Smartphonecompany Reviews 

Placed an order which was ultimately declined by the network provider.

Not had a reimbursement of 29.99 which apparently isn't banked by them. Was supposed to have had my money back with 5 days...16 days or so later nothing back..

Can't ever get through on the phone..literally using this as it seems to be the only way the respond to customer queries or escalations...

Edit - Still no contact from anyone crooks

Had a response from Emma below but can't reply to her message. Order number is clearly in the title of my review **

Ok, so as you can see my order number was requested by Emma from smartphone company 2 days ago to which I immediately replied with the requested information.
Did I get an acknowledgement from smartphone company? NO.
Have I had any further correspondence from smartphone company? NO.

Prior to my initial review on Trustpilot I emailed Webshop (MPD) mobilephones direct. This was sent to an email address on the smartphone company's website.
I provided an overview of my issues with the phone and tariff. I had a reply asking for my order number and was advised that the issues would be looked into and the missing data restored.
I duly provided my order number as requested.
Did I get an acknowledgement of my reply? NO.
Did I get any further correspondence? NO.

My Hope's were raised that this matter would soon be resolved when Emma and MPD asked for my order number with assurances that my issues would be addressed.
I now feel ignored.
It would appear that the smartphone company is actually part of Mobile Phones Direct which I was not aware of, and would not have bought from had I have known this.

I bought the phone/contract on 15th November for my 13 year old daughter as an early Christmas gift in good faith. She is unable to make calls that DONT drop out after a few seconds. She is unable to receive calls that DONT drop out after a few seconds.

It is my intention to keep all readers on here up to date with my endevour to have this matter resolved. By doing so readers will see for themselves what they may expect under similar circumstances.
This commentary also serves to give smartphone company and/or Mobile Phones Direct the opportunity to do the right thing promptly so that my daughter can enjoy her new phone. The sim has already been swapped by O2 and the problems persist. In my opinion the phone is faulty as it is unable to maintain connection during all calls. It is therefore not fit for purpose.
I await some meaningful correspondence from the smartphone company on this matter
Chris

SPC-00266108
I order the iPhone11 of of this website to be later on told by o2 that I couldn’t have it without having a SIM card for 3 months so I declined the offer. To later find out that they are still sending the iPhone 11 after me cancelling it. I have tried to call in to be held on hold for 40 minutes and for me to send constant emails and there was no reply. I have been trying to get in contact for the past week but nobody has replied and when I got the phone it was 38 pounds a month to find out that the price later on got put up to 51 pounds a month.

Awsome company everything fast and clear 100% positive

Arrived next day and easy set up. Switched to O2 with no hassle

Not even worth one star.
They never answer the phone so good luck with any customer service care.
I put an order through and they cancelled it straight away without even telling me.
A member of their staff could not spell the word consultants in my email so I lost out on my deal and order just because of that.
Furthermore they would not even honour the original order/deal due to their incompetence as the computer said NO.

What does replace my order mean - To a more expensive deal???
Please call to clarify as I would like the same deal I should have got initially.

I don't expect them to address this review for one minute.

Brilliant, excellent service, totally recommended

2nd iPhone I’ve had from smartphone company. Once again thought the price was too good to be true! Ordered at 7.30pm and was delivered by 11 the next morning.

Crazy cheap compared to contracts direct through the big company’s.

Fast and easy to use, only fault I have is... I orderd the iphone 7plus for my daughter £38 a month but then got an email the following day offering an iPhone XR for £38 per month?? Dosent seem fair to offer these deals after I’ve placed an order, you should maybe have Somthing there that lets customers know they can get a better spec mobile for the same price? Steven

My order was declined and money taken out of my bank account - still waiting for a refund after the stated 3-5days!
Can not get through to anyone on the phone just on permanent hold!
Unable to chat online to an agent as never any available!
Would not recommend at all - very poor customer service when you can not get in touch with anyone

Excellent service, great communication and quick delivery which you can fit around your time..*****

No clear advice that there wouldn’t be next day delivery due to a warehouse issue until after I had placed my order. Still now no communication at all, on the day I would have expected to receive my phone (even with the delay). Avoid

Fantastic, the phone is amazing and got it next day delivery

Great service - great prices

SPC-00265711
I posted a review a few days ago and got an immediate response to make it look like they were looking in to it but then I have had no response at all which shows they are trying to make out they are doing things.
I want this contract cancelling immediately

This review is written by Zack Wade & Pj Garlick (as Pj authorised to communicate with Smartphonecompany). - First ordered on 30.05/19, received emails saying Smart phone company having problems with suppliers and dates for dispatch only to be changed again and again.
10/06/19 Email from Jake Dodds stating in sort Company still having problems with suppliers and stating other options available,

Opted for a Apple 8 refurbished (on a cash back deal), with 12 months warranty, and a credit of £85.00 towards purchasing earphones as they may not be supplied for hygiene reasons.

I have attempted to claim cash back but order number provided is INVALID, I have attempted to make contact via the phone on numerous times (spent several hours trying to get through), and emails are ignored.

Credit of £85.00 has still not been received (05/12/19) to my bank account either.

A total fiasco from the start, customer service zero, after sales non existent a total sham and a fraud.

Awful service. Phone ordered on 25 November. As at 5 December still not received. Further info was requested from myself via email on 26 Nov, provided on 27 Nov, email replied to as requested. A further three emails sent chasing progress (as phone lines turned off because of black friday), no response. Finally managed to speak to someone on 4 December after 50 minutes on hold, promised phone would be dispatch same day. 5 December nothing, no confirmation emails, no phone. Now trying to get through on phone again 35 minutes on hold so far.

SPC-00265572, ordered an IPhone last Friday, expecting next day delivery. Deposit has been taken, but no phone and no contact, not even a registration email.

No response to email or phone calls.

Haven't received my phone yet.

They use DPD - don't expect anything to arrive any time soon.

Horrible experience - would stay away

I like many others have ordered via this website and have not received any response to emails I've sent. Money been taken from my account and no phone. If I press on track my order I get an email telling me items are still on my basket even though I have an order number. Absolute joke of a company. I'd like an update on what is happening with my phone