We have been booking cruises through Six Star and the wonderful Rebecca Rimmer for a few years now, and have just booked a long one for next week sailing with Regent. Rebecca is absolutely fantastic.... See more
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Have been using Cruise 118 to book my cruises over the past few years. MyTravel Concierge, Sian Halliwell is always friendly and extremely helpful. Recently we have been trying to organise an Itali... See more
Company replied
Elizabeth Wright has, once again, ensured that our vacation cruise with RSSC was a success. She has been an outstanding advisor and agent who we have come to trust. Particular problems related to re... See more
Company replied
Have been in the trusty hands of Rebecca Rimmer for our first cruise, which she managed perfectly and was so patient throughout. Because of Rebecca, and the quality of the whole Sixstarcruise experien... See more
Company replied
4.9
Excellent
1K reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
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Rebecca has gone to great lengths to…
Rebecca has gone to great lengths to find me the cruise we’re looking to go on!
A tricky task as 6travellers including 2 children! We are so pleased with her good grace and dedication! Would certainly recommend Six Star Cruises as excellent and Rebecca’s interpersonal skills are a credit to the Company
Thank you
January 12, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that Rebecca went to great lengths to find the perfect cruise for your group of six, including the children. It’s wonderful to know her dedication and good grace made the process smooth and enjoyable for you.
Your kind words about Rebecca’s interpersonal skills mean a lot to us, and we’ll be sure to share your feedback with her and the team. We truly appreciate your recommendation and look forward to helping you plan more unforgettable journeys in the future!
Thank you once again.
Kind Regards
Customer Relations.
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Rebecca has been so helpful
Rebecca has been so helpful, always asking questions f we have any questions, not at all pushing us to book, just ensuring us we had all the information we needed, definitely experienced in her job 😊
January 12, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your 5-star review!
We are thrilled to hear that Rebecca provided such helpful and attentive service, ensuring you had all the information you needed without any pressure. Her experience and dedication truly make a difference, and we’re delighted this came through in your booking journey.
Thank you once again.
Kind Regards
Customer Relations.
Rebecca Rimmermade booking with Cunard…
Rebecca Rimmermade booking with Cunard easy
December 28, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5-star review!
We are delighted to hear that Rebecca made your Cunard booking experience easy and enjoyable. Providing exceptional service is what we strive for, and your feedback means a lot to us.
Thank you once again.
Kind Regards
Customer Relations.
Brilliant
Rebecca Rimmer was absolutely brilliant sorted any problems we had on our Xmas cruise and she has been brilliant on booking our Asia one an asset to your business
January 12, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear how brilliantly Rebecca supported you throughout your Christmas cruise and now with your upcoming Asia adventure. She truly is an asset to our team, and your kind words mean a great deal.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Elizabeth Wright - a sixstar star!
Sixstar is a wonderful cruise company to deal with. They have such a huge choice of cruise lines and itineraries to choose from. The website is fantastic and easy to select & filter for what you are looking for. We are fairly new to cruising - started about 5 years ago and we now have the bug!
We just want to thank Elizabeth Wright on this occasion for her outstanding help with booking our last cruise that we had at the end of Nov 2025. She really is so knowledgeable, friendly, answers all questions immediately - even on her days off! We didn't expect that, but really appreciated all the work she put in to make sure our cruise was special and perfect for my husbands big birthday. If it wasn't for Elizabeth booking our dining option in the speciality restaurants ( twice ) we would have missed out as they do get booked up so quickly. We are so grateful and we cannot wait until we can book another - Elizabeth get ready, we hope to be in touch very soon :) Apologies for the late review, we had a lot of serious family illnesses when we returned.
January 11, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for taking the time to leave such a wonderful and detailed 5‑star review.
We are delighted to hear how much you enjoy cruising with Six Star Cruises and that you find our wide range of cruise lines, itineraries, and website features so helpful when planning your holidays.
It’s especially lovely to hear your kind words about Elizabeth. Her knowledge, friendliness and dedication, even responding to questions on her days off , truly reflect the exceptional service she strives to provide.
We are thrilled that her support helped make your husband’s special birthday cruise so memorable, and that securing those speciality dining reservations added something extra to your celebrations.
We completely understand that life can bring unexpected challenges, so please don’t worry at all about the timing of your review. We are grateful you took a moment to share your experience, especially during a difficult time for your family.
It is great to to hear the cruising bug has firmly taken hold, and Elizabeth will be ready and excited to assist you when you’re ready to plan your next adventure.
Thank you once again.
Kind Regards
Customer Relations.
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Rebecca
Rebecca, Sales Advisor, very helpful indeed.
Very patient as I am asking lots of questions regarding the booking we are looking to make. Can’t fault her service one bit.
January 8, 2026
Unprompted review
Reply from Sixstarcruises
Dear Mr Hepton
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Our travel consultant Elizabeth is a…
Our travel consultant Elizabeth is a really nice person to deal with
Always works very hard to put together the most suitable package
January 9, 2026
Unprompted review
Reply from Sixstarcruises
Dear John
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I am dealing with Rebecca Rimmer
I am dealing with Rebecca Rimmer, and as a first time cruiser, she is really assisting me well. Haven’t booked as yet, because I keep asking for more info, but I’m hopeful that we can get a great holiday if Rebecca has anything to do with it!! Thanks
January 8, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are delighted to hear that Rebecca has been so helpful in guiding you through your first cruise experience. It’s great that she’s providing all the information you need, and we’re confident she’ll help you plan an amazing holiday when you’re ready to book.
Kind Regards
Customer Relations
Elizabeth Wright could not have been…
Elizabeth Wright could not have been more helpful and I have been extremely impressed by her endless patience with my various requests. Nothing has been too much trouble and she is very professional in every way,
Jackie Edwards
January 5, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear that Elizabeth provided such exceptional support and demonstrated endless patience with your requests. Your kind words about her professionalism mean a lot, and we’ll be sure to share them with her.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
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Elizabeth was fantastic
Elizabeth was fantastic, answered all of our queries promptly and efficiently.
December 3, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to share your positive feedback.
We are delighted to learn that Elizabeth provided you with exceptional service and addressed your queries promptly and efficiently. Your recognition of her efforts is greatly appreciated, and we will ensure your comments are passed on to her.
Thank you once again.
Kind Regards
Customer Relations
Really impressed with Laura Wing our…
Really impressed with Laura Wing our travel consultant. She is so helpful and knowledgeable and nothing is too much trouble. She has helped us book a fabulous holiday providing great advice and expertise. Thank you Laura
December 29, 2025
Unprompted review
Reply from Sixstarcruises
Dear Catriona
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Laura recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I have just booked a cruise with Liz…
I have just booked a cruise with Liz Wright and was very pleased with the service given. Liz was very knowledgeable and helpful and the booking was completes with the minimum of fuss.
December 22, 2025
Unprompted review
Reply from Sixstarcruises
Dear Ian
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Liz recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Would just like to say happy Christmas…
Would just like to say happy Christmas to Six Star and especially Elizabeth Wright for helping me through the last 3 years' having been on several cruises with Elizabeths guidance, and with been a solo travel this brings more arrangements.So thanks again and I hope our relationship will continue. Steve
December 22, 2025
Unprompted review
Reply from Sixstarcruises
Dear Steve
Thank you for your review,
We truly appreciate your kind Christmas wishes and your continued trust in Six Star Cruises. It’s wonderful to hear how Elizabeth’s guidance has made your cruising experiences enjoyable over the past three years, especially as a solo traveller. We value the relationship we’ve built with you and look forward to helping you plan many more memorable journeys in the future.
Wishing you a very Merry Christmas and a fantastic year ahead.
Once again thank you kindly for your review it is very much appreciated.
Customer Relations
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Professional travel assistance
Every person in the Six Star team was positive and helpful, particularly helpful on clarifying the uncertainty regarding Azamara’s check-in procedures.
December 12, 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear that every member of our Six Star team provided positive and helpful service. It’s great to know we were able to clarify the uncertainty around Azamara’s check-in procedures for you. Your kind words mean a lot to us, and we look forward to assisting you again with your future travel plans.
Once again thank you kindly for your review it is very much appreciated.
Customer Relations
We booked a cruise with Lisa Paterson
We booked a cruise with Lisa Paterson. No one could have been more helpful, professional and efficient than she. A cheery individual which made dealing with her so much more pleasant and reassuring. She is an asset and a credit to your company.
December 19, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your wonderful 5-star review!
We are delighted to hear that Lisa provided such helpful, professional, and efficient service. Your kind words about her cheerful approach mean a lot to us, and we’ll be sure to share your feedback with her and the team.
We truly appreciate you choosing Six Star Cruises and look forward to helping you plan your next unforgettable journey.
Thank you once again.
Kind Regards
Customer Relations.
Fabulous cruise & great customer service
Booked a fantastic cruise today with Lisa Paterson. Not only was she extremely knowledgeable and helpful, she was really friendly. Lisa researched our criteria and came back to us with various options, which we really appreciated. The service Lisa provided was excellent and we’ll certainly contact her the next time we are booking a cruise. She provided us with the cruise we wanted at the price we could afford. Brilliant !
December 18, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your fantastic 5-star review!
We are thrilled to hear that Lisa provided such knowledgeable, friendly, and helpful service while finding the perfect cruise for you. It’s wonderful to know she met your criteria and budget, and that you’re happy with the options provided.
We truly appreciate your kind words and look forward to assisting you again when you’re ready to book your next cruise.
Thank you once again.
Kind Regards
Customer Relations.
Booked a cruise with Six Star Cruises…
Booked a cruise with Six Star Cruises yesterday and spoke to Lisa Paterson who couldn’t have been more helpful, friendly and professional. So much so that my special requests ( flights from regional airport) were resolved immediately and I confirmed the cruise within one phone call, never done that before. Great work Lisa, looking forward to bombarding you with more queries soon !
December 8, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5-star review!
We are delighted to hear that Lisa made your booking experience smooth, friendly, and professional. It’s great to know your special requests were handled quickly and that you were able to confirm your cruise in just one call, that’s exactly the level of service we aim to provide.
We look forward to helping you with any future queries and making your next cruise just as seamless.
Thank you once again.
Kind Regards
Customer Relations.
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Don’t use Clare Haselhurst
Used Clare Haselhurst. Terrible customer service from her. Worst experience. I had to have major back surgery and was unable to go on the trip we had booked through her. She had zero interest in helping us navigate trying to cancel, never once had any empathy. Not once was there an “I’m sorry” or anything. Disappeared for about a week and miraculously reappeared once the deadline to get anything back passed. Use someone else.
Updated to respond to the response…
Ahhh, if only Clare had been as quick to respond then things might not have been so awful. She was slow to respond to any inquiries. In fact a friend that wanted to join our group on the trip messaged Clare to see about how to do that. Clare took days to respond then never followed up. My friend gave up after trying to contact her a couple more times. Another person in our group inquired as to how to alter an excursion. It was like pulling teeth to get her to help. She finally said that their request couldn’t be done. Once they were on the ship they were told it was very easy to do and that there was no issue. Clare comes across (to me at least) as lazy. I stand by my suggestion to not use her. The other 6 people in our group were very unimpressed with her as well.
October 21, 2025
Unprompted review
Reply from Sixstarcruises
Dear Rhonda
Thank you for sharing your experience. We are truly sorry to hear about the challenges you faced and understand how upsetting this must have been.
Claire did speak with your husband when he called to advise us of your medical needs and offered her sympathies regarding your situation. Due to time restraints, you were within the cruise line’s cancellation policy therefore a refund was not possible.
Claire’s advice under these circumstances was to contact your travel insurance provider, unfortunately, we understand you had not taken out travel insurance, which limited the options available. We strongly recommend purchasing travel insurance at the time of booking to protect against unexpected circumstances.
At Six Star Cruises we take all feedback seriously and hope that you recovering well.
Thank you for sharing your further comments. We would like to clarify that Claire is a valued member of our team and is certainly not lazy. She works hard to assist guests and provide the best possible service. While we understand that communication delays can occasionally occur, we are reviewing this to ensure improvements are made.
To provide context, a call was made on 1st October during which Claire expressed her understanding of the situation. When booking through a UK agent, Riviera advises that all guests should have travel insurance from the time of booking to protect against cancellations or unforeseen events. Unfortunately, at the time of making the booking a few weeks earlier, the cruise had already reached a stage where cancellation would result in a 100% loss.
If anyone else from your group would like to share their own experience, they are welcome to write a review as well. We take all feedback seriously and use it to improve our service for future guests.
Kind Regards
Customer Relations
Rebecca was excellent in dealing with…
Rebecca was excellent in dealing with our questions. Very proactive with no pressure to book We were deal with in such a professional way that we decided to transfer our on board booking to her. Will certainly look at using her for future bookings
December 3, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your feedback!
We are delighted to hear that Rebecca provided such proactive and professional service without any pressure. It’s great to know that her support made you feel confident enough to transfer your onboard booking.
We truly appreciate your trust and look forward to helping you plan many more memorable cruises in the future!
Thank you once again.
Kind Regards
Customer Relations
Elizabeth very helpful
Have dealt with Elizabeth on a number of times and she is always very helpful and always goes the second mile to help and oblige
December 3, 2025
Unprompted review
Reply from Sixstarcruises
Dear Ann
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
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