Skyscanner Reviews 2,761

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

I've been using skyscanner for a decade. Mostly skyscanner is accurate with fare estimates?. However since covid the routes & fares have become more expensive & time consuming. To many stops ( long... See more

Company replied

Rated 4 out of 5 stars

The fares for the whole month is a fantastic idea and we were given lots of options. The problem we had was that Emirates subsequently cancelled the flights. Apparently flights had been suspended 2 we... See more

Rated 5 out of 5 stars

Better than expected! I had some doubts about using a third-party travel booking agency, but Skyscanner made the process really easy and affordable. I was able to find great deals on flights. I would... See more

Rated 5 out of 5 stars

It was easy to book tickets and compare itineraries, but they charged for a bag that the airline did not recognize and then charged again for. I’ve reached out to customer service to request a refun... See more

Company replied

Company details

  1. Travel & Vacation

Written by the company


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4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

por qué Skyscanner sigue ofreciendo Tripair

Me gustaría saber por qué Skyscanner sigue ofreciendo Tripair (empresa que roba a sus clientes). Si Skyscanner apoya a ese tipo de empresas entonces no son mejores que Tripair. Un año ya esperando que me devuelvan el dinero de un vuelo y ni siquiera tienen la decencia de responder a los emails.

I would like to know why Skyscanner continues to offer Tripair (company that robs its customers). If Skyscanner supports such companies then they are no better than Tripair. A year already waiting for my flight money back and they don't even have the decency to respond to my emails.

February 27, 2021
Unprompted review
Skyscanner logo

Reply from Skyscanner

Hola, Olga:

Gracias por compartir su experiencia con Tripair, y lamentamos que haya sido negativa.

Somos conscientes de que la demanda de cancelaciones de Covid-19, y en muchos casos retrasos en las respuestas de las aerolíneas, han causado retrasos inusuales en la gestión de los equipos de atención al cliente de algunos proveedores.

Sin embargo, estaremos encantados de saber más acerca de su situación específica. Los comentarios como el suyo son muy valiosos para nosotros y le agradeceríamos que se ponga en contacto con nosotros a través del siguiente formulario para que podamos discutir los detalles:

https://help.skyscanner.net/hc/en-gb/requests/new

Esperamos tener noticias suyas pronto.

Martina

Rated 1 out of 5 stars

0000000 stars Take some responsibility…

0000000 stars Take some responsibility for your site's being able to let last minute.com sell flights via you.when you know full well people have been roobed con and had there money stolen by last minute.com. TAKE RESPONSIBILITY.....................

November 19, 2020
Unprompted review
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Reply from Skyscanner

Hello Warren,

We are really sorry to hear that you had a negative experience with Lastminute after you found your flight on Skyscanner.

I can see that you were in contact with our colleague Jenny, please, feel free to reply to her message if you have any additional questions. We are always happy to answer.

Kind regards,

Martina

Rated 1 out of 5 stars

Scam Alert!!! Got scammed by "TripAir" (petas.gr) through Skyscanner.

I ordered a ticket through an agency advertised on skyscanner "petas.gr". They closed the company, not answering tickets, phone or emails sent to them for over a month.

Is this the kind of standard Skyscanner stands for? I would be worried about buying from skyscanner, as obviously they are affiliated with the cheapest companies, and I don't see them taking care of the clients who ordered from their website when they are scammed.

Be careful of buying through skyscanner, be careful of buying through Tripair (and Petas.gr) as obviously, you can get scammed and no one will come to help you when you do.

Answer to skyscanner reply below: I did send you a ticket as well, so far it seems to work, I have been contacted by petas, asking if I want a full refund. Of course I do, this is what I asked in the beginning. So, I answered - Yes I want a full refund, and now again I am waiting for a reply, with hopes they will fulfill their promise on a refund.

April 6, 2020
Unprompted review
Skyscanner logo

Reply from Skyscanner

Hi Joseph,

Thanks for your review and we're sorry to hear you had what sounds like a poor experience after booking with Tripair.

When you have a chance, can you please drop us a line through the link below for more information on what happened?

https://help.skyscanner.net/hc/en-gb/requests/new

Best regards,

Elaine
Skyscanner Support

Rated 5 out of 5 stars

Good useful information

I've booked multiple flight through them without a hitch. Used their pages to help plan my trips within a country. Next trip is to Vietnam and I'm using their checklist of things to do to help me plan.

January 5, 2017
Unprompted review
Rated 5 out of 5 stars

Skyscanner is the clearly the best option

Not only it doesn't take money from you and serves as a direct connection, It's also a powerful source of information: If you think while you are searching and you take your time, Skyscanner can lead you to saving money and actually traveling in a smarter way. It has totally unique and original features, such as searching for a particular flight throughout the whole year of month, something that only this site offers. It's ideal for every kind of traveler, and it also includes the service of letting you know when something that you are searching for is available and at no time tries to take money from you, this very ethical and you don't get bombed by silly advertisement as in many other sites, you go straightly to what you search for. The design is good an clear, easy to understand and use. This was one of the pioneers in the task of helping the present generations of travelers.

October 11, 2016
Unprompted review
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