The AI reply from 'Dave' started very, very quickly and responses to questions I asked and responses I had made to his were fast, completely understandable and seemed to make complete sense. I h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tech team helped to get me up and running very quickly! Love the ease of use of the platform. Still working on on a few details with email config but overall very satisfied!
I wanted to make my own website and SITE123 helped me very much! It's a simple set-up that doesn't need someone to have a scholarship for coding. I've tried lots of 'website makers' but SITE123 stands... See more
I am experiencing exactly the same issues. No email address I provided has been sent a verification email. The Bots providing support are useless, there is no internal communication so they keep a... See more
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Company details
- Cloud Computing Service
- also in
- e-Commerce Solution Provider
- Software Company
- Software Vendor
- Web designer
- Web Hosting Company
Written by the company
Turn your ideas into a website with SITE123's AI Builder. Describe what you need, create with AI, and refine through chat or the visual editor. Generate content and images without coding, with hosting, SEO tools, and 24/7 live chat support.
Contact info
South Sepulveda Boulevard 8939, 90045, Los Angeles, United States
- info@site123.com
- site123.com
3.8
Great
9K reviews
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Replied to 98% of negative reviews
Typically replies within 2 weeks
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SITE123 used my credit card fraudulenty
SITE123 used my credit card credentials fraudulently and then had the audacity to offer a partial return. My domain and site were up for renewal, and SITE123 didn't have my new credit card information. I authorized a renewal of my domain only. SITE123 used the new credit card number to renew the old website. The unauthorized use of my credit card information had to be dealt with as a fraudulent use through the credit card company.
February 13, 2026
Unprompted review
Reply from SITE123
Hello,
Thank you for submitting a review.
Please note that the auto-renewal feature is designed to maintain your website's online presence. This process ensures the continuous operation of your website, making it accessible to current and future customers.
You can disable the auto-renewal feature at any time. If you decide to renew just one of your products, you will need to disable the auto-renewal option for the product you do not wish to renew. Since this is an automated process, renewal will be initiated for each product that has active auto-renewal.
If you have any questions or need assistance, please contact our team at billing@site123.com, and we will be happy to review your case.
Best regards,
SITE123 Team
+Good support -Bad Upgrade-information
Answer: Of course it must have been my mistake...
But I`ve lost my trust in site123 nethertheless. Unfortunate but thats how it stays.
+Good support
+Well made interface
-A little bit fiddely with the colorsettings
*Takes a little time getting to know all the different layouts prevented. They are quite good though.
- - Very bad was the intransparency on the UPGRADE counter. You really should tell people well vewable what happens, when their "free to use time" runs out.=> Either they pay or their Sites stay dismissed from the internet.
February 14, 2026
Reply from SITE123
Hello,
Thank you for submitting your review.
With our websites, you can use the FREE package for as long as you wish. Your website will remain online as long as you do not close it, and you can share the dedicated subdomain to allow users to access your site.
If you would like your website to have a dedicated, unique domain, you will need to upgrade to one of our premium packages, as the FREE package does not allow for a custom domain.
Not having a domain does not mean your website is offline; however, it may be harder to find, and search engines may not index it immediately or may take time to do so. The indexing process is entirely determined by different search engines and their protocols.
Should you need help with your website, our team would be happy to assist you, you can reachj out to them via chat and they will be able to guide you and advice on the required steps.
Best Regards
SITE123 Team
Starting a small business beware of company with their auto renew policy
Starting a small business, I signed up with site 123 initially it was easy and everything was fine. The downside is even though I knew it they have auto renew. I decided to get out of the business weeks before my date was up. I canceled all the renew on everything don’t domain the site everything went back a few days later double checked it then I find I was charged $16 and change even though it’s a small amount for the domain, I wrote to them tickets for customer service were generated. It took them quite a while to respond back and I can tell you the response back. I’ve never received such a strongly worded nasty email basically blaming it on me that I did not disable auto renew. Basically not in so many words, but basically saying tough and that I did not disable auto review. Beware of this company before signing up, giving your credit card and with the auto renew policy that they’re claiming goes weeks before the date to assure that the website and the domain stay up that they’re performing a courtesy so we don’t lose our domain and website well, you know what to the company . That’s nothing but deceiving practices with this auto renew.
February 6, 2026
Unprompted review
Reply from SITE123
Hello,
Thank you for submitting your review.
We apologize if our previous response made you feel blamed—that was not our intention.
We want to clarify that it is the account owner's responsibility to ensure that auto-renewal is disabled for any product they do not wish to renew. Auto-renewal is designed to maintain your website's operation and availability online. It also helps prevent your domain from being deleted due to expiration. These measures are in place to ensure that your business remains accessible without the worry of renewal lapses.
That said, we do consider each case carefully and offer as much assistance as possible in accordance with our terms of use.
If you have any further questions or concerns, please reach out to our team at billing@site123.com, and they will be happy to review your case.
Best Regards
SITE123 Team
after 9 years, never ever were satisfied
I use Site123 since 9 years now. I was never satisfied.... always bugs, problems, that are never solved. Always promisses, but no real action.
February 14, 2026
Unprompted review
Reply from SITE123
Hello,
We are sorry to hear that you had a negative experience with our platform. We strive to continuously improve our products and services. While we try to minimize issues as much as possible, it is important to note that, like any other software, we cannot guarantee that problems will not arise.
We do our best to resolve such issues quickly; however, each issue comes with its own complexities that can affect resolution time.
We would be happy to learn more about the problems you encountered and assist you in resolving them. Please contact our team at info@site123.com, and we will gladly look into your case and address your concerns.
Best Regards
SITE123 Team
They don't make any refunds
I bought a subscription for my small business e-shop and I cant put my bank accounts on the site o cant use iris payment and that's why i cancelled my subscription but no refund was given for the months that left approximately 1,5 year left. The customer service is horrible. I don't recommend for sure.
February 8, 2026
Unprompted review
Reply from SITE123
Hello,
Thank you for submitting your review.
According to our terms of use, you can request a refund within the first 14 days of your initial purchase; we do not offer refunds after this period.
Our platform supports specific payment gateways that can be used to facilitate payments on your website. While we strive to add more payment options, we cannot provide every single payment option available in the market.
Your request to use Iris has been submitted to our team as a feature request, but we cannot guarantee that any specific request will be implemented. Our platform is provided as is, and detailed information about the various payment options we offer can be found in our support center, allowing you to review these options before purchasing your package.
If you need further assistance, please contact our team via chat, and we will be happy to review your case and assist you.
Best regards,
SITE123 Team
Awful service
Awful service. Overcharged me. Horrible host. Recommend with or ionos
January 31, 2026
Unprompted review
Reply from SITE123
Hello,
Thank you for submitting your review.
Your renewal was for your registered domain. Please note that a domain and a website package are two separate products, and they are renewed independently. The renewal dates may differ based on when each service expires.
When products are renewed, each one typically issues a separate invoice, which may give the impression that you are being charged multiple times. However, you were only charged for the products you purchased, and this aligns with the respective product prices.
It's important to note that the prices for each product remained unchanged, and you were not overcharged for your renewal.
Additionally, please be aware that there may be a difference between the initial purchase price and the renewal price. If you received a promotional discount during your initial purchase, the renewal will be billed at the full price, as the renewal does not carry the discount.
Best Regards
SITE123 Team
The Real Truth
Well, the guys at Site123 are very helpful. They remain with the visitor/customer advising him tell the last query and question.
January 30, 2026
Fraudulently took money from my wife's…
Fraudulently took money from my wife's credit card Should be minus stars but that wasn't an option
Did not send a renewal invitation but just took money from her credit card under an unauthorised auto renewal. Also, kept her credit card details without her permission after taking a payment 3 years ago.
January 20, 2026
Unprompted review
Reply from SITE123
Thank you for taking the time to review our platform and services.
The auto-renewal system is a protective measure so that your website is not taken down unexpectedly unless you expressly set it not to renew.
Note that you can turn the auto-renewal off at any moment.
Know that you can reach out to our billing team for assistance with this matter. Please send an email to billing@site123.com, and our team will be happy to review your case and assist you
**Update:**
Please note that we do not save or hold credit card information. Your payment is processed through a secure payment gateway, and we only receive a reusable token. Beyond the last four digits, your card information is not accessible to us and is not stored within our system.
We would like to emphasize that as long as your auto-renewal is active, the system will attempt to keep the website online as requested. You can turn off auto-renewal at any time, and it is the responsibility of the website owner to do so if they do not wish to continue renewing the website.
We are here to assist you, but so far, we have not yet received the requested email from you. Please contact our team so we can review your case further.
Best Regards,
SITE123 Team
Honestly site123 is one of the best…
Honestly site123 is one of the best website builder platform out there. Every part of their services is top notch 👌 ease to use, fast setup and their amazing customer service teams. Personally site123 gave me hope, they are lifesaver.
January 18, 2026
Easy to use free website building service
I looked at a range of web services for creating a website and I decided Site 123 was my best option. I created a good looking website in a few hours, all free of charge. The basic level of service provided is fine for me, but if I wanted a more complicated website with bells and whistles the subscription packages seem good value. The online support was very helpful when I was setting the website up. I’ve had a lot of compliments about the professional look of the website, made possible by the templates provided by Site 123.
December 15, 2025
Unprompted review
I cancelled my website last year
I cancelled my website last year, but the auto renew button is automatically on so I was billed. It took me ages to get reimbursed and I cancelled my website.
But low and behold I've just been billed again.
A pack of thieves and I would avoid at all cost's
January 4, 2026
Unprompted review
Reply from SITE123
Hello,
Thank you for submitting your review.
Please note that auto-renewal is a feature that you can disable at any time. It is the account owner's responsibility to ensure that this feature is turned off if they do not wish to renew their website. If the feature is not disabled, the system will continue with the renewal to maintain your online presence and availability for both current and future clients, as well as to uphold your current search engine ranking.
If you need assistance, please contact our team at billing@site123.com, and they will be happy to help you.
Best regards,
The SITE123 Team
Big thanks to Mark for providing…
Big thanks to Mark for providing excellent service and great advice! He went above and beyond to help me and I really appreciate the time he took to ensure everything was just right. Highly recommend site123👍
January 2, 2026
You dont have a monthly plan
December 27, 2025
Reply from SITE123
Hello,
Thank you for submitting your review.
Our plans are available on an annual basis for the entire period. This structure allows you to operate your website without the worry of missed payments or unnecessary downtime, which can occur due to payment issues. Consistent website operation also positively impacts your overall search engine ranking, as it demonstrates reliability during the selected time period. Additionally, offering annual plans enables us to provide attractive and competitive pricing.
We invite you to reach out to our team again to inquire about any promotions that may be applicable to your initial purchase. Our team will be happy to explain our pricing structure further, discuss why we do not offer monthly plans, and help you find the best offer suited to your needs.
Best Regards
SITE123 Team
I had it easy building a pretty good…
I had it easy building a pretty good website but I wasn't able to build the back end where I can upload digital audits for my clients ....it's not interactive in that way .... otherwise I like almost everything else
December 27, 2025
Pedro from Site123 is a Scammer.
You may have noticed that Site123 is heavily advertised, which might lead you to believe it’s a trustworthy platform. However, that is not the case. I had a negative experience with a person named Pedro, who I think is involved with scammers on the site.
At first, Pedro appears personable and professional, but once he collects your payment, he hands you off to someone else, whom I found unhelpful and unprofessional. After that, Pedro shows little to no interest in your project. As of December 25, 2025, I still have an unfinished website with Pedro, despite my attempts to resolve the issue since July 7, 2025.
December 25, 2025
Unprompted review
Reply from SITE123
Subject: Personalized Support from SITE123
Hello,
Thank you for taking the time to submit a review.
My name is Thomas, and I am the Support Manager at SITE123. I would like to personally address your case and provide you with assistance.
Please reach out to me at info@site123.com. I will review your correspondence with our team and do everything I can to help.
Best regards,
Thomas
After Trustpilot and 123 asked for more details..still no reply?
28thDecember, update.
Since putting my original review on Truspilot I have been actively in contact with Thomas at 123. Thomas has been endlessly helpful. Even replying on Christmas day and next week will also help me with something else.
A first class response. Accolades to Thomas.
23rd December. Still.no reply from emailing them. Just a stock answer from Thomas. Is there a point to sending a futher email? Hmm? Might as well and let's see if Thomas sends a "stock" email again?
nitially very helpful in setting up my website. Now they don't answer any requests for help at all. Very disappointed.
Update 22nd Dec 2025: After contacting 123 again about my problem at the request of Trustpilot.... gues what? Still no reply from the 123 website? Hmmmm.
December 21, 2025
Unprompted review
Reply from SITE123
Hello,
Thank you for submitting your review.
My name is Thomas, and I am the support manager at SITE123.
I want to reassure you that we offer 24/7 support via chat and email. Our team is always available and happy to assist you with any questions or concerns.
I would like to help with your issue. Please reach out to me at info@site123.com. I will review your case and any conversations you’ve had with our support team, and I will do everything possible to assist you.
Update 23rd Dec 2025 -
Hello Eileen, This is Thomas- I offered my personal assistance and asked that you contact me at info@site123.com.
Since my offer, I have not received an email from you, and therefore, I could not look further into your case and assist you
Please contact me, and I will do all that I can to help.
update Dec 28th -
Hello Eileen.
Thank you for the kind words!
I was happy to speak to you and assist you, and I will gladly assist you further.
Best Regards,
Thomas
SITE123 Team
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