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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the batteries, for their good value and quality. Many people highlight the excellent service, noting the helpfulness and efficiency of the staff. The delivery service is frequently mentioned as fast and reliable, with orders often arriving sooner than expected. Reviewers also appreciate the ease of the ordering process and the clear information provided on the website. However, some customers were dissatisfied with the quality of certain batteries, reporting that they deteriorated quickly or were not fit for purpose. A few people also mentioned receiving batteries that appeared to be old or had issues with their capacity, leading to unexpected strandings.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Many customers praise the excellent quality of the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the excellent quality of the batteries,... See more

Service

Customers consistently report excellent service. Many reviewers praise the fast, efficient, and friendly... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used SLK Mobility for quite a few years now. Every purchase has been easy and exactly as we needed. My wife has two Mobility scooters, different sizes for different jobs , and I have a po... See more

Company replied

Rated 5 out of 5 stars

I have nothing but good thinks to say about SLK Mobility . I recently purchased two new batteries for my mobility scooter. Batteries arrived by Parcel Force a couple of days after ordering them. 1st... See more

Company replied

Rated 5 out of 5 stars

I purchased a SlK - Solax - autofold scooter yesterday which is excellent value and goes well. Since I live locally, I visited their warehouse and they were very helpful and understanding and gave a d... See more

Company replied

Rated 5 out of 5 stars

The website was easy to navigate, I found the batteries I wanted quickly, and ordering was easy. My order arrived the next day as promised! Well packaged too! The only niggle, if I had to find one,... See more


Company details

  1. Battery Manufacturer

Written by the company

Our aim is to provide top quality mobility scooter wheelchair batteries and chargers at the very lowest prices you will find online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Avoid avoid avoid

I have been a loyal customer for a number of years now. I have never had an issue untill my latest purchase. The battery's are not performing as they should ( I used to get 12 -17 miles ) out of my old ones. After having my batteries in my scooter for a number of years the performance had dropped quite alot down to 4-5 miles. So I purchased the exact same batteries to replace them. The new battery's are only doing 3 miles maximum. I sent a email to slk as they are "under warranty" they responded saying I need to get them boxed and they will send a courier to collect. I explained I have to pay somome to fit the batteries as I'm not able to so it would cost me to take them out and then again to put new ones in. I also explained that I can't go without my scooter as I require it for my day to day living. They didn't acknowledge this at all. I asked to forward my emails onto the manager and they was just as disability unaware as the other person I was talking to. It is an absolute joke I spent alot of money on the batteries and for them to be fitted and they are so so rubbish. Slk have lost a loyal customer. Avoid avoid avoid !

January 15, 2024
Unprompted review
SLK Mobility logo

Reply from SLK Mobility

Hello

We are sorry there's a problem. In cold months batteries will give you around 20% less distance. We have to get the batteries tested for the warranty, it may not be a problem with the batteries but we will be able to find out once you allow us to collect the batteries.If a fault is found then the batteries will be replaced. We do our best to collect, test, and deliver batteries as quickly as possible. The staff are aware of disabled people's needs, we know this is frustrating but we need to identify where the fault is first.

Kind regards

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Rated 1 out of 5 stars

I did buy batteries from SLK

I did buy batteries from SLK, but I now have 2 x 75ah 12v that are not fully charging and the scooter is only doing 3.5 miles before they need charging, customer service are saying they will have them back but will charge me, and now a friend also has the same problem with her boot scooter batteries from the same company.

January 11, 2024
Unprompted review
SLK Mobility logo

Reply from SLK Mobility

Hello

Sorry to hear there’s a problem. Firstly we will get the batteries back for testing, we will pay courier charges. If there’s a fault with batteries we will replace under warranty. If no fault is found with batteries then the customer is liable for courier costs. Please note in cold weather batteries will give you 20% less distance.

Please contact us and we will happily test your batteries.

Rated 5 out of 5 stars

Helping mum get mobile

I ordered some batteries from slk mobility and the batteries were first class, the ease of ordering and quick delivery were very good thankyou.
My mum is up and running again now with her scooter
Thankyou slk

December 20, 2023
Unprompted review
SLK Mobility logo

Reply from SLK Mobility

Thank you for your positive feedback.

Kind regards

Rated 5 out of 5 stars

Fast service

Ordered 2 new batteries for my friend's scooter. Website gave full dimensions and terminal details so I could be sure they would fit. Batteries arrived next day, fully charged, so she was back on the road in no time.

November 21, 2023
Unprompted review
SLK Mobility logo

Reply from SLK Mobility

Thank you for your positive feedback.

Kind regards

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Rated 5 out of 5 stars

Highly recommend

Purchased two new batteries for my mobility scooter and they arrived within a few days. I would highly recommend getting your batteries from here as the prices are great. They also stay in contact every step of the way by email so your not left in the dark.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

After searching for new batteries

After searching for new batteries,came across this company. The batteries were reasonable priced.arrived 2 days after ordering. Was sceptical about this site, as reviewers had bad experience.
But all was excellent transaction. Up and running again.

November 1, 2023
Unprompted review
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Rated 5 out of 5 stars

New batteries

I ordered 2 12v 75Ah gels type mobility scooter battery's. My scooter had died 2 on friday. Ordered the batteries and arrived Monday . Fitted them and I'm off again. The was a significant saving in ordering from SLK than from my scooter supplier, and I think a better battery as gel instead of lead

August 6, 2023
Unprompted review
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