Singapore Post 

Item dispatched from Singapore to New Zealand on 4th of December 2021 and still hasn't arrived in NZ up to this day 21/12/2021. Surely it won't arrive because of Christmas season so it may took 1month for it. Very disappointing and taking high price fee for shipments that will not arrive on promised date. If you are saying from your website that you are anticipating delays, then please adjust your prices as the original prices are not worth the same service anymore.

When I asked how long my mail takes to be delivered the staff told me it will arrive within 3 days. It has been 6 days and my mail is still not at its designated location!! SingPost what is going on??!!!!

Dear Singapore Post Directors and Management members, please check the following chat record of the customer support;
CAS-6053938-H5Z1C7
CAS-6020951-D6G2P3
CAS-5998944-J0F4R8

Tracking Number EI002465625NL
- My parcel was abandoned for more than 2 weeks at Singapore Post.
- After then they returned to the sender without consent.
- Customer support told me the reason was "missing delivery address on the parcel" but was a lie.
- The photo I got from the sender clearly shows my name and correct delivery address on the parcel.

[Timeline]
10-November-2021 Web page "Your item will be delivered within 3 working days"
25-November-2021 Customer support told me "Your item will be delivered within 3 working days", and I provided delivery address via chat. (After then it turned out the correct address was on the parcel already. Don't know why they asked me to provide delivery address.)
2-December-2021 Customer support told me "Your item has been returned to the sender"

DHL, UPS or ECMS are much much better. I have never encountered such trouble.

I ended up with ordering the same thing from Amazon.sg and arrived within 10 days. The delivery service was DHL.

-> 2022 January 25 confirmed refund from the shop

Customer service officer Masitho wrote on the email reply on 18/11/2021 that
Please see attached photo of the item prior to delivery where we find that the envelope was not wet.
When I received a call back from Masitho today on 24/11/2021 on the matter.
Mashitho claimed that according to their investigation,the registered post was not wet when the postman threw the registered post into my house.She wanted me to show proof that it was a raining when the postman arrived at my door step.  She even told me that the postman is a old and experience staff who are familiar with his routine work.
I was sad to see Singpost customer service officer Miss Masitho who is too good in creating story one after another.  Masitho has gone too far from the main issue and she is implying that Singpost hold no responsibility if it is a good day and the registered letter is not wet.

I use Singpost-Esaver through easyship.com on 26 Aug 2021 (SGD 3.73). I measured my box correctly, even put extra buffer both on the dimension and the weight. On 15 Oct 2021 they debited my card for additonal SGD 2.48 (66% more).
The actual dimension of my package was 1.09kg 31x40.5x7cm.
I declared 1.5kg 38.0x42.0x8.0cm. Total chargeable calculated by system was 2.554kg.
And SingPost charged me for 5.832kg without any proof at all. Just said that they use an audited machine and therefore cannot have mistake.
If you ship a lot, please double check your bill from time to time and beware of Singpost overcharging. Best, just change provider, they're not the cheapest anyway and not the fastest, too. I used them just to try out new service.
I have followed up this case from 4 Nov, with 4-5 times back and forth. They even confirmed my dimension, yet insisted that their charging is correct.
Take care.

At this point is it even useful to leave another negative review for SingPost? LOL! What a joke!

I have a Speedpost pickup scheduled for 9 am to 6 pm today. It's 8:33 pm now, never came, no call to tell me they will be late, or will come tomorrow. Nothing. I called 3 different hotlines, held for 30 minutes for the first, and about 10 minutes for the other 2. Seem to all route to the same Indian offshore call center.

I stayed at home the whole day for nothing. There's no way to cancel the pickup, or to do anything. Can't even talk to anyone. Tomorrow I'll go down to the post office, they better accept the parcel, I'm not going to sit around indefinitely hoping something happens. This isn't a cheap service. It's their expensive courier service. They have no decency to call and update when they can't make the pickup window.

SingPost is widely regarded as the worst company in Singapore. Just a scan through this page tells you why. Or go to any of their channels, pick any random post and look at the comment thread. Just filled with complaints. There's even a Facebook page called "SingPost sucks", for people to vent.

Wake up your idea. So many years of this crap, and no desire to fix it. Start by moving your support center home. Those jokers in another country have no way to take any meaningful action, always just passing info to and fro the Singapore office.

Not tired of the embarrassment?

If I can leave zero I will do so. I'm still waiting for the parcel which they claim they did 2 attempts, amazingly everyone at home no one hear any doorbell.

DON'T EVER USE SINGPOST -
Now I Would Rather Pay For The Delivery
Instead Of Using The Free Delivery
When Buying Online

It Is A TOTALLY USELESS SERVICE

All Parcels Delivered By SingPost
Get Lost Fotever.
I Lost 2 This Week
& A Few Recently.

I Have Had Enough
USELESS

Super slow ,sg ↣ jb need 12days😂😂😂feel like going to us then return to jb...wat the company planning , powerful country but the national pos service so lousy...

Updated...Waitting for 17 day

In the end ,the mail didnt send to the receiver house !

Them just push reason to country pos! Both side push and push only .!!

Still I find out location ,ask the receiver go collect! Them never send to the address!!

What the pos officer telling us, luckly got go collect parcel if not 5 more day them will return back to sender post office ...

What is the rubbish i heard ! Register Mail did not send to receiver address and willing return back the parcel !!!!!

Where is the service! What is the Post service!!! Super Funny service ,better dun use It. Might easy lose your parcel .

Usually, it is okay. But my package was recently found on the ROAD near my house. It was destroyed and probably run over by a car (as the box was crushed). This was an expensive item and the issue took 2-3 weeks to solve with them keep back and forthing through email. In the end the only conclusion they could give me was that they would send me a booklet of their stamps worth $9. My package was worth $100+.

Singapore is a first world country with a national postal system rivaling that from a "caveman era". Website ezy2ship is a joke.. Poorly made for declaring international shipping regulations. I pity those ecommerce sellers who have to endure hours of frustration and madness due to incompetence of a national postal service.

The worst post service on earth....its staff work with thousand of excuses...
Ovoid singpost in what ever manner...

awful, never told me where my package ended up and i was denied a refund, thanks guys

Probably the worst, inefficient and poor online post service in the world!!! My parcel from overseas landed Singapore one week ago and it takes two days to contact anyone from phone in Singpost to help. The waiting time to get any help from them makes you an idiot. Not sure if there is anyone running Singpost!!! Horrible!!! Gosh come on Singpost don't embarrass our great country Singapore!!!

SO BAD SERVICE. My package had been there for two weeks, it didn't move at all. Ask for help, nobody answered. I do not recommend anyone to use their service.

I lost so many normal mails and had so many mail delays that I developed a phobia whenever I shop online so i have to resort to using Singpost. The worst of all is that i dont know where to complain to, i understand if its just one mail lost once in awhile; but its so horrible that i already lost 2 mails within 2 months.... what should i do? Should I waste my time to call them? I already wasted so much time waiting for my parcel, I'm someone who dont complain much about singapore, but this i really cannot stand anymore. I am so so so afraid of singpost now, have never been so disappointed

Postman didn't bother to knock or call to inform delivery. They just left and leave a note at the doorside.

This always happens.
1. Receive a failed delivery notice from the sender
2. Referred to singpost tracking
3. Says failed delivery, left slip under door (never happens

Really horrendous service quality. They should be fined millions. CEO should be sacked and replaced.

Very horrible experience with this number 1605
Customer service officer says it belongs to postal service side.. Postal service side says belongs to speed post side.

I jus want to get my parcel!!
Atrocious

Worst courier service ever in a efficient country. Tried to do self collection yet not able to do so. I thought qexpess/janio was bad, this is far worst. At least qexpess/janio will call/drop a text upon arrival/fail delivery.. Singapore Post doesn't even do that. Pls improve ur customer service online and over the phone.