Cheapest and because of the KPN network one of the more environmentally friendly options. I just think it's very outdated to only be able to choose between being Mr or Mrs.
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See what reviewers are saying
Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
Company replied
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
Company replied
Affordable prices, fast internet, eSIM available, what else can you ask for? Top !
Company replied
Company details
About Simyo
Written by the company
Simyo is al 36x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond februari 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 35 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I got rejected
I got rejected, for some reason it doesn't want to activate my account.
May 24, 2026
Unprompted review
Reply from Simyo
Hello Hadrian,
Thank you for your review. We’re sorry to hear you had trouble activating your account. That’s definitely not the experience we want to provide.
We would be happy to look into this with you. Could you please send us an email at webcare@simyo.nl with a reference to this review and your personal details?
Greetings,
Simyo Webcare
easy does it
easy does it with Simyo. Clear and transparant the procedure.
May 21, 2026
Unprompted review
Reply from Simyo
Hello Ricardo,
Thank you for your message. Nice to hear that you find our process clear and transparent. We always try to keep things simple and easy for our customers, so it’s wonderful to know that this is appreciated.
Greetings,
Simyo Webcare
Fast and working
Fast and working, no need wait long time change subscription
May 21, 2026
Unprompted review
Reply from Simyo
Hi,
Thank you for your review. Great to hear that your subscription change was processed quickly and smoothly. We always aim to make things as fast and easy as possible for our customers.
Enjoy your subscription and thank you for choosing Simyo!
Greetings,
Simyo Webcare
Very bad company with high abroad rates
Very bad if you travel. They charge the highest rates and customer service is a joke. I already changed to another provider after such frustrating situation.
March 14, 2026
Unprompted review
Reply from Simyo
Hello Esraa,
Thank you for your review. Sorry to hear that your experience has been so negative, especially while travelling. We understand that roaming costs and how international usage is charged can be frustrating when it does not meet your expectations.
We aim to communicate our rates as clearly as possible. In addition, when customers arrive in a foreign country, we always send an SMS with information about the applicable rates in that country.
If you have any further questions, you can send an e-mail to webcare@simyo.nl, mentioning this review and your personal details, and we will be happy to look into it for you.
Greetings,
Simyo Webcare
Very expensive outside bundle agreement
The customer service is okay. But prices outside bundle are outrageous!!
In April i used 1 GB outside the bundle and Simyo charged me 67 Euros!!
The bundle itself internet + calls is 5 times less (20 GB incliuded).
Also calls landline to other countries is very expensive!
So please be careful when using services outside the subscription agreement.
May 19, 2026
Unprompted review
Reply from Simyo
Hi Irena,
Thank you for your review. We understand your frustration about the high costs outside your bundle.
Internet usage outside your bundle, especially outside the EU, is indeed much more expensive and calls to foreign landlines can also add up quickly. In this case, it is important to keep an eye on the text messages. That is how we keep customers informed. You will receive a warning SMS at 80% and 100% usage of the bundle. A data cap is also available for the EU. Your internet then stops when your data bundle runs out.
You can find more about it here: https://www.simyo.nl/klantenservice/bundels/dataplafond
Regards,
Simyo Webcare
Simyo partnered -AMP?
Led by lazy management and employees who can't use their own laptops to process government legal documents and finalize a simple order. I wasted my time, money, and energy for nothing.
Not recommended!
May 19, 2026
Unprompted review
Reply from Simyo
Hi James,
Thank you for your review. I am sorry to hear that you are not satisfied with the service you received.
Orders at Simyo are placed via the Simyo website and can be rejected for various reasons.
If you would like, I would be happy to look into this with you to see exactly what went wrong and if I can help you with anything. Could you please send us an email to webcare@simyo.nl with a reference to this review and your personal details?
Kind regards,
Simyo Webcare
Outdated gender specification
Cheapest and because of the KPN network one of the more environmentally friendly options. I just think it's very outdated to only be able to choose between being Mr or Mrs.
May 19, 2026
Unprompted review
Reply from Simyo
Hello Luna,
Thank you for your review and for sharing your feedback. We’re happy to hear you appreciate our pricing and our network choice.
We understand your point regarding the gender specification options, and we agree that inclusivity is important. Thank you for this valuable feedback, we will take this internally and discuss it with the relevant team as we continue improving our services.
Greetings,
Simyo Webcare
Excellent customer support
Excellent customer support
Called for one urgent issue and was resolved quickly
May 18, 2026
Reply from Simyo
Hello Milind,
Thank you for your review. We're glad to hear your urgent issue was resolved quickly. Providing fast and excellent customer support is very important to us, we appreciate you!
Greetings,
Khadija
Total scumbags
Total scumbags. When you change to another provider, they disable the data limit, and during the final days of your subscription they also hide the amount of data you've used, just to make you go over the limit and pay more money. This should be illegal (and probably is).
Edit to reply to reply: Perhaps 'It shouldn't be the case that your data limit is automatically disabled when you request to switch to another provider or cancel your contract', but the reality in the app is that the limit is nowhere to be found anymore. And perhaps 'You should also be able to log in to Mijn Simyo until the very last moment you are with Simyo to view your usage', but again, reality is that usage is invisible on the last few days of the contract.
This is inexusable, highly unprofessional toxic ex-partner behavior.
May 18, 2026
Unprompted review
Reply from Simyo
Hi Peter,
Thanks for your review. I am sorry to hear that you are not satisfied with the service.
It shouldn't be the case that your data limit is automatically disabled when you request to switch to another provider or cancel your contract. You should also be able to log in to Mijn Simyo until the very last moment you are with Simyo to view your usage.
I would like to look into what might have gone wrong . Could you please send us an e-mail to webcare@simyo.nl with a reference to this review and your personal details?
Kind regards,
Simyo Webcare
The right connection that you need.
Affordable prices, fast internet, eSIM available, what else can you ask for? Top !
May 15, 2026
Unprompted review
Reply from Simyo
Hi Alin,
Thank you for the wonderful feedback! It’s great to know that our eSIM made getting connected so easy and affordable for you. If you ever need anything else, feel free to reach out.
Kind regards,
Simyo Webcare
I just by my first SIM Card trough the…
I just by my first SIM Card trough the web page, in English and it was really easy and specially CLEAR and CLEAN. I loved that!
May 13, 2026
Unprompted review
Reply from Simyo
Hello Damian,
Thank you for your wonderful review! 😊
Thank you for your review. We’re very happy to hear that ordering your first SIM card through our website was easy and clear. It’s great to know you appreciated the clean and user-friendly English experience. That’s exactly what we aim for.
Enjoy your Simyo SIM card and welcome to Simyo!
Greetings,
Simyo Webcare
Lycamobile sim network is really good ..
May 5, 2026
Unprompted review
Reply from Simyo
Hoi Anamaria,
Bedankt voor je review. Fijn om te horen dat je tevreden bent met Simyo!
Groetjes,
Simyo Webcare
Terrible service
Update: na contact met simyo blijkt dat je bij prepaid een ongevraagd negatief saldo kunt krijgen van 300+ euro!!! En als je vervolgs weer beltegoed aankoopt dan wordt dit zonder enige melding van je gestolen. Zit nu op libara. Veel beter.
Terrible service, I bought an esim for iphone, an internet bundle and call credits. The internet worked fine but after I bought a second bundle my phone could not connect to the internet anymore. And within no time my call credits were gone but I did not use the phone or e-sim internet because it did not work anymore. Then I loaded again 10 euro. Same problem, I tried it a third time same problem, within a few minutes call credits were gone and still no internet. I chat with this company but they dont care at all and they dont listen to your complaint. Only standard copy paste answers . Bye 30 euro. I have other provider now and all works fine. What an Terrible company is this. Its a shame.
April 28, 2026
Unprompted review
Reply from Simyo
Hi MI,
Thank you for your review. We’re really sorry to hear about your experience, this is certainly not the level of service we aim to provide.
From what you describe, it sounds like something went wrong after purchasing the second bundle, which then affected both your data connection and the usage of your call credits. We understand how frustrating it must be to see your balance disappear without being able to use the service properly.
Although you have now switched to another provider, we would still like to look into your case together with you to understand what exactly went wrong and what caused the issue. This will help us prevent similar situations in the future and possibly still offer an appropriate solution.
Could you please send us an email at webcare@simyo.nl, including a reference to this review and your personal details?
Greetings,
Simyo webcare
Terrible experience with this company
Terrible experience with this company. I recieved a fine of 125euro, on a regular monthly bill of 20 euro for a tiny amount of excess data usage. Other networks I’ve used in the past would simply turn data off after the limit is reached.
April 22, 2026
Unprompted review
Reply from Simyo
Hi John,
Thank you for your review. We’re sorry to hear that this situation has caused frustration. We understand that receiving a €125 charge on top of your regular monthly bill can come as an unpleasant surprise, especially when it relates to a relatively small amount of additional data usage. Different providers indeed handle data limits in different ways. Some automatically cap usage, while others allow continued access at out of bundle rates.
We want to point out that we offer a data cap option. On top of that we always send two warning messages: the first when 80% of your data bundle has been used, and the second when your bundle is fully consumed. In these messages, we advise you to turn off mobile data or purchase additional data to avoid extra charges. When purchasing a subscription through our website, it is possible to select a data cap in advance. This option can also be activated or adjusted on a monthly basis afterwards, helping to prevent any out-of-bundle charges.
We would like to look into the cause together with you and find a suitable solution. Could you please send us an email at webcare@simyo.nl, including a reference to this review and your personal details?
Greetings,
Simyo Webcare
I had a very poor experience with Simyo…
I had a very poor experience with Simyo regarding a phone order with subscription.
The order was rejected due to a supposed “address formatting issue,” which was not correct. Despite this, payment was taken immediately. After cancellation, I was repeatedly told by customer support that a refund had already been processed.
Weeks later, no refund has been received. My bank has confirmed that no refund transaction was ever initiated. When asked for proof of payment, only internal screenshots showing a “refunded” status were provided, which is not valid proof of an actual transaction.
Support responses have been unhelpful and inconsistent, and there has been no clear accountability or resolution.
At this point, the issue is not just the delay, but the lack of transparency and inability to provide verifiable evidence of a refund that was supposedly completed.
I cannot recommend this service based on this experience.
April 18, 2026
Unprompted review
Reply from Simyo
Hi Marko,
Thanks for your review. We’re so sorry to read that things have gone this way and that you have not yet received the refund you were expecting.
Our apologies that you experienced our support as unhelpful and inconsistent. That’s not the level of service we aim to provide. We understand how frustrating it is when there is no clear resolution. We’d like the opportunity to look into this properly and help you get this resolved.
To look into this further and help resolve the issue you can send an email to webcare@simyo.nl. Include your personal details and a reference to this Trustpilot review so we can quickly locate your case and review it properly.
Geetings,
Simyo Webcare
I choose Simyo because I want better…
I choose Simyo because I want better single where I live
But it's not that good!
April 8, 2026
The most fake company I have ever seen…
The most fake company I have ever seen in the Netherlands. They are not for services, they just operate how to steal people. That is why they don’t want to show their physical existence.
March 31, 2026
Unprompted review
Reply from Simyo
Hello Maiwand,
Thank you for your review. We are sorry to see that you had a bad experience with our service.
Can you send an e-mail to webcare@simyo.nl with your personal information and a reference from this review? Then we can have a better look on the situation and help you further.
Greetings,
Simyo Webcare
This company is incompetent
This company is incompetent. I have been trying to solve a simple problem (their SIM does not work) for over a year with no solution. All they do is keep asking me ro recharge even though my phone does not work. I have wasted tons of money and time with these clowns. Stay away.
March 24, 2026
Unprompted review
Reply from Simyo
Hi Tony,
Thank you for your review. We understand that this must be unpleasant for you and that you have been dealing with this issue for a long time. This is of course not the experience we want to provide, and we apologize for that.
We would like to look into this with you and find a suitable solution. Could you please send us an email at webcare@simyo.nl with a reference to this review and your personal details? This way, we can investigate further and assist you.
Greetings,
Simyo Webcare
Bill if 150€
Bill if 150€, not a single message or notification telling you you’re close to finishing your data. Scam.
March 25, 2026
Unprompted review
Reply from Simyo
Hi Oliwia,
Thank you for your review. We understand that this can be unpleasant and that unexpected charges are not ideal. We’re sorry to hear this happened.
To help prevent unexpected costs, we always send two warning text messages when you use your data bundle: one at 80% usage and one when your bundle is fully used. After that, the out-of-bundle rate of €0.15 per MB applies.
For extra security, you can set a dataplafond via Mijn Simyo. This helps you avoid high costs outside your bundle. You can find more information here: https://www.simyo.nl/klantenservice/bundels/dataplafond
Additionally, we recommend checking your phone settings to see if “smart network switching” or a similar feature is enabled. This can cause your device to automatically switch to mobile data when the WiFi connection is temporarily weak or unavailable.
We would like to look into this for you and work together on a suitable solution. Could you please send us an email at webcare@simyo.nl including a reference to this review and your personal details?
Greetings,
Simyo Webcare
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