Smiths Financial Solutions Ltd Reviews 254

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and responsiveness, highlighting their willingness to explain every step and provide support without rushing. Many people found the service to be outstanding, with efficient processes and clear communication, making complex situations feel manageable. The quick response times and smooth user experience were frequently mentioned as key factors contributing to a positive journey. Consumers often noted the staff's dedication, going above and beyond to ensure a positive outcome, even in challenging circumstances. Reviewers felt well-informed and supported throughout their interactions, appreciating the clear explanations and constant updates.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff's professionalism,... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the promptness... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the responsiveness, clarity, and... See more

User experience

Consumers find the user experience to be positive. Many reviewers, especially first-time buyers, praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Working with Smiths Financial Solutions was one of the best decisions we made as first-time buyers. We recommend Luke Platt without hesitation! He truly cares for his clients, he is professional, ve... See more

Rated 5 out of 5 stars

Richard and his team has been working to get our first ever mortgage with adverse credit. We never thought it would be possible to get a house on the open market so we first tried to buy through shar... See more

Rated 5 out of 5 stars

We first found these lovely people on the Shared Ownership Facebook group, after seeing tons of people recommend them. We had a great experience, fantastic communication and sorted everything as quick... See more

Rated 5 out of 5 stars

Rich at Smiths Financial was absolutely fantastic. He guided us through the whole process with patience and expertise, and we genuinely don’t think we would have been able to secure our mortgage witho... See more


Company details

  1. Mortgage Broker
  2. Health Insurance Agency
  3. Home Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Broker
  6. Life Insurance Agency

Written by the company

Mortgages & Protection made simple. We have access to a comprehensive list of lenders to ensure that we find the best deal for you. We specialise in all types of Residential Mortgages, including Adverse Credit, First Time Buyers, Re-mortgages and Shared Ownership. We also cover all types of Buy to Let Mortgages, including First Time Landlords, Limited Company and HMO's.


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rich Neilson of Smiths Financial has…

Rich Neilson of Smiths Financial has been fantastic in helping my partner and I secure our mortgage for our shared ownership property. Our circumstances weren’t completely straight forward and my partner and I were on the verge of giving up. Rich was really helpful, informative, and knowledgeable. He responded to all of our questions very quickly, and is continuing to advise and support us on our home buying journey. We would highly recommend him as a Mortgage Broker for anyone.

October 4, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Can’t thank Richard enough for all of…

Can’t thank Richard enough for all of his help, support and guidance throughout our mortgage application. He has honestly been amazing, very approachable and understanding. He ensured the whole process ran smoothly, and was just at the end of the phone if we needed anything. I can’t recommend Richard enough, what a legend!

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Will be using Smiths Financial again

Smiths Financial have been so helpful and fast acting when helping sorting our shared ownership Mortgage. Richard is great at explaining the process and answering any questions. We will definitely be using Smiths Financial again in the future.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Luke

I would highly recommend Luke Patt and Smiths Financial to anyone in need of a mortgage advisor. His expertise dedication and genuine desire to help his clients are truly commendable. Thank you Luke for your hard work and for making our dreams come true. We are forever grateful for your assistance. Lucian D & Dewi T.

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Mortgage for shared ownership house

Me and my husband wanted to buy shared ownership house. We don't know what to do first, so we contact Rich from Smith Financial, and he gave our case to one of his mortgage broker / advisor Luke Patt. Our case is not easy through, because of our financial situation and also our job make it difficult to get mortgage. Many paper work to submitted. But our best mortgage advisor Luke Patt never give up. How hard our case and how many papers work that he has to submitted, he did everything to help us to get our dream house. One lender declined us after so many papers work submitted, but Luke found another lender which is more affordable for us. And he started again submitted our paper works from zero. After few weeks the application submitted, finally we got the mortgage offered. Can't thank you enough Luke Patt. You are the best. Thank you very much for your hard work, because of your help finally we can have our own house.

September 27, 2023
Unprompted review
Advertisement
Rated 4 out of 5 stars

Remortgage service

We needed to remortgage and release some equity at the same time, our current mortgage provider made this very complicated and we where unsure as to how to go about getting what we needed. One call to luke at smiths Financial and we where soon sat in his office getting much needed clear and concise advice and support. We went ahead and started the process of the remortgage. Luke and his business partner Richard where at the end of the phone and email at all times answering questions we had and could not be more helpful! They explained every step of the process as it was happening which made us feel very informed and they took all of the stress out of the whole process. I would not hesitate to recommend their service to friends and family and would use them again in the future if the need arises. The only reason I have not given 5 stars was due to our personal circumstances the fee was more than I had anticipated.

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Went above and beyond to sort our mortgage, went through within two weeks when another broker was not able to. Would highly recommend and use in the future

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Straight to Offer - smooth ride

I’ve got to give props to Rich! He truly outdid himself, staying up late to nail down an amazing rate right before it shifted. Throughout it all, he made sure I was always in the know and up to date. And the speed at which he secured my mortgage? Impressive! If you’re on the hunt for a broker who’s both trustworthy and on the ball, you can’t go wrong with Rich! Can’t thank him enough 😊

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Trust and efficiency mortgage broker

Very helped secure for my property with the HA and got the offer issued quicker as Halifax wanted to wait until the employer reference. And at last the lender wasn't require that because they trust the broker. Very efficiency company.

August 11, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

We can’t thank Richard enough for…

We can’t thank Richard enough for securing us a mortgage in just 8 working days!

He was amazing - a complete professional, communication was top level, our only regret is not using him from the very start!

5 stars from us!

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Richard from Smiths Financial Solutions Ltd, and I couldn't be happier with the service he provided. Richard was incredibly knowledgeable, responsive, and guided us through the complexities of my mortgage application with ease. He took the time to understand our needs and provided tailored solutions, including excellent recommendations for Life Insurance and Income Protection. Richard's professionalism and dedication made the entire process smooth and stress-free. I highly recommend Richard and Smiths Financial Solutions Ltd for anyone seeking expert financial advice and support.

July 19, 2023
Unprompted review
Smiths Financial Solutions Ltd logo

Reply from Smiths Financial Solutions Ltd

Thank you for your review Keith and using Smiths Financial for your new mortgage.

Rated 5 out of 5 stars

Excellent service

July 9, 2023
Smiths Financial Solutions Ltd logo

Reply from Smiths Financial Solutions Ltd

Thank you for your review Dorcas and using Smiths Financial.

Rated 5 out of 5 stars

Thank you so much!

Richard is professional and efficient. Our case was not a straight forward one, but he still managed to pull a great deal out the bag. Really nice guy too. Would highly recommend

July 9, 2023
Smiths Financial Solutions Ltd logo

Reply from Smiths Financial Solutions Ltd

Thank you for your review Jill and using Smiths Financial.

Advertisement
Rated 5 out of 5 stars

Fantastic first time buyer experience

Our experience with Luke has been incredible. He has been proactive in securing us a mortgage rate at the time they were all about to up. He has kept us up to date with everything happening. And how the process works. Offered us great advice and even helped us find a better quote for the surveyor, and a great solicitor. As first time buyers his help has been invaluable. I cannot recommend Luke enough. He is an asset to Smiths Financial. Thank you so much for all your help Luke!

July 4, 2023
Unprompted review
Smiths Financial Solutions Ltd logo

Reply from Smiths Financial Solutions Ltd

Thank you for your lovely review Laura and using Smiths Financial.

Rated 5 out of 5 stars

Luke I’d a great guy that has really…

Luke I’d a great guy that has really help me with my mortgage.
Any questions I had Luke explained them full.
Would definitely recommend him.

June 26, 2023
Unprompted review
Smiths Financial Solutions Ltd logo

Reply from Smiths Financial Solutions Ltd

Thank you for your review Matthew and using Smiths Financial.

Rated 5 out of 5 stars

Amazing! An absolute GENIUS!

Richard Neilson is an absolute GENIUS! A True Legend!
Nothing is too complex for him and he knows exactly how to deal with any situations, communicating with updates every step of the way, even on evenings and weekends.
My situation was complex, being a freelancer with no permanent contract, my income isn't straight forward but for Richard, it was a walk in the park. He did thorough research and went above and beyond to find the best solution for the circumstances and managed to secure my mortgage in just 2 weeks....And with a high street lender which I never thought would be possible.
A massive THANK YOU to Richard Neilson and his company.
I cannot recommend highly enough!

June 15, 2023
Unprompted review
Smiths Financial Solutions Ltd logo

Reply from Smiths Financial Solutions Ltd

Thanks so much for your lovely review Jasmina, it's been a pleasure. Thank you for using Smiths Financial.

Rated 5 out of 5 stars

Richard was really helpful throughout…

Richard was really helpful throughout the process. He always responded to emails/messages promptly. I would definitely recommend Smiths Financial to friends and family.

June 13, 2023
Unprompted review
Smiths Financial Solutions Ltd logo

Reply from Smiths Financial Solutions Ltd

Thank you for your review Asia and using Smiths Financial for your new mortgage.

Advertisement
Rated 5 out of 5 stars

Richard was so helpful and friendly

Richard was so helpful and friendly, nothing was to much trouble, thank you so much for all your hard work!

June 12, 2023
Unprompted review
Smiths Financial Solutions Ltd logo

Reply from Smiths Financial Solutions Ltd

Thank you for your review Nina and using Smiths Financial for your new mortgage.

Rated 5 out of 5 stars

10 Star Experience

I had a great experience with Richard, who helped me navigate my complicated situation. He was very thorough and attentive, checking all the details carefully and providing me with the best suggestions and advice. He was always available to answer my questions and explain everything clearly. I highly recommend him to other people who are looking for a mortgage.

June 8, 2023
Unprompted review
Smiths Financial Solutions Ltd logo

Reply from Smiths Financial Solutions Ltd

Thank you for the lovely review Josie and using Smiths Financial. Hopefully not too long now before you get your keys!

Rated 5 out of 5 stars

Great Experience

We recently secured a remortgage offer with Smiths Financial. Luke was fantastic to deal with - he listened and understood our requirements, communicated quickly and effectively, and secured us a deal within 3 days.

With news of interest rates rising, Luke went above and beyond to make sure we moved quickly and got the best possible deal.

The whole process was very smooth and we would recommend Luke and Smiths Financial to friends and family.

June 2, 2023
Unprompted review
Smiths Financial Solutions Ltd logo

Reply from Smiths Financial Solutions Ltd

Thank you for your review Ella and using Smiths Financial for your remortgage.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look