Rebecca provided us with exceptional service today and yesterday to secure 2 suites for the Rocky Mountaineer & onward cruise to Alaska. The perfect example of how to listen and develop solutions to... See more
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Review summary
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We booked our last cruise with Erin Madine at Six Star. Erin was fantastic. Knowledgeable, understanding, and just lovely to deal with. We booked quite late and could only get a lower deck but contac... See more
Company replied
Elizabeth has been our agent from the first time we booked a cruise through six star 3 years ago. Have just returned from another cruise & Elizabeth was incredibly helpful as always during the book... See more
Company replied
Rebecca sent me an email recently with details of some great Regent Seven Seas stay and cruise packages for early 2028. After many emails back and forth clarifying various aspects of the package we b... See more
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4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Lisa Paterson at Six Star Cruises is a superstar excellent travel concierge…
Lisa Paterson at Six Star Cruises has once again been an absolute legend in securing us a fantastic cruise and stay. Her attention to detail is outstanding with her exceptional customer service and care. Can wholeheartedly recommend her as highly qualified to meet and exceed expectations. Thanks Lisa 👏👏
May 8, 2026
Unprompted review
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Erin provided us with excellent service…
Erin provided us with excellent service throughout the booking process and we had an excellent cruise on Azamara Quest.
It would be our intention to book future cruises with Six Star if possible.
April 16, 2026
Unprompted review
Reply from Sixstarcruises
Dear Alasdair
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
First experience with sixstarcruises…
First experience with sixstarcruises and I would certainly use them again. Elizabeth was excellent, talked through our options, nothing was too much bother and explained everything thoroughly. She made sure our flights were at the best possible time and also talked through cabin options. This extra attention to detail is why we booked our cruise with sixstarcruises.
May 5, 2026
Unprompted review
Reply from Sixstarcruises
Dear Amaya
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Responsive, professional and “happy to help” vibe
Our agent, Rebecca, has been outstanding in her help and quick responses to our queries
If in future we want to plan a cruise, we will definitely reach out to her again
May 5, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your fantastic 5‑star review!
We are delighted to hear that Rebecca provided outstanding support and responded so quickly to your queries. Offering attentive, knowledgeable, and prompt service is something we pride ourselves on, so it is wonderful to know Rebecca made such a positive impression.
We will be sure to pass on your kind words to her, and she will be thrilled to know you would reach out to her again when planning a future cruise. We very much look forward to assisting you whenever you are ready.
Thank you once again.
Kind Regards
Customer Relations.
Thanks again to Rebecca. Ann Morgan
Thanks again to Rebecca Rimmer for her support. She is really a treasure. Her attention to detail, prompt replies and advice is always 5 star
May 1, 2026
Unprompted review
Reply from Sixstarcruises
Dear Ann
Thank you for your review,
We are very happy to hear how valued Rebecca's support has been and that her attention to detail, prompt replies and expert advice continue to impress. She really is a treasure, and your 5 star praise means a great deal .
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
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I’ve booked a few times with Six star…
I’ve booked a few times with Six star cruises and have always been impressed with the service especially Rebecca Rimmer who has looked after us on quite a few trips. Always helpful and professional.
May 2, 2026
Unprompted review
Amazing Service
The most amazing service from Elizabeth from start to finish. She has the patience of a saint and is so helpful, always responding quickly to any queries. We would definitely recommend Six Star and Elizabeth
May 2, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you so much for your feedback,
We are very happy to hear that Elizabeth provided such amazing service from start to finish. Her patience, helpfulness and quick responses truly make a difference, and it’s wonderful to know she supported you so well throughout. Your recommendation of both Six Star and Elizabeth means a great deal to us, and we’ll be sure to pass on your kind words to her.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Elizabeth is a joy to communicate with
Elizabeth is a joy to communicate with. Nothing is ever too much trouble and her experience in the travel industry is extremely helpful .
I would not hesitate to recommend six star on my long experience of having Elizabeth as our travel consultant .
May 2, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you so much for your feedback,
We are very happy to hear that Elizabeth is such a joy to work with and that her experience and dedication make such a positive difference. Knowing that nothing is ever too much trouble for her and that she has supported you so well over the years truly reflects the level of service we strive to provide. Your recommendation of Six Star means a great deal to us, and we’ll be sure to pass on your kind words to Elizabeth.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Reply from Sixstarcruises
Dear Guest
Thank you so much for your feedback,
We are very happy to hear that Rebecca has made such a positive impression and earned your trust, that really means a lot. We’ll be sure to pass on your kind words to her.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
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Great help from Shirley
Shirley was very helpful, friendly and patient assisting with our initial enquiry, providing varied options and then our changing details as the booking progressed. We haven’t used Six Star before, but would certainly use them and Shirley again based on this experience.
April 25, 2026
Unprompted review
Reply from Sixstarcruises
Dear Jennifer
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I have booked with six star on several…
I have booked with six star on several times and always got great service
Elizabeth helped with my booking today and was very efficient and pleasant 10 out of 10
Thank you
Mary
April 27, 2026
Unprompted review
Reply from Sixstarcruises
Dear Mary
Thank you for your continued loyalty to Six Star Cruises and for sharing your lovely feedback. We are very happy to hear that you consistently receive great service and that Elizabeth was efficient and pleasant when helping with your booking . We will be sure to pass on your kind comments, a 10 out of 10 is truly appreciated.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent service
Excellent service, proactive and knowledgeable. have been liaising with Erin for a number of years as she is at the top of her game. can't think of a reason to go anywhere else.
April 26, 2026
Unprompted review
Reply from Sixstarcruises
Dear Mike
Thank you for your 5 star review,
Six Star Cruses are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I booked a Viking cruise with Shirley
I booked a Viking cruise with Shirley. The price I paid had been discounted a lot. Shirley was very helpful and managed to get me the cabin I wanted. I will definitely book with Shirley again. I give Shirley and Six stars 5 out of 5.
March 27, 2026
Unprompted review
Reply from Sixstarcruises
Dear Wendy
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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Our third cruise holiday with Sixstarcruises.
We’ve booked our third cruise holiday with Sixstarcruises again and our wonderful sale concierge Sandie Collier was just as kind & helpful as always. What a wonderful asset for Sixstarcruises to have staff of such outstanding performance & quality. Bravo!!!
Albert
December 2, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your fantastic 5‑star review and for choosing Six Star Cruises once again.
We are delighted to hear that Sandie continues to provide such kind, helpful, and outstanding service. We will be sure to pass on your wonderful comments to her, she truly is a valued asset to our team. We really appreciate your continued trust and look forward to assisting you with your next cruise.
Thank you once again.
Kind Regards
Customer Relations.
Professional, friendly cruise consultants - Rebecca was great.
Rebecca, our cruise specialist, was extremely professional and helpful throughout the process of booking our first holiday through Sixstarcruises. She was friendly and helpful, offering suggestions and giving advice and recommendations.
April 4, 2026
Unprompted review
Reply from Sixstarcruises
Dear Sarah
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent service from Erin Madine in…
Excellent service from Erin Madine in booking a Seine river cruise she could not be more helpful in the booking process.
April 15, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
We would never book cruises through anyone else
We have a wonderful representative at Six Star Cruises called Rebecca Rimmer. She is absolutely lovely. Always attentive to our needs, always responsive and helpful, very kind, very professional. We would never book our cruises through anyone else but Six Star because of her.
April 15, 2026
Unprompted review
Reply from Sixstarcruises
Dear Sally-Ann
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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Cruises for single people in Australia and New Zealand.
Elizabeth was patient and thorough in finding out my requirements. For me, this was very much an exploratory enquiry as I want to visit my grandson whilst he is working in Australia in his gap year starting in early July. However at present he cannot commit to dates but intend to contact Elizabeth again when I feel in a position to make a booking.
April 11, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5‑star review.
We are delighted to hear that Elizabeth provided such patient and thorough support during your enquiry. We completely understand that this was an exploratory discussion, and we are pleased she was able to take the time to understand your requirements.
We will be very happy to assist you again when you are ready to move forward, and we wish your grandson a wonderful experience in Australia.
Thank you once again.
Kind Regards
Customer Relations.
Friendly, helpful and efficient
We were looking for a holiday with our favourite cruise line and noticed that Sixstar were offering the same holiday at a much better price. We contacted Sixstar and spoke to the lovely Elizabeth who managed to secure the cruise and room we had chosen. As the option for flights was also available we decided to take this up, but asked if we could upgrade. As it was a Sunday the cruise flight team were not available so she promised to call back first thing Monday with our options. This she did and I am glad to say it is all booked and confirmed. How can anyone complain at the ease of securing a holiday when all it involves is a chat and a credit card!! Many thanks
April 12, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are happy to hear that you found a great price with Six Star and that Elizabeth was able to secure exactly the cruise and room you were looking for. It’s especially lovely to read how well she kept you informed, even arranging to follow up promptly to discuss your flight upgrade options. We will be sure to pass your kind words on to Elizabeth.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5‑star review.
We are delighted to hear that Sian provided such helpful and efficient service. We will be sure to pass on your kind comments to her.
We really appreciate you taking the time to share your experience.
Thank you once again!
Kind Regards
Customer Relations.
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