Sky Mobile 

Worst network worst customer service! Terrible signal

Absolutely terrible signal anywhere in country, can’t phone or connect to internet, tried ringing them but put on hold for ages, finally had enough and payed contract off and joined the Three network (very good so far)
Anyone tempted by the lure of cheap phones and roll over minutes please think again.

i had a big data plan in my contract and saved over a terabyte in data rolled on to my piggybank and i got to check it and notice over 800 gig is missing so i email them up about it and they changed the length of time it stays in your piggybank account from 36 months to 12 months without any notification to me. so not only do i feel robbed off the data i bought and paid for but to neglect informing me they are changing lengths of how long it lasts is shocking. that should stay on my account regardless they are just money grabbing scam artists soon as my contract runs down with them i will not use sky for any product again.

I was hacked and someone bought 2 iphones on my account to pay over 2 years, i rang sky within minutes to be told they can not stop them being delivered and not to accept them, they said sky fraud team will be in touch soon, 4 weeks later i am still locked out of my account with no contact from sky fraud team and when i finally get through to sky they cant help as they cant access my account and say they will esculate. This has happened to me every 4days i ring. I have no access to any of the sky apps i pay for and keep getting emails asking for over due payments on the 2 phones i didnt buy or accept. I am now at the point that i want to cancel all my sky products and move to another provider. I am a victim of fraud and sky it seems couldnt care less. Stay away from any sky product especially SKY MOBILE. I will be telling anyone who listens not to use sky mobile

THANK YOU TED and MISHKA for excellent customer service and I even have three plus bars on my phone now after only one bar with a previous network. Ted & Mishka you both are a breath of fresh air ~ cannot thank you enough ‼️👍

Absolute nightmare transferring from Virgin O2 to Sky O2. Despite being assured that everything would be working correctly within 24 hours, here I am 2 days later with no Network coverage. I now have 2 iPhones which do not function with either making or receiving a phone call. Also, the CarPlay navigation does not work in my car. I am so annoyed and disappointed. I feel like I have been conned and lied to. As a gesture of goodwill Sky will give me a free month. All I want is for my phone to work! Apparently, my new SIM cards will arrive within 6 working days. If I have not received the SIM cards and connected by the weekend I will cancel the contract and move to EE. Sky have breached their contract as it is not fit for purpose 🤬

I have tried to cancel my sky subscription by phone but to no avail, sky says they don’t have me on their records however they are deducting £180 per month from my bank account that they also say isn’t on their records, I’ve since been informed that this is a ploy they use to prevent you from cancelling your sky subscription, furthermore they also use foreign customer service which you can barely understand what they are saying, I will be contacting trade & standards regarding this matter “ shame on sky no wonder half the world population are using firesticks rather than this pathetic organisation, direct debit now cancelled 😡

Do not use sky mobile. I wish I had read the terrible reviews before signing up with them. They mixed up my bills and direct debit, then told me I missed a payment and applied a missed payment to my credit score. I’ve been trying to fix it for the past few months , every time I ring up they tell me something different. The mix up my bill every month…telling me I owe more then what I should. They’re an absolute joke. Please run a mile from them.

After experiencing poor signal for a number of years I was fed up and decided to move to another network. I'm tired of having to hot spot off a friend in a city centre even though my phone shows 5G. Thankfully, it was quick and easy getting my PAC code by requesting it online via MySky app but for anyone considering using them as a network provider, use anyone else.
On top of that, I took out the contract where my rolling data could go towards another product or sim only to now be told there is a limit and they don't offer calls/text only sims so I can use the data I've saved (nearly 300GB over 2 years). So a complete waste of time staying with them. I'm sad to read the comments about their call centres not being UK based. I distinctly remember when I took out my contract that one of the perks is always being able to speak to someone in the UK and expecting the same level of service for my TV package as I would my phone- sadly this is no longer the case. Save yourself the time, stress and annoyance and use another network, I struggle more for internet connection that I don't and to me, it's not worth feeling back in the dark ages!

I urge anyone with a sky mobile to leave urgently. I have had no service for 2 months, finally gone with a professional company to enable me to do the simplest of things and make a phone call.
As I’m using the providers number, sky cannot give me a PAK code, I’ve given them all my personal information etc.
Surprise surprise, they WONT give me the PAK which is a legal requirement.
Was told that 3k employees are being made redundant shortly and moving their customer service abroad.
This will be a nightmare for anyone.
Obviously they really aren’t bothered about customers loyalty
I am now talking to Ofcom who will get the urgently needed PAK code, this will cost sky £700 for the information.
Please please please contact Ofcom for help and each time they intervene will cost sky £700.
They really deserve it as they are totally unprofessional, useless, no customer loyalty blah blah blah

no signals totally waste of money, very bad network all over London

Sky Mobile are the worst to deal with, and their CEO seems to respond in person although I have no faith in the company. I bought a Sky mobile over £1000 as I had been with them 14 years, but never again. After two days they closed down with Emergency Calls ONLY. There has been over 20 emails and addition telephone calls, but now they have sent the mobile to a technical department for assessment. They will be having to drop this as the phone is not working, seems that the staff have no idea what they are doing this, action will be ending in Court and Media Coverage. They will want another months subscription, in addition to the month that has already been paid. Try the address for Dana Strong and see if you can be passed to Priority Service and watch forthcoming media to highlight the problems.

I was a sky mobile customer for over 5/6 years. Firstly mine and my sons phones would not work for 2 weeks. No calls, data nothing. After calling on a few occasions they couldnt tell me the issue or how to resolve it. They kept saying they would call back within 48 hours but i never received 1 phone call. Duting this period I was also in credit of £36 for which i have called on around 7/8 occassions requesting for it to be refunded as i have changed over to vodafone. 3 different people have said it will be refunded within 5 days. I have the messages etc to prove all of this and this has been ongoing since May 14th and they still have my money.

I cannot believe a multi million pound corporation is trying to steal my £36 and not pay me back. Cannot speak to people in england only call centres in other contries. I will inform anybody amd everybody about this.

AVOID SKY MOBILE. I would like to take this further and fully prepared to battle with them as far as i can.

I would like to extend my thanks to Keiren at the Sky store in Chaplefield Norwich for the superb customer service over the last couple of days.
Going over and above his remit he did his best to sort out my problem but alas it would take a miracle to sort out the abysmal customer service sky operatives are giving customers. After numerous calls my temper was frayed.
I’m glad to report that ten minutes in the 02 shop and I have a working phone again! At last!

Appalling company, just avoid. Terrible service and ineffective customer service.

Firstly I have been a loyal customer with Sky Mobile, Sky Broadband & Sky for well over 25 years. Today I asked about buying the new IPhone 16 Plus Max and the offer they gave me was the highest of any other provider. My roll over data was also included to help reduce the purchase of this phone. Looks like Sky Mobile and Broadband will be losing my custom. I will also be looking at changing my two Sky boxes also. Loyality does not count for anything with Sky.

Is so bad , like always on and off network and most of the time is only 1 bar …. Is like back in 1986 first error of Mobile network.

Terrible customer service.

Closed my complaint without sorting the issue.

Requested to speak to a manager several occasions and been passed through to 8 different people none are managers of the customer service.

Such a poor company

A dreadful company with the most appalling customer service!!! Sky has no functioning complaints team . This disgraceful company should be investigated Sky staff are unprofessional, incompetent and RUDE!!! The customer service staff are liars and they cheaply solicit for positive feedback!!! Shame on Sky! Complaints are never resolved .

As a long time customer I was offered a handset upgrade last week. Having taken the plunge I received my new handset, but upon transferring the SIM card to the new handset it cancelled my existing number and triggered a new one on an eSIM. Because I indicated that I wanted my pre-existing number they have now cancelled the new number leaving me without the ability to even ring Sky! Using my landline I have made over 20 phone calls, have yet to speak to someone with basic English skills and a complete lack of empathy, understanding or willingness to do anything. When they get over their heads they simply disconnect the call. I find it stunning that they are prepared to leave a vulnerable customer who is bed bound with no mobile phone capability. A disgrace who should be closed down by OFCOM.