Smart Computers Uk Ltd Reviews 86

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Andrew was honest from the start when I went to the shop with my laptop. I felt at ease due to this and the explanation given. Positive experience from start to finish. Quick turn around, which wa... See more

Company replied

Rated 5 out of 5 stars

The staff were really friendly and polite. The quote was higher than the actual price it cost which made me feel they are very genuine. It’s always a worry when you have no idea about these things and... See more

Company replied

Rated 5 out of 5 stars

The guys were very professional and above all knowledgeable, the major factor above all they are honest, they will in no way have you over. Highly recommend 🌟🌟🌟🌟🌟

Company replied

Rated 4 out of 5 stars

Used Smart Computers for many years and always prompt and helpful service. Recently bought a new laptop and asked them to set it up and install several software packages, including some old ones fro... See more

Company replied

Company details

  1. Computer and Accessories Store
  2. Computer Hardware Manufacturer
  3. Computer Repair Service
  4. Computer Store
  5. Computer Support and Service Company
  6. Used Computer Store

Written by the company

From our High Street store in Keynsham we provide first class service and advice for customers looking for new or second user PC systems, laptops, upgrades and repairs, bespoke Gaming PC builds a speciality. We are fully stocked with all peripherals including a massive range of gaming peripherals. We offer a comprehensive IT support solution to Bristol based businesses, from one seat to a hundred seats.


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

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Rated 5 out of 5 stars

Local and helpful

It's a local shop with knowlegable and helpful staff, who adapt to the customer.
Good prices and happy to help, answer questions and discuss options.
I know very little about computers but they didn't make me feel useless!

January 4, 2025
Unprompted review
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Reply from Smart Computers Uk Ltd

Hi Elaine, thankyou for your great five star review, very pleased that we made you feel welcome and well informed.

We look forward to seeing you again.

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Rated 3 out of 5 stars

Smart Computers UK Ltd in Keynsham…

Smart Computers UK Ltd in Keynsham offers efficient service with a friendly touch. They helped with my new desktop setup, quickly repaired my laptop, and provided clear explanations throughout the process without any hidden costs. While some aspects were commendable, the overall experience was satisfactory.

November 15, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

Thank you for your review!

We're pleased to hear that you found our service efficient and appreciated our friendly approach, as well as the clear explanations we provided during your desktop setup and laptop repair. Transparency and customer satisfaction are very important to us, and we’re glad you noticed these efforts.

If there are any specific areas where we can enhance your experience further, we’d love to hear your suggestions, "satisfactory" is not our aim!

Thank you for choosing Smart Computers UK Ltd, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

I brought in my damaged laptop for an…

I brought in my damaged laptop for an insurance repair assessment and received excellent reception and assistance. I had a written report within a couple of days and an email to confirm the result

November 16, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

Hi Guy, thanks for your business and your five star review. We hope to see you again soon.

Rated 5 out of 5 stars

Great customer service

Great customer service, very patient with us folks who are less tech savvy. No problems getting through on the phone, one can speak to a person not a bot!

October 22, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

A pleasure to help Jeffrey, we are proud to be bot free!

Thankyou for your review.

Rated 4 out of 5 stars

Excellent and fast service

Used Smart Computers for many years and always prompt and helpful service.
Recently bought a new laptop and asked them to set it up and install several software packages, including some old ones from DVD.
Great to deal with real people in a shop.

October 23, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

Thanks Alan for your great review, pleased you were happy with the service provided, what could we have done to get the full five stars?

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Dropped my gaming laptop off in the morning which had been experiencing power/ charging issues, and received a phone call a few hours later to say it had been fixed and was ready for collection! Will definitely use again for anything computer related.

October 18, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

Thankyou for your feedback, five star reviews are always welcome. Pleased we could help, and pleased that you were very happy with the service supplied. We look forward to seeing you again.

Rated 5 out of 5 stars

New installation

New installation
Smart Computers Keynsham advised on a new desk top computer and efficiently transferred data from my old All In One. They have been very willing to answer all my queries arising and to give aftercare help

September 27, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

Hi Michael, we really appreciate you leaving us a five star review, thankyou. We look forward to seeing you again.

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Rated 5 out of 5 stars

Laptop repair done quickly and well

The repair to my laptop was carried out quickly and efficiently. The whole process was explained to me simply and clearly without condescension.

September 28, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

Hi Freda, thankyou for your custom and great five star review. We look forward to seeing you again.

Rated 5 out of 5 stars

Very happy with Smart Computers

Very happy with Smart Computers they were friendly, helpful and even more important they saved my old laptop at a very reasonable cost.

September 10, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

Thanks Rachel for your five star review, we appreciate your custom and feedback.

Rated 5 out of 5 stars

My laptop was running very slow

My laptop was running very slow. I received good friendly service, the laptop was repaired within 2 days and is now working perfectly at a reasonable cost with no hidden extras.
I would certainly recommend Smart Computers, Keynsham

September 12, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

Lovely review, thankyou very much for your business and feedback.

Rated 5 out of 5 stars

Great service

We feel lucky that this company is on our doorstep. Very straightforward process from professional staff. Computer now working well so very pleased

August 23, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

We feel lucky to have great customers! Thankyou for your support, and great review.

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Rated 5 out of 5 stars

First class

First class

I contacted Smart Computers recently to make me a bespoke PC, as they've made all of mine for the past 15 years, maybe longer now. Once again, I have a computer which is not just a work of art, but very fast and functional. They never fail to deliver and PCs are always ready quicker than I can think possible.
I rely on my PC for my business as well as my personal requirements, so being able to specify exactly what I want and need from the computer is critical and having faith in the hardware and that it'll last a few years is also very important.

Top notch - thank you so much Smart Computers team

August 19, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

What a fantastic review, thankyou so much for taking the time to leave it for us, and thankyou for your continued loyalty, massively appreciated.

Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service, quality product and fast turnaround. Quicker than originally quoted, making my son very happy with his PC. Highly recommend and will definitely be using Smart Computers for all my future IT needs. Well done guys, outstanding service is very rare these days, but you delivered above and beyond! 👍🏻

August 3, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

Hi Scott, thankyou so much for your wonderful review, our aim is to provide the very best possible customer experience, looks like we achieved that!

Thankyou for your business.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Although clearly knowledgeable about computers they don't "talk down" to someone who is less expert. I would recommend them.

July 29, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

Thank you so much for your kind words, we look forward to seeing you again.

Rated 5 out of 5 stars

Great service

Great service - very helpful

July 4, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

Thanks for your five star review Martyn, appreciated.

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Rated 5 out of 5 stars

Best Custom PC I have Gotten

When my previous PC packed in, there was only one shop that appeared on Google search that looked like they knew their stuff, and my hunch was right.

The staff member there was extremely helpful and knew how to help me create a brand new custom PC from the ground up; providing me with suggestions and qoutations breaking down all the part costs each time.

The PC was built within 5 working days, just in time for my birthday, and it has been running perfectly since I set it up. Came with Win11 and Norton, too.

Thank you such a great service!

June 18, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

A wonderful review, and thankyou for you custom.

Rated 5 out of 5 stars

Computer failure and update

My computer had died and needed to be replaced. Smart Computers offered me a choice of a refurbished computer or a new computer at very competitive prices. I opted for a refurbished system which they provided for me with complete transfer of my data and office systems eg Word etc. All relative accounts were activated before the equipment was returned to me. The transfer was painless and I am now in possession of a faster more efficient system. All in all it was a very satisfactory outcome and the staff Andy and Dean could not have been more helpful

June 12, 2024
Unprompted review
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Reply from Smart Computers Uk Ltd

Fantastic review Peter, massively appreciated.

Rated 5 out of 5 stars

SSD upgrade

SSD upgrade on my very old computer. Problems assessed very quickly and repair completed within 2 days. Now working like new. Excellent service plus additional advice I will certainly use them again and recommend to others.

May 20, 2024
Unprompted review
Smart Computers Uk Ltd logo

Reply from Smart Computers Uk Ltd

Thankyou Howard for your great feedback, and recommendation to others.

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