Simply Home Mirrors Reviews 

226
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and stunning appearance of the products, often noting that they exceed expectations and are well worth the wait. The staff is frequently highlighted for their helpfulness and excellent communication, keeping customers updated on their orders and promptly addressing queries. However, some people were dissatisfied with the delivery service, experiencing long delays, incorrect items, or issues with how goods were handled. There were also instances where customers received products with defects or found the dimensions to be different from what was advertised.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising fast delivery... See more

Product

Reviewers highlight positive aspects of product quality, with many describing mirrors as stunning, gorgeous,... See more

Quality

People report positive experiences with quality, often describing products as stunning, solid, and of high... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

Staff

Customers had positive experiences with staff, particularly praising the politeness and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a Brooklyn Black Curved Top Large Grid Mirror, which is absolutely stunning. Order took a little while to be delivered, but Simply Home were great, they kept us updated with the o... See more

Rated 5 out of 5 stars

We received a beautiful mirror from Simplyhome. There were two minor defects, which were resolved to our satisfaction. The mirror itself is of high quality so we would definitely buy from Simplyhome a... See more

Rated 5 out of 5 stars

Absolutely in love with the mirror I’ve just received. It’s absolutely stunning and well worth the money. I’ve never seen such high quality compared to the mirrors in high street stores! 100% would re... See more

Company replied

Rated 5 out of 5 stars

Really good quality mirror. My wife wanted it as hadn’t seen this design anywhere else and it’s absolutely beautiful! James the delivery chap was awesome too and very helpful.

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Exclusive Affordable Furniture & Accessories For Your Home


Contact info

4.2

Great

TrustScore 4 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(226)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was nervous after making my order due…

I was nervous after making my order due to couple of the bad reviews on here, but I have received my beautiful fireplace! The original delivery date was changed to a further week so waited 2 weeks for delivery instead of 1 but not a problem it’s to be excepted with big deliveries. Delivery men were polite, bought it in and stayed to make sure it works. No complaints from me absolutely love it! Thank you simply home!

June 6, 2023
Unprompted review
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Rated 5 out of 5 stars

Amazing

I got a diamond crushed drawer from them few months ago & pulled one of the drawers out in a silly way which caused the runner to break. Contacted them to see if a new runner can be sent out & they sent it straight away, not just one but 2 for both sides. Amazing after sales care.

May 31, 2023
Unprompted review
Rated 1 out of 5 stars

Morden day internet thieves. Order never sent and no refund given.

I ordered a mirror from this company and was then contacted stating it was out of stock. I agreed to an alternative and we set a delivery date. The delivery was cancelled last minute by the company. They then gave me 5 additional dates when they assured me it would be delivered. The last date I was given was 27/5/23 where I was assured my senior management that my mirror will be with me that day and is worth the wait. On the day I heard nothing. I emailed the company and shortly afterwards received a call from someone claiming to be the delivery driver. They told me that the mirror is broken, they are very experienced in these types of damages and can hear that it is damaged so therefore there is no point delivering a faulty product. I have then emailed the company multiple times since (including the key word urgent) and have received no response. They have however found the time to update their Facebook page. As far as I’m concerned this is fraud. They accepted my money and appear to have had no intention to deliver my mirror. I have requested a full refund several times and have had no response. Avoid this company!

Update after the reply from Simply Home. At the time I posted this review I had not received a refund despite several requests for a refund. I then opened a case through my payment card and that is why I was refunded. I also at no point saw or received the item as you’ve stated so I have no idea if it was damaged as it was NEVER in my possession.

May 30, 2023
Unprompted review
Simply Home Mirrors logo

Reply from Simply Home Mirrors

Hi Liana, sorry we missed this one! We're not at all used to receiving 1* feedback and I believe this review must've been lost amongst all the other 5* reviews we're received from many happy customers. What I can say is we're deeply sorry that your experience wasn't the same as 99% of our highly valued customers. We'd been working with a supplier for these mirrors who turned out to be very unreliable. We've since stopped working with them. We then had the issues with the courier delivering the item and then when they did, damaging the item. Of course, when this happened, you where refunded straight away. I'd like to think given the explanation that you can see how we were let down by 3rd parties however you purchased the item from us, so we take full responsibility. Thanks for the review however you certainly where refunded for the faulty/damaged item received. We hope to see you again in the future where I can guarantee a much better experience.

Many Thanks,

Simply Home UK

Rated 5 out of 5 stars

Believe it or not I ordered around 6…

Believe it or not I ordered around 6 weeks ago and have not received my order as of yet due to my moving date being moved.

I can not thank Simply HomeUK enough!!! Their customer services and ability to remain so professional, yet understand has been truly amazing. I can’t wait to finally confirm a delivery date.

They have made a life long customer out of me. THANK YOU

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

Highly rate this company love my…

Highly rate this company love my sideboard looks stunning and classy ! And the delivery driver Alan & Imani were excellent nothing was too much trouble ! So helpful And courteous! Will definitely use this company again couldn’t fault them ! Wendy Lewis

May 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent service from Imani & Alan

Imani & Alan. Were great in communicating what time they would arrive with my delivery. Also took time to find my building which wasn’t easy as its a new build. They also explained how I should set up my item.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Simply fabulous service !

I’d give 10 stars if I could.. what exceptional and superb service from the delivery drivers Michael and Omar! They were so professional from the word go and nothing was too much trouble. They loaded the cabinet into the house, took it out the packaging to make sure there was no damage and even took the rubbish away for us! You don’t usually come across nice chaps like these two but they were a credit to your business!

The cabinet itself is absolutely beautiful and looks stunning in our living room leaving such a statement!

Thanks so much again guys!

Rosemary and Jim from Worksop x

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful bedroom furniture kept well…

Beautiful bedroom furniture kept well informed on my delivery and plenty of time for the delivery Craig and Mark were absolutely brilliant carried the both pieces upstairs for me unpacked them put the the way I wanted them took all the rubbish downstairs to thank you guys you were both amazing

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful furniture

Beautiful furniture, just as described, delivery on time as advised, and 2 of the best drivers, very polite, and took extra care thankyou simply homes

April 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Beautiful Bedroom Furniture

Good communication from this company regarding delivery of my bedroom furniture, I ordered two chest of drawers and a dressing table, all delivered on time and perfect! The furniture is delivered assembled, just had to put crystal handles on, glad to say Craig & Mark carried up this heavy load and put furniture where i wanted in my room, great guys! I am absolutley delighted with it all, thank you so much!

April 22, 2023
Unprompted review
Rated 5 out of 5 stars

At first i wasn't sure on the company…

At first i wasn't sure on the company as i never heard of it but after looking on their website i could see it was genuine but i was still nervous and worried about placing an order but the company reassured me it was genuine and i am so glad i placed my first order and i will be re ordering very soon

April 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Amazing service

This company is amazing they have the most awesome and spectacular items.
They are so understandable and very good communications
The workers are so polite and lovely and place your items where you want them to go
Definitely purchase from here again and others should to recommend to everyone

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Just simply superb!!!

Just simply superb! Was sceptical of ordering at first but i must say i need not of worried at all. Was informed from start to finish and updated on the actual delivery day of an approximate time for the delivery. The quality of my Mirrored dining table is great and the price was even better. Would highly recommend SimplyHomeUK to anyone wanting decent modern furniture for a good price. Delivery guy's were polite and professional! I would certainly order from SimplyHomeUK again for sure.

April 19, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent Customer Service

When looking at Simply Homes UK's website to decide which dressing table to choose I made the decision to go for the plain mirrored one although the white mirrored one looked beautiful too! From ordering, to delivery, they offer excellent customer service! I would order from this company again! It was delivered by two very helpful delivery guys and it came ready assembled! I am so happy with my beautiful dressing table! 🩷

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great product and delivery

Connor and Mason were really lovely and professional, called me about an hour before delivery to let me know what time they'd get to my house. Unpacked the item to make sure it wasn't damaged as well before they left. No complaints, thank you very much :)

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Haven’t unwrapped my delivery yet as…

Only just this minute been delivered so excited to unwrap it though but delivery was super fast and connor and the other delivery driver were so lovely professional polite and helpful thank you so much will defo buy again from you guys highly recommend

April 20, 2023
Unprompted review

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