrors and have half the money refunded back as a gesture of good will - to which this was done immediately.
It was reassuring that even though there was miscommunication/ delays that this was resolved .
Thank you

June 24, 2025
Unprompted review
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Reply from Simply Home Mirrors

Judith, thanks so much for the review and we're very sorry for the miscommunication. We're so glad to have resolved this and hope to see you again soon.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish I was texted a discount code which was amazing! The mirror arrived in perfect condition had so many issues with mirrors arriving broken from elsewhere before. The delivery was prompt kept me updated all round excellent service would highly recommend

April 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Delivered with care…

Two wonderful gentlemen delivered my orderly promptly and with care..
I must admit it was a little delayed -but I was kept up to date as to reason and when I would received my order.
For this I have given you 5 stars!
Thanks for your professionalism!

March 29, 2025
Unprompted review
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Reply from Simply Home Mirrors

Thanks Donna for your kind words!

Rated 5 out of 5 stars

I ordered 3 large beautiful mirrors…

I ordered 3 large beautiful mirrors from Simply Home UK. Delivery was prompt by Jim and his colleague who were still going strong at the end of a long day (9pm) Communication was very good all round with updates on delivery times etc. I would happily recommend.

April 29, 2025
Unprompted review
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Reply from Simply Home Mirrors

Thanks very much for your 5* review.

Rated 5 out of 5 stars

Excellent service

Excellent service - mirror delivered with care - received regular updates on delivery provided too - many thanks

April 24, 2025
Unprompted review
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Reply from Simply Home Mirrors

Thanks Suzy for the very kind words!

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