We have been booking cruises through Six Star and the wonderful Rebecca Rimmer for a few years now, and have just booked a long one for next week sailing with Regent. Rebecca is absolutely fantastic.... See more
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Review summary
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Have been using Cruise 118 to book my cruises over the past few years. MyTravel Concierge, Sian Halliwell is always friendly and extremely helpful. Recently we have been trying to organise an Itali... See more
Company replied
Elizabeth Wright has, once again, ensured that our vacation cruise with RSSC was a success. She has been an outstanding advisor and agent who we have come to trust. Particular problems related to re... See more
Company replied
Have been in the trusty hands of Rebecca Rimmer for our first cruise, which she managed perfectly and was so patient throughout. Because of Rebecca, and the quality of the whole Sixstarcruise experien... See more
Company replied
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A great experience
My experience with sixstarcruises has been great. Rebecca has not only dealt with my booking but has answered all my questions promptly and keeps me updated with offers I may be interested in.
June 8, 2026
Unprompted review
Reply from Sixstarcruises
Dear Lucy
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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6* cruises, very professional
Spoke with Rebecca, who responded to my request very promptly and professionally. she was knowledgeable and provided me with details very quickly.
All I have to do now is make a travel decision.
Thanks Rebecca.
June 5, 2026
Unprompted review
Reply from Sixstarcruises
Dear Michael
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Good value
Elizabeth is a pleasure to deal with. Personable, friendly and efficient. Prices are always good value compared to other cruise agents.
June 6, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest,
Thank you so much for taking the time to leave a review, we really appreciate it!
We are absolutely delighted to hear your kind words for Elizabeth, she is a valued member of our team.
Your review will be shared with Elizabeth and her manager.
Thank you once again,
Kind Regards
Customer Relations
Excellent service from Erin
June 2, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest,
Thank you so much for taking the time to share your feedback, we really appreciate it!
We are absolutely delighted to hear that you received “excellent service” from Erin. She is a valued member of our team.
Your review will be passed onto Erin and her manager.
Thank you once again,
Kind Regards
Customer Relations
Cruise No. 72
Rebecca is most helpful and although it is only the second time we have used her services, she provides what we are wanting. We have booked in excess of over seventy cruises, but, now we have discovered Rebecca, we will not go anywhere else.
June 3, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5-star review.
We are delighted to hear how pleased you have been with the service Rebecca has provided. It is fantastic to know that even with your extensive cruising experience, she has been able to meet your expectations and make the booking process smooth and enjoyable.
Your kind words will mean a great deal to Rebecca, and we truly appreciate your loyalty and continued trust in us. We very much look forward to assisting you with many more cruises in the future.
Kind regards,
Customer Relations
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Never again
It’s taken several days mulling over whether I would write this review.
So.
Between 6 Star and Azamara I feel I have been fleeced
As usual I skimmed the review of both Companies and in both cases I should have heeded some of the ‘warning’ signs!
Did receive information and documentation from 6 Star, usually a day after Azamara. But several questions asked about the trip and my concerns were never answered in the confident manner I would expect of an experienced travel agency.
6 Star sold the Azamara Cruise as a 4 / 5 star experience, I booked just before Christmas ‘25. But in reality was no more than a 2 star and nothing special. In addition it cost circa twice as much as I normally budget ( see my review on trip advisor of the cruise ).
My expectation and impression were sadly not what I received.
Credit given for the standard and location of the hotel booked.
I can only assume my standards are much higher than others.
In conclusion, as per the title ‘ Never again ‘
FOLLOWING RESPONSE
Very prompt response.
Not sure I’m a ‘ Valued Customer ‘; this is the 1st time I’ve used 6 Star services.
Who are worldtravelholdings ?
Given the information I’ve imparted 6 Star could contact me and I’m surprised I was not ask to complete a survey on my return ( this has happened with every agency I’ve used in the past )
As you imply you are a conduit for Azamara, maybe you can answer all the questions from my TripAdvisor review - “ I could not fathom what I was paying extra for!! “ ( or what did I miss that was 4 / 5 star value?), etc.
Azamara has not responded to either direct or in direct contact.
January 1, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to share your feedback.
We are very sorry to read that your experience did not meet your expectations and that you feel disappointed with both the service received and the cruise itself.
We always aim to provide clear, timely communication and knowledgeable support throughout the booking process. It is therefore concerning to hear that you felt your questions were not answered with the level of confidence and detail you would expect. This is not the standard of service we strive to deliver, and your comments will be reviewed internally to help us improve.
We are also disappointed to learn that the Azamara cruise experience did not reflect the 4–5 star expectations presented at the time of booking. We work closely with our cruise partners and rely on their consistency in delivering the quality of experience our customers expect.
Your feedback is extremely valuable and will be shared with Azamara as part of our ongoing review process.
We do appreciate your positive comments regarding the hotel, and we are pleased that this element of your trip met your expectations.
We understand how important holidays are, both financially and personally, and we regret that this experience has left you feeling let down.
We would very much welcome the opportunity to investigate your concerns further and discuss this with you directly. Please do contact our Customer Relations team at:
customer.relations@worldtravelholdings.co.uk
Thank you again for your feedback.
Kind regards,
Customer Relations
Thank you for taking the time to update your review and for your further comments.
To clarify, World Travel Holdings is a global travel organisation and parent company, of which Cruise118, Six Star Cruises, and River Voyages are part. Our Customer Relations team supports all three brands and assists guests with any post-travel queries or concerns.
We are sorry to hear that your experience did not meet expectations and that you feel unclear about the value of your booking. We would genuinely welcome the opportunity to review this in more detail and ensure your concerns are fully addressed.
We would also like to explain that customer complaints and detailed feedback are handled directly with guests rather than via our review platform, as this allows us to fully investigate and respond to each case thoroughly and privately. We would not ask for guest details which would be required to locate your booking via this channel.
As such, we kindly ask that you email us directly with your booking reference along with full details of the issues you experienced onboard. This will enable us to complete a comprehensive review and liaise with Azamara where required.
You can contact us at customer.relations@worldtravelholdings.co.uk and a member of our team will take ownership of your case.
Kind Regards
Customer Relations
Just booked our holiday with Rebecca
Just booked our holiday with Rebecca , she gave us excellent service and a great deal
Will definitely book with her in future
May 29, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are happy to hear that Rebecca provided you with excellent service and secured you a great deal for your holiday. She’ll be thrilled to know she made such a positive impression.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Great customer service from Rebecca R
Great customer service from Rebecca R. She has been very helpful in every step and always keen to help - answered all my questions with a lot of patience. The quotes given from her were the best deal I could get after comparison, and were the most tailored made and detailed too.
May 28, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5-star review!
We are delighted to hear about your experience with Rebecca. She will be thrilled to know that her support, attention to detail, and dedication made such a positive impression. Providing tailored quotes and guiding our customers every step of the way is exactly what we strive for, so it’s fantastic to see this reflected in your feedback.
We really appreciate you taking the time to share your experience, and we hope you have an amazing trip when the time comes!
Kind regards,
Customer Relations
Rebecca dealt with my enquiry…
Rebecca dealt with my enquiry professionally and whilst unable to match the price I had been quoted, did not give up trying. She came back with a revised price which whilst better than originally quoted was still above the competition.
Well done
May 27, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are pleased to hear that Rebecca handled your enquiry in a professional manner and remained committed to assisting you throughout. While we regret that we were unable to fully match the alternative price, it is encouraging to know that her efforts to secure a more competitive option were appreciated.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
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Always excellent service
Have booked a number of cruises through Sixstarcruises. Always a great experience! Erin is very knowledgable and has always provided excellent service when responding to any queries I may have had. Highly recommended.
May 27, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your continued support and for taking the time to share such a fantastic review.
We are absolutely delighted to hear that you have consistently had great experiences booking with Six Star Cruises and that Erin has provided you with knowledgeable and attentive service. We will be sure to pass on your kind words to her .
We truly appreciate your recommendation and look forward to helping you plan many more memorable cruises in the future.
Kind Regards,
Customer Relations
We booked a 20 day cruise which Six…
We booked a 20 day cruise which Six Stars were cheaper than any other quote. We get sent offers which are competively priced and Im sure we will book with Six stars in the future
March 11, 2026
Unprompted review
Reply from Sixstarcruises
Dear Jeffrey
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Repeat customer
Just booked our third cruise through Six Stars. Rebecca has been so helpful to us. Our experience so far has shown us just how thorough she has been on all the arrangements, including the hotels and transfers before and after each cruise, and any last minute changes while en route. Happy to have her look after us once more.
May 25, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your continued loyalty and for taking the time to share your wonderful feedback.
We are delighted to hear that you have chosen to book your third cruise with Six Star Cruises and that Rebecca has once again provided such a high level of service. It is fantastic to know that her thorough approach, from arranging hotels and transfers to assisting with any last-minute changes, has helped make your experience smooth and enjoyable.
We will be sure to pass on your kind comments to Rebecca.
We greatly appreciate your trust in us and look forward to assisting you with many more memorable journeys.
Kind Regards
Customer Relations
Rebecca was very helpful and efficient…
Rebecca was very helpful and efficient in getting us the best deal for our trip in 2028
May 20, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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This is to be a special holiday to…
This is to be a special holiday to celebrate my daughters 50th birthday so I wanted it to go smoothly. I rang a few cruise providers and Rebecca really put me at ease with her knowledge, understanding and helpful advice. I rang twice with queries and each time she didn’t rush the answers and explained everything thoroughly. We don’t travel for a few months so fingers crossed everything goes according to plan! But I do feel confident it will. I will review again on my return!
May 21, 2026
Unprompted review
Reply from Sixstarcruises
Dear Mr Craig,
Thank you very much for taking the time to leave a review.
We are delighted to hear that you had such a positive experience when booking your cruise with Rebecca. It is wonderful to know that her knowledge, understanding, and helpful advice put you at ease.
We will ensure your kind comments are shared with Rebecca and her manager.
We truly appreciate your support and hope you have a fantastic time on your upcoming cruise. If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind Regards
Customer Relations
Very helpful call and confirmation from…
Very helpful call and confirmation from Rebecca Rimmer I received full details of the cruise and helpful suggestions
May 21, 2026
Unprompted review
Reply from Sixstarcruises
Dear David
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Rebecca always help with any question
Rebecca must be one of the most consistent and 1st class assets of this company.
She always answers any questions we have very quickly no matter what we ask.
May 18, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear how highly you value Rebecca’s support. Her consistency, responsiveness, and commitment to answering every question thoroughly are exactly what we strive for, and it’s wonderful to know she continues to make such a positive difference to your experience.
We will be sure to pass on your kind words,
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
This will be our 5th cruise with RSSC
This will be our 5th cruise with RSSC. It is the first time that we have booked with 6Star Cruises. It was an excellent decision. Ms Mallon was our contact and in every way she was exceptional. I have no hesitation in recommending the Company and fully intend to use their services in future.
March 10, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you very much for taking the time to leave us such a fantastic 5-star review.
We are delighted to hear that choosing Six Star Cruises for your booking with RSSC was an excellent decision. Your kind words about Ms Mallon are truly appreciated, she will be thrilled to know her exceptional service made such a positive impression.
Thank you for your recommendation and for placing your trust in us. We very much look forward to assisting you with your future cruise plans.
Kind Regards
Customer Relations
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Review
I have now dealt with your representative Erin on several occasions and found her to be extremely polite & professional & efficient.
April 18, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear such positive feedback and especially pleased to know that Erin has consistently provided you with polite, professional, and efficient service. We will be sure to pass on your kind comments to her.
Thank you again for choosing Six Star Cruises. We look forward to assisting you again in the future.
Kind regards,
Customer Relations
I have booked a lot of cruises with…
I have booked a lot of cruises with lots of different companies but in the last few years have been so pleased with six star I will not go anywhere else and Elizabeth Wright is amazing she is the best agent I have dealt with well done Elizabeth thank you for your service
Mary
May 13, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful 5-star review.
We are delighted to hear how pleased you are with your experiences booking with Six Star Cruises, and it is especially lovely to read your kind comments about Elizabeth Wright. We will be sure to pass on your praise to her, she will be thrilled to know her service made such a positive impression.
Thank you again for your continued loyalty. We truly appreciate your support and look forward to assisting with many more cruises in the future.
Kind regards
Customer Relations.
Rebecca Rimmer found us our ideal…
Rebecca Rimmer found us our ideal cruise Sge packaged it with care and thoughtfulness.
Would definitely recommend Six Star Cruises. Rebecca helped us with every detail.
Can't wait to sail.
Thankyou
J & T Holt.
May 13, 2026
Unprompted review
Reply from Sixstarcruises
Dear Mr and Mrs Holt
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently and for the recommendation.
We will be happy to share this with Rebecca and her manager.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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