Sky Mobile 

Despite data roaming on my mobile has failed to have any connection whatsoever. No data cap, paying additional for roaming passport plus and have done ALL „you may find this useful“ instructions sent by the bot. Nevertheless- this is a brick that neither allows me to call or be called and also stopped navigation in the middle of a major city abroad. Only with WiFi can I do anything at all. Despite contacting sky for 3 days, zero support. But ongoing sales offers from „would you like a new phone“ to „how about sky TV“.
Well- how about providing an adequate service for the contract already in place 😠

Tried for weeks to return faulty mobile under warranty. No packaging sent after 5 calls saying its in the post. No representative able to put me through to complaints department as sky obviously don't value their customers and complaints department does not exist?? No emails answered. Surely I am not alone in my frustration at simply wanting to be able to contact a company and for them to actually provide a good service?

They used to be great however, the customer service has went downhill drastically since the call centres have been moved.

I was abroad with no working phone and the mobile help team were useless, more sense from talking to the wall. I then called once home to get a new sim sent out, still not here and it’s over 10 days. I called to get a PAC as I’ve no working sim and they didn’t even attempt to ask why I’m leaving.

No one knows what they’re doing, they don’t send you SIM cards when they say they will and put you on mute until you have to hang up and call back.

I’ve cancelled my TV and broadband and once all my sims can be moved away then I’ll never have anything from sky again unless some major changes happen.

Shocking service!

Just no signal. So unreliable.

Today I got a message the emergency service was turned off by Sky. Recently we have had no signal, hardly any signal,…over the last couple of years the service has been terrible. Last incidence was two weeks before they got it resolved . Do I really need to buy a burner?

Often you dont even know its out as we use our phones as phones. Coverage from home isnt covered by all the services so we are limited to choice.

Looking at the amount of one star reviews seems we are not alone . Were we not in such a poor reception area I would have left a long time ago.

Is the emergency service back on? You tell me, my husbands phone never even received this message.

Service is not fit for purpose.

I’ve had the worst customer service experience ever. I’ve been a customer for many years. Ordered a new phone on  30/6. Account locked and order cancelled the following day. 6 phone calls and 16 call handlers later, issue still not fixed. Tried to leave Sky today and buy phone from another provider but declined as Sky has now impacted my credit rating (excellent until this debacle). Simply the worst customer service ever. Told that the fraud team would contact me within 3-5 days to sort out. No contact. Customer service lines a joke. Can’t give me a complaints email address, transferred to multiple departments that can’t help, given non existent phone numbers, and cut off while on hold multiple times. Raging

Definitely minus 5 stars!! The frustration I feel at this pointless network is unreal and locked in a contract for 12 month!!!! So annoying. Forget using your phone abroad because it don’t work in the uk never mind in a foreign country. Save your ££ and go elsewhere! Absolutely diabolical! Worst network ever!

Ordered a new sim with sky when activated the sim it was full of WhatsApp chats that had been linked to the number from a previous owner. Keep getting txts to a previous owner. Phoned sky they are not concerned about the data breach just been told to block the numbers. Oh and I can cancel my sim order new one and they may not charge me! Absolutely disgusting!!!!

Sky's virtual assistant is not only incompetent it's quite deranged.

Trying to talk to it on the website just takes you round in circles. It's quite incapable of understanding even the simplest thing even after being asked to repeat oneself multiple times.

Asking to speak to a human results in being sent to completely useless FAQs which don't even get near to mentioning the issue you're trying resolve.

When you finally track down a phone number for Sky Customer Services (pretty well hidden but Google found it), the horror continues because the number is answered by the deranged virtual assistant.

After testing your mental wellness to almost breaking point the incompetent will eventually connect you with the (only?) human Sky employ who not only understands immediately and apologises they do something to sort the issue out.

The virtual assistant needs managing out the organisation with some urgency (the thing is perfectly unhinged) after which I'm pretty sure their star score would improve to five.

⭐☆☆☆☆
Unreliable Service and Utterly Dismissive Support

Sky Mobile has been a complete disappointment. For months, we’ve had repeated network outages, leaving us without the ability to make or receive calls. During the latest outage, we had to physically go to our GP surgery just to book an appointment, because the mobile signal was non-existent.

We raised a formal complaint over five months ago — no proper follow-up, no resolution, and no apology. The recent reply? A generic message telling us to restart the phone. That’s it. No explanation, no ownership, no compensation.

We’re paying full price for a service that fails regularly and a support team that couldn’t care less. If you value basic reliability and competent customer service, avoid Sky Mobile.

We’ve now escalated the matter formally and will be involving the Communications Ombudsman if it’s not resolved immediately.

USELESS if I could give no star I would. We had no data or mobile service for over 2 weeks in USA despite having ample data and removing spending cap. I sought help.. useless … their suggestion in online chat after saying remove sim and put it back again was … ‘can you give us a call to discuss’ !!!!! Unbelievable. When I returned home to complain I was told a manager would call back in 3 days …. This is Day 5 and nothing. DO NOT USE SKY MOBILE you are better having some coins and trying to find a call box.
WORST SERVICE EVER

Absolutely horrific company to deal with. Their customer care teams first language is not English which makes things bloody difficult to start with. They change the goalposts half way through your contract and do whatever they like. They took 500gb of data off me as they said it had expired ? ? When I took the phone contract out I was told that I did it need data as I could just use my piggybank data to power it. Then they strip that amount off. Absolute con artists and have NO MORALS OR SCRUPPLES. Please find a better company to deal with as these are just crap Charlatans. Avoid all all costs, you have been warned

I have just informed Sky that I am the victim of fraud and identity theft.
Literally 10 minutes ago they did a credit check on my credit score account which means the fake I.D somebody is using in my name has not been deleted by SKY.

Yesterday DPD delivered to me an iPhone 16 and a Sky mobile sim card. I did not order either of these items.
I called Sky and was told somebody using my name and D.O.B has opened an account and now I am having a complete nightmare trying to get Sky to deal with this in a professional manner.
One minute they tell me to wait for the fraud team to call me the next minute they put me through to the cancellation department who are full of apologies.
I have reported it to Action Fraud and I have given Sky my crime reference number and Sky agreed to immediately amend all the hard searches they have been making on my credit report but they have not. What they have done is another hard search.
I am assured the contract will be cancelled the minute they receive back the iPhone and sim card. They tell me they have put a returns bag in the post.
I have tried to call them and have had to repeat the whole story to an unwitting woman who told me to wait for the fraud team to call me. I told her that it has been agreed to cancel the contract and for me to return the phone. She says she will connect me to the cancellation team in that case. I then wait a long time only to be told I am talking to the technical department and the cancellation team has gone home.
So far all Sky has managed to do is make a bad situation 10 times worse.

Took out a samsung s25 pay monthly, they had sent out a faulty phone, promised me that they would send a returns package for 3 weeks and not delivered then tell me i have to pay for shipping costs and shipping materials to send the phone back. Worst company! A month later I still have the faulty phone!

I have been with Sky for many years and overall they do a good job. This is a very specific moan about their mobile phone swap. I swapped an iphone 11 for a 16. The iphone 11 has very slight scratches on the front other than that it is ok. I would say "Good" rather than mint or "just working". They offered £80. not great but being lazy i took it. They now claim unspecified other damage and have dropped offer to £40. i found this annoying and rejected the swap. So if buying a phone from them i would not recommend bothering to send your old one in.
Iphone 16 BTW is very good

I have been with sky for over 24 yrs! 24yrs! Had a mobile phone through sky also for the last 5 yrs never missed a payment yet I go to upgrade from a 13 pro to a 16 pro and get declined! WTF? Why? Absolute joke! The money I’ve spent over those years I should get the bloody phone free! Pathetic

If I could give a minus rating I would, my daughter has been without use of her phone since 25th June, she cannot dial out or text using data, despite paying for the phone its still not resolved.
The staff are very rude,unprofessional and just transfer you to another advisor so they can get rid of you.
I have lost the will to live after speaking to Sky for going on 11 days now.
Your staff are so incompetent its unreal. The staff speak over you, and if you need something that is 'off script' thats it youll never get an answer.
I even emailed the CEO of sky, to receive a messaging link back.
Totally incompetent is being polite.
Once our contracts are up I will never ever go back to sky

Have been without any Sky mobile service since 20th June 2025. Contacted Sky on 1st June to be told masts were down in the area (even though people in the same room as me who have Sky mobile have perfect signal). Asked for a new SIM to be sent out. 3rd July contacted Sky again as still no mobile service (even though masts were working perfectly - confirmed by Sky) to query if SIM had been sent. Was promised by customer service advisor that I would be receiving it on the 3rd (advisor also stated that pervious advisor had not been truthful with masts being down). Got home to find that the SIM had not arrived. Contacted sky again in the evening - was told many conflicting stories... each advisor implying other was lying. Asked to speak to management - was hung up on.... in the end I had to contact Sky 4 times in one evening. Each time getting no where...
Clearly advisors AND management have NO clue what is going on and have a clear line of communication that is NOT truthful... You can't actually get in touch with a CUSTOMER SERVICE MANAGER to actually complain about the awful service received, I am still with out ANY mobile service and have no idea when the situation will be resolved!

Rude, incompetent , unhelpful, unprofessional .
Spoke to 8 people in two and a half hours on the phone. One was slightly helpful.
Just to return a phone after taking out a contract for a new one.
Offered £85 and after all that they paid £83.45 after claiming that they couldn’t pay anything because the old phone had some sort of thing on it that I never knew about or used.
Talked over me; ignored my requests.
After 23 years as a Sky customer, I am seeking alternatives for TV, phone, mobile and broadband.

Honestly, 1 start is also a lot for this disappointing company selling deals but not providing the service promised.
I bought a phone and it was told I could swap for free but they are asking for £105 to swap.. that’s total madness
I lost money, paid more than what was meant to be paid
Horrible network - never received signal
I had a to buy a new sim from another provider.
Sky mobile SIM card is long not used now..
I’m really not surprised looking at such horrendous reviews in general such a bad company.