Sixstarcruises Reviews 

1,475
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 329 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often going above and beyond. The booking process is frequently described as smooth and efficient, with agents taking time to ensure satisfaction and provide detailed advice. People appreciate exceptional customer service, noting quick responses and personalized attention throughout their holiday planning. However, some customers noted inconsistencies with certain agents, experiencing unhelpful interactions or a lack of clear communication. Concerns included agents being perceived as unhelpful or lazy, and questions not always answered with expected confidence.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their helpfulness,... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers consistently praising the... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its professionalism, efficiency,... See more

Customer service

People report positive experiences with customer service, highlighting agents who are helpful, understanding,... See more

Holidays

Users describe positive interactions with holidays, often praising the thoroughness and expertise of agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been booking cruises through Six Star and the wonderful Rebecca Rimmer for a few years now, and have just booked a long one for next week sailing with Regent. Rebecca is absolutely fantastic.... See more

Rated 5 out of 5 stars

Have been using Cruise 118 to book my cruises over the past few years. MyTravel Concierge, Sian Halliwell is always friendly and extremely helpful. Recently we have been trying to organise an Itali... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Wright has, once again, ensured that our vacation cruise with RSSC was a success. She has been an outstanding advisor and agent who we have come to trust. Particular problems related to re... See more

Company replied

Rated 5 out of 5 stars

Have been in the trusty hands of Rebecca Rimmer for our first cruise, which she managed perfectly and was so patient throughout. Because of Rebecca, and the quality of the whole Sixstarcruise experien... See more

Company replied


4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,475)

311 reviews in the last 12 months

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Rated 5 out of 5 stars

Elizabeth has been consistently helpful…

Elizabeth has been consistently helpful and knowledgeable. She has been extremely patient guiding me through all the irritating form-filling that is the bane of modern life and she has done so with good-natured grace.

May 11, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you very much for taking the time to leave such a thoughtful and generous review.

We are delighted to hear that Elizabeth has been consistently helpful, knowledgeable, and patient, particularly when guiding you through the more time‑consuming aspects of the booking process. Her good‑natured approach and attention to detail are qualities we greatly value, and your kind words will certainly be shared with her as well‑deserved recognition.

Thank you for choosing Six Star Cruises. We truly appreciate your feedback and look forward to assisting you again in the future.

Kind regards,
Customer Relations

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Rated 5 out of 5 stars

Preferences Met.

Lisa, the booking agent quickly established our requirements and tailored the cruise offering to satisfy same.
Good experience in dealing with Six Star!

May 9, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for sharing your feedback.

We are delighted to hear that Lisa was able to quickly understand your requirements and tailor a cruise option that met your preferences. Providing a personalised and efficient service is something we truly value, and it is great to know you had such a positive experience with Six Star Cruises.

Thank you for choosing Six Star Cruises. We look forward to assisting you again in the future.

Kind regards,
Customer Relations

Rated 5 out of 5 stars

Rebecca is always helpful

Rebecca is always helpful, always prompt to sort out issues and unfailingly effective and efficient. SixStarCruises is fortunate to have her in its employ!

May 8, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for taking the time to share such wonderful feedback.

We are delighted to hear that Rebecca continues to provide such helpful, prompt, and efficient support. Her commitment to resolving issues quickly and effectively is exactly the standard of service we strive to offer, and comments like yours truly highlight the value she brings to Six Star Cruises. Your kind words will certainly be shared with her as well‑deserved recognition.

Thank you for your continued trust and for choosing Six Star Cruises. We very much look forward to assisting you again in the future.

Kind regards,
Customer Relations.

Rated 5 out of 5 stars

Lisa Paterson at Six Star Cruises is a superstar excellent travel concierge…

Lisa Paterson at Six Star Cruises has once again been an absolute legend in securing us a fantastic cruise and stay. Her attention to detail is outstanding with her exceptional customer service and care. Can wholeheartedly recommend her as highly qualified to meet and exceed expectations. Thanks Lisa 👏👏

May 8, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for taking the time to leave such a wonderful review.

We are delighted to hear that Lisa once again provided outstanding service and secured a fantastic cruise and stay for you. Her attention to detail, care, and commitment to delivering an exceptional experience are qualities we are very proud of, and your kind words will certainly be shared with her.

Thank you for your continued trust and recommendation, which is very much appreciated.

Kind regards,
Customer Relations

Rated 5 out of 5 stars

Erin provided us with excellent service…

Erin provided us with excellent service throughout the booking process and we had an excellent cruise on Azamara Quest.
It would be our intention to book future cruises with Six Star if possible.

April 16, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Alasdair

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

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Rated 5 out of 5 stars

First experience with sixstarcruises…

First experience with sixstarcruises and I would certainly use them again. Elizabeth was excellent, talked through our options, nothing was too much bother and explained everything thoroughly. She made sure our flights were at the best possible time and also talked through cabin options. This extra attention to detail is why we booked our cruise with sixstarcruises.

May 5, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Amaya

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Responsive, professional and “happy to help” vibe

Our agent, Rebecca, has been outstanding in her help and quick responses to our queries
If in future we want to plan a cruise, we will definitely reach out to her again

May 5, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for your fantastic 5‑star review!

We are delighted to hear that Rebecca provided outstanding support and responded so quickly to your queries. Offering attentive, knowledgeable, and prompt service is something we pride ourselves on, so it is wonderful to know Rebecca made such a positive impression.

We will be sure to pass on your kind words to her, and she will be thrilled to know you would reach out to her again when planning a future cruise. We very much look forward to assisting you whenever you are ready.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Thanks again to Rebecca. Ann Morgan

Thanks again to Rebecca Rimmer for her support. She is really a treasure. Her attention to detail, prompt replies and advice is always 5 star

May 1, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Ann

Thank you for your review,

We are very happy to hear how valued Rebecca's support has been and that her attention to detail, prompt replies and expert advice continue to impress. She really is a treasure, and your 5 star praise means a great deal .


Once again thank you kindly for your review it is very much appreciated.

Kind regards

Customer Relations

Rated 5 out of 5 stars

I’ve booked a few times with Six star…

I’ve booked a few times with Six star cruises and have always been impressed with the service especially Rebecca Rimmer who has looked after us on quite a few trips. Always helpful and professional.

May 2, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for taking the time to share your continued trust in Six Star Cruises.

We are delighted to hear that you have booked with us on several occasions and have consistently been impressed with the service provided, especially by Rebecca. Her helpfulness, professionalism, and dedication to looking after our guests are qualities we are incredibly proud of, and your kind comments will be shared with her as well‑deserved recognition.

Thank you again for choosing Six Star Cruises. We look forward to helping you plan many more memorable trips in the future.

Kind regards,
Customer Relations

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Rated 5 out of 5 stars

Amazing Service

The most amazing service from Elizabeth from start to finish. She has the patience of a saint and is so helpful, always responding quickly to any queries. We would definitely recommend Six Star and Elizabeth

May 2, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Guest
Thank you so much for your feedback,
We are very happy to hear that Elizabeth provided such amazing service from start to finish. Her patience, helpfulness and quick responses truly make a difference, and it’s wonderful to know she supported you so well throughout. Your recommendation of both Six Star and Elizabeth means a great deal to us, and we’ll be sure to pass on your kind words to her.
Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

Elizabeth is a joy to communicate with

Elizabeth is a joy to communicate with. Nothing is ever too much trouble and her experience in the travel industry is extremely helpful .
I would not hesitate to recommend six star on my long experience of having Elizabeth as our travel consultant .

May 2, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Guest
Thank you so much for your feedback,
We are very happy to hear that Elizabeth is such a joy to work with and that her experience and dedication make such a positive difference. Knowing that nothing is ever too much trouble for her and that she has supported you so well over the years truly reflects the level of service we strive to provide. Your recommendation of Six Star means a great deal to us, and we’ll be sure to pass on your kind words to Elizabeth.
Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

Rebecca is a star

Rebecca is a star. She is now my trusted travel agent.

May 1, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Guest
Thank you so much for your feedback,
We are very happy to hear that Rebecca has made such a positive impression and earned your trust, that really means a lot. We’ll be sure to pass on your kind words to her.
Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

Great help from Shirley

Shirley was very helpful, friendly and patient assisting with our initial enquiry, providing varied options and then our changing details as the booking progressed. We haven’t used Six Star before, but would certainly use them and Shirley again based on this experience.

April 25, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Jennifer

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

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Rated 5 out of 5 stars

Excellent service

Excellent service, proactive and knowledgeable. have been liaising with Erin for a number of years as she is at the top of her game. can't think of a reason to go anywhere else.

April 26, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Mike

Thank you for your 5 star review,
Six Star Cruses are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

I booked a Viking cruise with Shirley

I booked a Viking cruise with Shirley. The price I paid had been discounted a lot. Shirley was very helpful and managed to get me the cabin I wanted. I will definitely book with Shirley again. I give Shirley and Six stars 5 out of 5.

March 27, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Wendy

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Our third cruise holiday with Sixstarcruises.

We’ve booked our third cruise holiday with Sixstarcruises again and our wonderful sale concierge Sandie Collier was just as kind & helpful as always. What a wonderful asset for Sixstarcruises to have staff of such outstanding performance & quality. Bravo!!!

Albert

December 2, 2025
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for your fantastic 5‑star review and for choosing Six Star Cruises once again.

We are delighted to hear that Sandie continues to provide such kind, helpful, and outstanding service. We will be sure to pass on your wonderful comments to her, she truly is a valued asset to our team. We really appreciate your continued trust and look forward to assisting you with your next cruise.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Professional, friendly cruise consultants - Rebecca was great.

Rebecca, our cruise specialist, was extremely professional and helpful throughout the process of booking our first holiday through Sixstarcruises. She was friendly and helpful, offering suggestions and giving advice and recommendations.

April 4, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Sarah

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

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Rated 5 out of 5 stars

Cruises for single people in Australia and New Zealand.

Elizabeth was patient and thorough in finding out my requirements. For me, this was very much an exploratory enquiry as I want to visit my grandson whilst he is working in Australia in his gap year starting in early July. However at present he cannot commit to dates but intend to contact Elizabeth again when I feel in a position to make a booking.

April 11, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for your 5‑star review.

We are delighted to hear that Elizabeth provided such patient and thorough support during your enquiry. We completely understand that this was an exploratory discussion, and we are pleased she was able to take the time to understand your requirements.

We will be very happy to assist you again when you are ready to move forward, and we wish your grandson a wonderful experience in Australia.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Friendly, helpful and efficient

We were looking for a holiday with our favourite cruise line and noticed that Sixstar were offering the same holiday at a much better price. We contacted Sixstar and spoke to the lovely Elizabeth who managed to secure the cruise and room we had chosen. As the option for flights was also available we decided to take this up, but asked if we could upgrade. As it was a Sunday the cruise flight team were not available so she promised to call back first thing Monday with our options. This she did and I am glad to say it is all booked and confirmed. How can anyone complain at the ease of securing a holiday when all it involves is a chat and a credit card!! Many thanks

April 12, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Guest

Thank you for your review,

We are happy to hear that you found a great price with Six Star and that Elizabeth was able to secure exactly the cruise and room you were looking for. It’s especially lovely to read how well she kept you informed, even arranging to follow up promptly to discuss your flight upgrade options. We will be sure to pass your kind words on to Elizabeth.

Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

Sian was so helpful and efficient

Sian was so helpful and efficient

March 10, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for your 5‑star review.

We are delighted to hear that Sian provided such helpful and efficient service. We will be sure to pass on your kind comments to her.

We really appreciate you taking the time to share your experience.

Thank you once again!

Kind Regards
Customer Relations.

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