Sixstarcruises Reviews 

1,475
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 329 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and professional, often going above and beyond. The booking process is frequently described as smooth and efficient, with agents taking time to ensure satisfaction and provide detailed advice. People appreciate exceptional customer service, noting quick responses and personalized attention throughout their holiday planning. However, some customers noted inconsistencies with certain agents, experiencing unhelpful interactions or a lack of clear communication. Concerns included agents being perceived as unhelpful or lazy, and questions not always answered with expected confidence.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their helpfulness,... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers consistently praising the... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its professionalism, efficiency,... See more

Customer service

People report positive experiences with customer service, highlighting agents who are helpful, understanding,... See more

Holidays

Users describe positive interactions with holidays, often praising the thoroughness and expertise of agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been booking cruises through Six Star and the wonderful Rebecca Rimmer for a few years now, and have just booked a long one for next week sailing with Regent. Rebecca is absolutely fantastic.... See more

Rated 5 out of 5 stars

Have been using Cruise 118 to book my cruises over the past few years. MyTravel Concierge, Sian Halliwell is always friendly and extremely helpful. Recently we have been trying to organise an Itali... See more

Company replied

Rated 5 out of 5 stars

Elizabeth Wright has, once again, ensured that our vacation cruise with RSSC was a success. She has been an outstanding advisor and agent who we have come to trust. Particular problems related to re... See more

Company replied

Rated 5 out of 5 stars

Have been in the trusty hands of Rebecca Rimmer for our first cruise, which she managed perfectly and was so patient throughout. Because of Rebecca, and the quality of the whole Sixstarcruise experien... See more

Company replied


4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,475)

311 reviews in the last 12 months

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Rated 5 out of 5 stars

June 2027 Cruise

We have just booked our cruise with Claire Haslehurst. She was amazing and so patient with me when I couldn't always give her an answer straight away. We got there in the end and I'm very grateful for all her help and knowledge. Can't wait to go now. Thank you Claire I would not hesitate to recommend you to friends and family.

February 8, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Guest

Thank you for your review,

We are very happy to hear that Claire was amazing throughout your booking and that her patience, knowledge and support helped make everything come together smoothly. It’s lovely to know you felt so well looked after, even when you needed a little extra time to decide.
We really appreciate your kind words and your recommendation to friends and family.

Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

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Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish

February 7, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Guest

Thank you for your review,

We are very happy to hear that everything felt excellent from start to finish.

Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

Luxury Cruise booking with an expert

Booking a luxury cruise can be an expensive business and it’s important to get the best advice from an experienced agent. We have found Erin Madine of Six Star Cruises to be an excellent choice of cruise expert and with her assistance have booked 3 Regent Seven Seas cruises for 2026 through Six Star. The cruise prices are highly competitive and the service is friendly and efficient.

February 4, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for your wonderful 5‑star review.

We are delighted to hear that you have had such positive experiences booking with Erin. She is a highly valued member of our team, and it is fantastic to know that her expertise, friendly approach, and attention to detail have helped you feel confident in planning your luxury cruises.

We truly appreciate your continued trust in Six Star Cruises and are thrilled to be supporting you with your upcoming Regent Seven Seas voyages for 2026.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Smooth sailing

Rebecca at Six Star Cruises ensured that our cruise arrangements were seamless from start to finish. A job well done.

November 30, 2025
Unprompted review
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Reply from Sixstarcruises

Dear Susan

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Nice to know the Agent is backed by a large organisation.

Sandy was very helpful and willing to negotiate.

February 2, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Mrs Ash

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sandy recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

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Rated 5 out of 5 stars

We booked our last cruise with Erin…

We booked our last cruise with Erin Madine at Six Star. Erin was fantastic. Knowledgeable, understanding, and just lovely to deal with. We booked quite late and could only get a lower deck but contacted us within days to offer us a cancelled cabin which was perfect. We wouldn’t hesitate to contact Erin again when we’re ready to book our next cruise.

November 10, 2025
Unprompted review
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Reply from Sixstarcruises

Dear Marilyn
Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Lisa Paterson was a great help

I had a fantastic experience booking my cruise with Lisa Paterson at 6 Star Cruises. She was extremely attentive, friendly, and made the whole process very straightforward and easy. The online chat system was excellent for initial discussions, and we then quickly moved to a phone call to finalise payment and complete the booking efficiently. Lisa was always quick to respond, explained everything clearly, and secured the best possible price. Her great personality made the experience genuinely enjoyable, and I felt well looked after from start to finish. I wouldn’t hesitate to book again and highly recommend her to anyone considering a cruise

January 28, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Jason

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Excellent service

Just booked our third cruise with Rebecca Rimmer at six star. Rebecca has been so patient and helpful looking at various options to make sure we got exactly what we wanted. I would highly recommend her

January 24, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for taking the time to leave this wonderful 5‑star review.

We are delighted to hear that this is your third booking with Rebecca. She will be thrilled to know her patience, guidance, and dedication helped you find the perfect cruise.

Thank you once again for your continued trust in Six Star Cruises. We hope you have an amazing time on your upcoming voyage, and we look forward to assisting you again in the future.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Rebecca is very helpful when looking…

Rebecca is very helpful when looking into a cruise for me. As I’m getting older I have more boxes to tick so appreciate Rebecca’s patience and understanding.

January 29, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Guest

Thank you for your review,

We are happy to hear that Rebecca has been so helpful in finding the right cruise for you. She takes great pride in offering patient, personalised support, and it’s wonderful to know her understanding approach makes such a difference.

Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

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Rated 5 out of 5 stars

Rebecca was extremely helpful on a 3…

Rebecca was extremely helpful on a 3 way conversation - she answered all our questions and has booked us on a fabulous cruise with Seabourn for 2027. She was patient and efficient.

January 28, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for leaving your fantastic 5‑star review.

We are delighted to hear how helpful Rebecca was during your three‑way conversation. She takes great pride in providing clear, patient and knowledgeable support, so she will be thrilled to know her assistance helped you feel confident and well‑informed throughout the booking process.

We are so pleased we could help you secure the perfect sailing.

Thank you once again for choosing Six Star Cruises. We truly appreciate your kind words and look forward to helping you again in the future.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Elizabeth has done an excellent job in…

Elizabeth has done an excellent job in booking myself and my wife on to 2 cruises. She seems to work 24 hours a day!
Good prices, excellent service and cheaper than going direct to the cruise companies.
Thoroughly recommended.
Tony

January 26, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Tony

Thank you for your review,

We are happy to hear that Elizabeth has done such an excellent job arranging both of your cruises. She is incredibly dedicated to her guests, and it’s wonderful to know her hard work, great prices, and exceptional service made such a difference to your experience. We truly appreciate your recommendation and look forward to helping you again in the future.

Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

Six star service from Laura W

Laura had a lovely professional manner and her knowledge of the cruises and flights was impressive. We felt that nothing was too much trouble, no question was too silly and that we were in very safe hands.

January 25, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for taking the time to share such a wonderful review.

We are delighted to hear that Laura’s professional manner and in‑depth knowledge made such a positive impression. Knowing that you felt supported, confident, and “in very safe hands” throughout the process is exactly the experience we strive to deliver.

We will indeed pass on your kind words to Laura, as feedback like this really means a lot to our team.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

Rebecca was excellent

Rebecca was excellent, she was very professional, knowledgeable, and friendly. Nothing was too much trouble for her, and she definitely went the extra mile to book the cruise we wanted.

January 24, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for your wonderful 5‑star review!

We are delighted to hear that Rebecca provided such excellent service and helped make booking your cruise such a positive experience. She will be thrilled to know her professionalism, knowledge, and dedication really made a difference.

We truly appreciate your kind feedback and look forward to assisting you again in the future.

Kind Regards
Customer Relations.

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Rated 5 out of 5 stars

I deal with Elizabeth Wright

I deal with Elizabeth Wright but all the staff are competent and helpful . All my dealing with the company over the years have been done with grace and assured knowledge

January 22, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Guest

Thank you for your review,

We are very happy to hear that Elizabeth has taken such great care of you and that you've consistently found all our staff to be competent, helpful and knowledgeable. It means a great deal to us to know your experiences over the years have been handled with grace and confidence.

Once again thank you kindly for your review it is very much appreciated.

Kind Regards

Customer Relations

Rated 5 out of 5 stars

I have been dealing with Sandie Collier…

I have been dealing with Sandie Collier for many years and found her knowledge,understanding, and customer care outstanding!

January 20, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for your fantastic 5‑star review.

We are delighted to hear that you’ve had such consistently positive experiences with Sandie over the years. Her knowledge, understanding and exceptional customer care are qualities we’re incredibly proud of, and it’s wonderful to know they’ve made such a lasting impression on your cruise‑planning journeys.

Your continued trust and loyalty mean a great deal to us.

Thank you once again.

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

We have just booked a cruise through Six Star Cruises

We have just booked a cruise through Six Star Cruises. Elizabeth Wright dealt with us and was extremely efficient, helpful and pleasant throughout the process, ensuring that all details were covered and questions answered. She made the whole process very straightforward.

January 17, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for your wonderful 5‑star review.

We are delighted to hear that your recent booking experience with Elizabeth was so positive. Her efficiency, helpfulness and friendly approach are qualities we value highly, and it’s fantastic to know she ensured every detail was clearly covered and all your questions were answered. We’re so pleased she made the whole process straightforward for you.

Thank you for choosing Six Star Cruises!

Kind Regards
Customer Relations.

Rated 5 out of 5 stars

A Very Professional Cruise Travel Site

We were invited to join a cruise by friends. On searching the internet, I came across Six Star cruises. They had so many cruises on offer and with their online search facility, it was easy to locate the cruise and get immediate pricing. As soon as we started the booking we were contacted by Katie Austin and she took on the full responsibility to explain the cruise, booking and procedures, and then remained fully committed to supporting us right up to the cruise day, organising all our transport, queries and matters regarding the cruise from dinner bookings, excursion, visa, upgrades, visas etc. We did not have to worry, we just contacted Kate, even when she was not available, she always got back within a short time. Our personal concierge.
This was our first experience with Six Star Cruises. We will certainly use them again. The cruise was exactly as she described and no other surprises. It was a lovely holiday.
Thank you Kate and Six Star Cruises.

January 5, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you for taking the time to share your wonderful 5‑star review!

We are delighted to hear that your first experience with Six Star Cruises was such a positive one.

It really is fantastic to know that our website made it easy for you to explore options and find the perfect cruise. We are especially pleased to hear how well Katie looked after you throughout the entire journey. Providing a truly personalised concierge service is something we’re very proud of, and Katie will be thrilled to know her support made such a difference—from organising travel and dining to helping with excursions, visas, upgrades and more.

Thank you again once again and thank you for choosing Six Star Cruises,

Kind regards,
Customer Relations Team

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Rated 5 out of 5 stars

Lisa was very friendly and efficient

Lisa was very friendly and efficient. She secured our forthcoming cruise at a excellent price and was a pleasure to work with.10 out of 10.Highly recommended to use re booking cruises.

January 19, 2026
Unprompted review
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Reply from Sixstarcruises

Dear John

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Elizabeth keeps me up to date with all…

Elizabeth keeps me up to date with all the special offers - even though we cant buy them all but its nice to dream !

January 18, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Fiona

Thank you for your 5 star review,

Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.

Once again thank you for your review it is very much appreciated.

Kind Regards
Customer Relations

Rated 5 out of 5 stars

Thank you Lisa Paterson

Just wanted to say a big thank you to Lisa Paterson from Six Star Cruises. She made our enquiry and booking a pleasurable experience and was very knowledgeable. I would definitely recommend her. She is also able to answer any queries as she is very experienced. Very efficient. 👍

January 13, 2026
Unprompted review
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Reply from Sixstarcruises

Dear Valued Guest,

Thank you so much for your fantastic 5-star review!

We are delighted to hear that Lisa Paterson made your enquiry and booking such a pleasurable experience. Your kind words about her knowledge, efficiency, and professionalism mean a lot, and we’re proud to have her on our team.

We truly appreciate your recommendation and look forward to assisting you with future cruises.

Thank you once again.

Customer Relations.

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