Sky Mobile 

Ive put up with this for a couple of years now, its so irritating travelling where there is no wifi, as i just cant get signal. 3g poor, 4g as bad as 3g. If i venture to a city that has 5g, performance is at best 4g. If you are considering Sky mobile, look else where. I know i am now and not O2 as sky use this network so would be the same.

If I could give them zero stars, I would I ordered my new iPhone 16 Pro Max and they sent me two mobiles in the post. I contacted sky to let them know they had sent me two. They informed me that I would not get charged and they would send me the postage packaging and the label to return one of the phones. They did not send the packaging so I had to contact them to send the packaging. This took over an hour to get through eventually when I did get through they said they would send me the packaging however this did never arrive so I sent it in my own packaging Sky mobile then proceeded to charge me for two mobile phones for the next three months when I contact them after the second month they insured me that I would not be getting charged again as they have received the mobile and apologised for me getting charged and that I would receive a full refund for any extra payments that I have given They then proceeded to charge me again for another month upon which time I gave them a call which took over an hour to speak to someone after getting redirected six times they told me that because I did not send the package in time I would be getting charged for two phones I told her this was not my fault as I requested the packaging to send it back well within time they said that this would be under review and they will get back to me on the Saturday. I am writing this now two weeks later and they have still not got back to me. I would avoid this company at all costs they are unreliable they lie they are impossible to get a hold of on the phone the mobile network itself doesn’t connect in a lot of places I joined sky because they had cheaper rates and I wish I’d never bothered they are liars, thieves and disgusting company.

I live in Essex, not exactly the middle of nowhere. Terrible, terrible service that takes an age to load anything.
Trying to connect on the train (Thames corridor, we're not talking rural locations) is almost impossible.
Painful. Don't do it

Scammers
Useless customer service
Charging for a service I didn’t use

We have 2 iPhone 16pro,s both under 6months old with issues including over heating flickering screens sky will not do doorstep exchange of handsets which other providers do they expect you to send them your phone to repair and be without a handset for could be weeks, with other providers we have used in the past they would do a doorstep exchange, absolutely disgusting service especially given both handsets 6months old they even tried to fob us off to an Apple store. Worst provider have come across absolutely not point having contracts with them!!! CROOKS AVOID AT ALL COSTS!!!!!!

It says no issues for my area for signal . Again there LIE had issues for 10 days I've cancelled payed off what I owed unless I did the same with TV they rip you off stay clear

17.58 minutes to cancel a Data Sim, The poor person working for SKY had to read a script that must have been written by a complete @@@@@@.
I feel really sorry for the person on the phone having to ask me if I wanted a new mobile handset or laptop whilst he already knew I no longer need the SIM.
It was like torcher both for me and him. NEVER NEVER EVER sign up to a contract with SKY

Don't waste your time with Sky mobile.
Took them over a month to port my number across and I still can't receive incoming calls and texts!
Their service agents vary from ineffective to rude.
Whilst failing to provide a working service, they tried to up sell a cinema TV package and a handset!!!
It is ironic that a communications company say they can't email you (I have sky email) and never once called, as agreed, even though I gave an alternative number.
To top it all they want to charge me to leave.

Worst customer service ever!!! Never will we recommend sky to anyone. None of the staff know what they are doing, they don’t read the notes or even care and your be lucky to get a English spoken person so you have language barrier before you even start…
Should be appalled with themselves as a huge company they are yet we as customers we aren’t valued.. please use Tesco mobile or EE do not touch sky

While travelling in Spain, my Sky Mobile SIM suddenly stopped working. After buying a spanish SIM I spent five hours battling their hopeless messaging system—slow, repetitive, and utterly ineffective. I verified my identity multiple times, re-entered APNs, tried different phones, reset everything. Still no service.

I asked basic questions like “Which network should I be roaming on?”—no straight answers. Just scripted replies and disappearing agents.

Then I tried to cancel my contract through their online complaints procedure, now I get daily emails saying they’ve “tried to call me”—on the very number I reported as non-functional.

Sky Mobile Ireland is a joke. If you value support that actually works—especially when travelling—stay well clear.

The most appalling company, I was a victim of identity theft, and someone opened an account with Sky Mobile using my name. Their customer support staff are instructed to inform you that someone from another department will get in touch to resolve the issue, but they never do. Straight up lies for months on end. I've ended up having to take it to the Ombudsman.

Worst customer service!!

Speaking to multiple customer service reps in India.
Don’t have the same idea of level of sevice to be provided extremely RUDE
And we caught them out in lies!!!
They someone how managed to cancel our phone contract just before delivery, for no reason we did an online order of 2 iPhones.
We called to ask why the phones where never delivered they told us we wasn’t home which was a LIE!!
Called the courier DPD who confirmed they never tried to deliver to us that sky cancelled the contract probably because it was an online order and someone wanted us to call to put the order through again to make commission.
They also tried to tell us we was going to get a special deal with £29 a month unlimited data when online was £20 a month just silly games being played and thinking we would fall for it!
Waiting on refund for one off payment!
We are fumming at being messed around but glad we now know about them as a company!
Will take the complaint as far as possible

Every time I try to log in to view my bill it says password not known, so I change password to get in, Next time I put in this password it says not known so I have to change again. This time it says I have been sent e mail to change password and none received after 3 tries! Its a bloody joke. Wish I could afford to pay it off and go back to 02!

Worst network, for service, reception & customer service.
They are quick to put your mark on credit file, but when they owe you money you have to fight them to get a refund.
Stay away, don't be fooled by all there PR to get you to join, not worth your time or money.

I changed to sky mobile a few weeks ago and since then I cannot dial out on my phone. I have spoken to several people at sky who tell me they cannot access my account as it is with the investigation team? I have been promised a call back on numerous occasions and still nothing. I am a 77 yer old cancer patient and need to be in contact with the hospital at all times and now I am very stressed. Appalling service from sky mobile.

In Ireland have bad cover and not stable signal

No signal for over a week, sky makes so much money from broadband and TV it doesn't care about the mobile.

very terrible signal level I have only got one bar and they are an absolute rip-off. You pay for 5G but you only get one bar of signal absolutely pathetic. I am using a iPhone 16 pro Max but still only get one bar of signal.

So after trying to move over to sky mobile unsuccessfully today I paid solicitors for the months service they never supplied €15.30. After 48 hours of trying unsuccessfully to contact customer services because my business phone number was disconnected awaiting change over with a useless BOT not human I gave up screaming . Do not trust sky mobile there absolutely useless .