Sky Mobile 

Ordered new phone, SKY processed it, took a payment then recalled it without advising me. Contacted them, confirmed that they thought it was fraudulent. I confirmed with security questions. SKY locked the account and haven’t processed the order or contacted me - beyond shoddy and a breach of contract. I’m done with them! Just waited 29 minutes for their fraud department to fail to answer the phone.

Cannot connect to my mobile data abroad...
And sky offer you a PHONE NUMBER to call
ARE YOU JOKING

DIRE Customer service.
I have been a sky customer for over 26 years, today I tried to add an additional sim to my account. I asked a simple question if I was eligible for an offer listed on USwitch, 20 min later and after speaking to 3 different agents no one could give me an answer. Judging by their accents the agents sounded like they were based in totally different locations, in fact the 3rd one was a “technical person” based in Bulgaria. Why would it require a technical person to answer a non technical question? Finally gave up, I will definitely quit sky whenever my current sports contract expires, how this company survives is beyond belief!

Ordered a new phone with sky mobile and was under the phone swap contract. Website kept crashing when trying to upgrade so gave them a call. Finally got the order sorted and signed the contract/finance agreement which is sent by email. Never received my new phone so gave sky mobile a call. Thhey informed me that my account has been locked due to fraud investigation!!! I wanted some answers but they said they can’t even log in to my account due to it being locked. They informed me that the investigation team will contact me within 48 hours. It’s now been 9 days and nothing. Still locked out and nobody can give me any clue what’s going on. No customer service email address or phone number to call. For such a big company they cannot deliver. Total useless wasters.

Sent my phone back immaculate condition. They said had non apple repair. Rubbish! Sent back to me. After calling sky several times for return boxes they never arrived as not ordered. Eventually I recd. sent back. Let’s hope after all the calls, texts and messages it will be sorted. Fingers crossed.

Scammers. Phone broken. Spent 15 months trying to contact them to be told today that they refuse to help me. They belong in jail.

My wife exchanged her phone with SKY she returned the old phone in the packaging sky sent. Her first bill came in - all was ok. She asked for her bill date to changed to full in line with her OAP. This was agreed,
When the next bill arrived it was almost double and not on the agreed pay date. On contacting sky they told my wife the charge was for 2 phones. One of which had been returned, unfortunately my wife cannot find the post office receipt for proof of postage, after all it was some weeks later from returning the phone. Although being in contact with sky for a couple of weeks, while they hunt for the lost mobile phone e mails, phone calls, demands for payment nothing has been resolved. My wife as spent hours yes hours on the phone to sky being passed round the houses. I have even
contacted a director, but of no use. I have been a sky customer tv since 1993 my wife has been a mobile customer for a number of years. It now looks like I will be cancelling my tv contract, as will my wife with the sky mobile, if they cannot correct this mess. GOODBYE SKY we are off to another company for our tv and mobile phone. You can only vote with your feet for this appalling customer service. 25 years count for nothing.

Firsty I bought a galaxy flipz5,within the first few months the screen protector cracked and bubble formed across the fold so I had to remove it,after a further few months the screen started doing exactly the same and over heating and turning it self off ,after numerous attempts trying to get a repair i had to call them which was an absolute nightmare trying to speak to an actual person ,5th attempt I get through ,phone is still under warranty to,they asked me to send off for repair,to be hit with repair is not covered under the warranty,and ask me for £330 to repair it ,after doing very long extensive research into these particular models it seems to be a major fault with these phones,and they will and have fobbed every one off with we found a minor scratch on body or screen which is typical ware and tare and has absolutely nothing to do with the fold cracking and hinges popping out ,someone needs to address this issue with samsung and recall all said phones ,I have since cancelled my direct debit and will be refusing delivery of the phone they think they are sending back to me,I have also booked an appointment for legal advice after gathering a large amount of evidence to prove this a fault with these models,as they still expect me to pay £600 still owed on a phone that is worthless ,absolutely disgusting ripping unsuspecting customers off ,I know my consumer rights and will be taking this further.stop selling these phone trusts k ow they are faulty,people dont want to pay £1000 for a faulty phone and be ripped off.

Do not use sky mobile. I received a phone but the sim wasn't active after a week i contacted sky and their answer was add a new sim. I waited another week, with several conversations and being told my case was escalated, we need a couple more days.... still neither sim was activated.

I then went back to sky to cancel everything, sent my phone back. 4 weeks have now passed and ive gone on to the sky account to check of there is any information on my returned phone to discover 2 active sims on my account.

Ive had to contact sky again and cancel them and im being asked to pay more money due to an updated bill.

Every single customer service person at sky has been terrible, they don't read what you tell them, they don't care about resolving any issue. The cancellation person left me for 30 minutes to attend an offline training meeting.

I am still waiting for the battle over a returned phone and updated bills. I will never use sky again. If you have even the slightest problem good luck getting anyone to understand what is going on

Sky Mobile has charged me exorbitant amounts consecutively for two months. When I requested the Itemised Usage Statement, which should show when, how, and where the chargeable calls were made, Sky invariably prompted a message, "Sorry, something went wrong..." in both the Sky Mobile App and Online on the Sky website. They have consistently abused the Direct Debit payment to the disadvantage of customers. I had complained to Sky, and their attitude has been "couldn't care less." Up till now, I am still in the dark about how they have overcharged me.

Ok the prices are good and the data sharing is useful but please don't expect any service, it's so bad. They either don't know what they're talking about, take no notes or just lie to get you off the phone. Meanwhile you get automated txt messages telling to to call them back when you really shouldn't

Currently locked in for another 6 months but I'll be leaving as soon as cost effective.

No where seems to have decent data coverage, at best it's functional but there are complete blackspots in areas you would expect to be fine. Of course, the phone says full bars and 5g, but that is not the actual case.

Can't recommend.

If I could leave no stars i would, I called regarding my sky mobile bill and asked for some assistance because the breakdown of my bill didnt add up. The agent said pay £114 on the 31st July and your account will be up to date. Ive noticed on the shoddy sky app that their trying to charge me an extra £65 and said if I dont pay it a debt company will be in touch with me and they will default my account which will impact my credit score. Scare tactics to make me pay more money and I dont even know what for, I felt lied to by the agent and also let down that this huge company can ruin people's credit scores as they make up bills which dont add up. The mad thing is I havent used the phone or made a single call since Feb 25 and its Aug 25 now. They refuse to assist me and also as a platinum customer dont value me, the whole gold silver customer rubbish is just to keep people sweet thinking they will offer more perks infact its a ploy to make more money. I phoned today to say I am not happy with them asking me to make an extra payment even though a previous agent notified me I only had to pay £114 pound. Money grabbers avoid getting a sky mobile, EE offer better customer service their friendlier and dont treat customers like shit. Never get a mobile with SKY

I pay my bill on time every month,then the day after sky try to take money from my account every day after for 2 weeks,3 times I've contacted customer services,the first 2 times nothing was corrected and just now the guy hung up on me,I wasn't rude.

Worst customer service EVER. On the phone over 1.5 hours, transferred from pilar to post (6 different people). No one has a clue and still not resolved. Loyalty goes nowhere with this appalling company. 15+ years with no missed payments and treated like dirt. Disgusting! As soon as I can I will be getting rid of all 4 mobiles I have with them.

Rude unhelpful staff not made clear when I took out my contract about setting things up . Staff had bad attitude wish I had gone elsewhere now

Very unreliable network was with 3 and once this contract is done I will be going back. Technical support disappointing. Would not recommend.

Purchased an iphone on a contract only to find out that the phone had data going back to october last year, 2024. Obviously a customer return, and they thought they could take out £ 28 from my account when i returned the phone, well that didnt happen i stopped the direct debit, Customer service was shocking, The agent would not let me get a word in he kept interupting every time i tried to talk, I believe all there agents are from india that dosent surprise me, will never use there services again awful experience,