skinChemists Reviews 151

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Customers consistently praise the products, noting their effectiveness in improving skin appearance and texture, with many experiencing significant positive changes. The quality of the items is frequently highlighted, with people appreciating the luxurious feel and pleasant scents, and finding them to be great value. Reviewers also commend the fast and efficient delivery service, often mentioning that products arrive quickly and are well-packaged. However, some people were dissatisfied with their orders, experiencing issues such as products not being delivered, empty boxes, or a lack of response to their inquiries. A few other people also felt that some products caused adverse reactions like swelling, redness, or rough patches on their skin, and found the smell unpleasant.

What people talk about most

Product

Customers consistently note positive experiences with product, praising their effectiveness in moisturizing... See more

Quality

People report positive experiences with quality, noting that products absorb easily without allergic... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Users describe ambiguous interactions with order experiences, with some reviewers praising the ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product was delivered very quickly, in a day or so. I have used it now for less than s week and ot seems to be good one. Absorbs easily to my skin and no allergic reaction. I am happy so far

Rated 4 out of 5 stars

Skin Chemists products have been my favourites for many years. Do you want to look younger with brighter, more supple skin? Buy their products and you won't regret it.

Rated 4 out of 5 stars

The eye serum is nice. It looks like a clear gel, but becomes more watery when put on the skin. It’s ok, but I haven’t noticed a change in my fine lines yet, though it’s early days.

Rated 4 out of 5 stars

I love the skin research range. I use the serum and it’s very good and helps my dry aging skin. I always buy at a discounted price but the products I have tried have been good so far.

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Discover SkinChemists luxury skincare recommended for those looking for anything between gentle exfoliation or combatting fine lines & tough wrinkles. Home of the Youth Series, Wrinkle Killer, Bee Venom, Rose Quartz ranges.


Contact info

3.9

Great

TrustScore 4 out of 5

151 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

really BAD customer services

really BAD customer services . I won a prize from then 4th dec and still not received they ignore e-mails and messages . said parcel posted 14thdec and now say posted again tracked but could not give tracking number as not issued yet . I know all their parcels tracked as ive bought goods from them in the past , so my prize still not left warehouse 17 days later .

December 21, 2017
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

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