Skyscanner Reviews 330

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly interface and website as key strengths, making it easy to search for flights and compare prices. Many appreciate the convenience and efficiency of finding competitive prices and deals, often stating that the platform saves them time and effort compared to checking multiple sites. However, some people mentioned occasional discrepancies between the prices shown on the platform and the final booking price, due to additional fees. A few reviewers also noted that the booking process could be improved, specifically regarding the clarity of information displayed and the handling of booking errors.

What people talk about most

Price

Users describe positive interactions with price, often finding competitive and affordable options for... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate. Reviewers... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the platform's... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers praise the ease of use, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I always use Skyscanner to search for flights to get a good deal. Skyscanner show good info about baggage, and offer a good suggestion on flights. However, the price shown might not be what you will p... See more

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

This apps will show u the cheapest ticket around the world. Skyscanner apps trying their best to make sure users will get ticket as cheap as possible. It was great n with voucher, some discounts. Im s... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

330 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good experience

My experience has been good and enjoyed the competitive airtickets provided from the airlines.

January 2, 2026
Rated 3 out of 5 stars

Very helpful site that do assist in…search

Very helpful site that do assist in search of the car rental and flight whenever I am planning on vacation. Only asking is to better your search consistently for best available prices with package value which other sites at time provide. Thank you SKYSCANNER.

November 25, 2025
Skyscanner logo

Reply from Skyscanner

Hi Kim,

Thank you for your kind words, we’re really happy to hear that Skyscanner has been a helpful in planning your vacations.

We’re always working hard to improve our search results and make it even easier for travellers like you to find the best prices and value, including for full package deals. Your feedback really helps guide those improvements, so thank you for taking the time to share it.

Wishing you many smooth and joyful travels ahead!

Martina

Rated 5 out of 5 stars

Very user friendly and best prices!

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscanner. When we are in a rush, we will just use Skyscanner in the knowledge that we cannot be too far off in the prices.

November 30, 2025
Rated 2 out of 5 stars

Airline integration

Hey guys. Been a big fan of you for sometime but now I have switched to Trip.com

Their fully integrated experience where I can buy flight tickets in one click is very good.

To be honest I would never go back to a traditional aggregator experience where I have to do all the work to book on different platforms

November 16, 2025
Skyscanner logo

Reply from Skyscanner

Hi Max,

Thanks for taking the time to share your honest feedback with us. I’m sorry to hear that your experience with Skyscanner hasn’t been as good recently.

To give you a bit of context on Skyscanner, we’re a travel search engine. We help travellers compare the best travel options from a wide range of airlines and travel agents (Trip.com included). This means you can easily see different prices and choose what suits your needs best, and book with your preferred provider. For that reason, we don’t provide the same experience as an online travel agent, which handles bookings directly and only shows its own offers in partnership with airlines. 

I understand that ease of use can be one of the most important factors when choosing a platform to organize your trips, and I really appreciate you sharing your thoughts on this. We love hearing from our users so we can keep improving your experience. While I can’t guarantee that direct booking without being redirected to our partners’ sites will become available in the future, it’s something our teams might eventually be exploring.

Thank you again for taking the time to leave a comment, and I hope this helps clarify Skyscanner’s role.

Best regards,

Vicky

Rated 1 out of 5 stars

The SQ logo used for scoot flight…

The SQ logo used for scoot flight SQ8431 is very misleading. The SQ logo are being highlighted but the sentence “operated by scoot” are small and lighten stated underneath. I hope skyscanner to put a scoot logo instead of using a SQ logo with the words “operated by scoot” with lightened and small wordings.

November 14, 2025
Skyscanner logo

Reply from Skyscanner

Hello Irene, 

Thanks for your review. 

We understand it can be confusing when a flight is operated by another airline, and we appreciate your feedback on how the information is shown. I have shared this with the product team. It’s helpful for us to know where things could be made clearer for travellers.

Thanks for taking the time to share your thoughts, Irene.

Kind regards,

Raquel

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