Smiths Financial Solutions Ltd Reviews 254

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and responsiveness, highlighting their willingness to explain every step and answer all questions. Many people felt supported and never rushed, with the service often described as outstanding and efficient. Reviewers frequently mention the quick response times and the smooth user experience, appreciating the personalized and understanding approach. Consumers particularly noted the staff's dedication, going above and beyond to ensure everything went smoothly and making complex situations feel straightforward. Several individuals expressed immense gratitude for the guidance and expertise provided, especially in securing mortgages under challenging circumstances.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, consistently praising the professionalism, efficiency, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

Customer service

Users describe positive interactions with customer service, highlighting the responsiveness, clarity, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers, especially first-time... See more

Based on these reviews

Rated 5 out of 5 stars

Working with Smiths Financial Solutions was one of the best decisions we made as first-time buyers. We recommend Luke Platt without hesitation! He truly cares for his clients, he is professional, ve... See more

Rated 5 out of 5 stars

Richard and his team has been working to get our first ever mortgage with adverse credit. We never thought it would be possible to get a house on the open market so we first tried to buy through shar... See more

Rated 5 out of 5 stars

We first found these lovely people on the Shared Ownership Facebook group, after seeing tons of people recommend them. We had a great experience, fantastic communication and sorted everything as quick... See more

Rated 5 out of 5 stars

Rich at Smiths Financial was absolutely fantastic. He guided us through the whole process with patience and expertise, and we genuinely don’t think we would have been able to secure our mortgage witho... See more


Company details

  1. Mortgage Broker
  2. Health Insurance Agency
  3. Home Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance Broker
  6. Life Insurance Agency

Written by the company

Mortgages & Protection made simple. We have access to a comprehensive list of lenders to ensure that we find the best deal for you. We specialise in all types of Residential Mortgages, including Adverse Credit, First Time Buyers, Re-mortgages and Shared Ownership. We also cover all types of Buy to Let Mortgages, including First Time Landlords, Limited Company and HMO's.


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

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Rated 5 out of 5 stars

Would highly recommend

Paul helped me arrange my equity release, he was very professional and efficient, explained everything in detail that was easy to understand. Would highly recommend Paul as everything was so smooth and completion was within a few weeks. Thank you Paul

December 21, 2023
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Rated 5 out of 5 stars

Happy First Time Buyer

I highly recommend Smiths Financial Solutions for their services and professionalism.
Richard has been very helpful from the initial assessment all the way to the legal completion. He listened and understood my financial needs and goals, as well as providing me with the guidance that was suitable to my budget. I found his advice clear and practical. He had an approachable manner at all times, and this has made such a big difference throughout the buying process.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great Remortgage Experience

I received great service from Smith Financial Solutions whilst remortgaging my home. The whole process was smooth. They kept me informed every step of the way. Showed a lot of dedication by working through day off to make sure my application was submitted before Christmas. Very professional and knowledgeable. Got me a very good mortgage deal. I Highly recommend Smith Financial for any mortgage related issues. Thank you Richard and your Team.

December 27, 2023
Unprompted review
Rated 5 out of 5 stars

Smiths finance

I was so clues about mortgages, I asked some boring questions, but Luke was very understanding and helpful. Got our mortgage in less than 48 hours

December 13, 2023
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Rated 5 out of 5 stars

Perfect for first time buyers!

Used Luke for our mortgage, Luke has gone above and beyond for us. We didn’t think we were ready for mortgage but he took the time to understand our situation and really helped us along the mortgage process! 10/10 would recommend to anyone.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

We have been working closely with Luke…

We have been working closely with Luke in order to secure a mortgage and he’s been fab! He’s been very supportive and has took time to get to know our situation. He’s advised us really well and we feel very grateful to have his help through this process.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Completely recommend

Luke helped us with our re-mortgage over the last few months. He's been proactive and always made himself available for any questions. Luke went above and beyond to ensure we obtained the best deal with the current market conditions and we can't thank him enough for his dedication to helping us through all stages of the process.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Terrific service

Luke was super personable and as a bit of a novice, he went over and above to ensure everything was simple for me to understand. I'd highly recommend him to anyone

November 28, 2023
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Rated 5 out of 5 stars

100% RECOMMEND!!!

100% would recommend, Luke has been outstanding and a true asset to smiths financial has gone above and beyond to find us the right deal and everything

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Richard from Smiths Financial is a star!!

Richard from Smiths Financial has been absolutely amazing, as first time buyers we found everything quite confusing but Richard made the whole process less stressful, he was always available offering advise or keeping us updated, he explained everything to us and nothing was too much trouble, he was always kind, helpful and professional.

Best Christmas present moving into our first home, never thought it would ever be possible, huge thankyou to Richard for making it happen, 100% best mortgage advisor!! Highly recommend!

November 21, 2023
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Rated 5 out of 5 stars

We had a fantastic journey with…

We had a fantastic journey with Richard. A stress free experience after a couple of early issues that were addressed within a day or two. We will certainly be recommending to family and friends. So thankyou Richard we will be in touch when our new deal comes to an end. All the best Graham and Ruth.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

We can not thank Richard enough . Amazing service

Me and my partner can not thank Richard enough he made us feel so at ease from the first phone call we knew we was in good hands. He never failed to answer any of our questions no matter what it was .even though our first mortgage was declined he was straight onto finding us another one with out any problem . He talked us through every step of the way we have now got our mortgage offer we will definitely be using Richard’s in the future and will be telling friend and family about how good the service was
Thank you again Richard .

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service

I highly recomend Smiths Financial LTD. and mortgage broker Rich Neilson for any financial needs.
We had a great work done by this profesional and experienced advisor, and we cannot be happier not only with our forever home purchase but also in finding life insurance and re mortgage aspect. As me and my partner are in older age group we needed someone we could trust in dealing.
I am confident to say that everything and anything was explained with great details and the process was very easy even for us. Thank you

November 1, 2023
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Rated 5 out of 5 stars

Can’t thank Smiths Financial enough!

Can’t thank Smiths Financial enough! We have just bought our first property and Richard and his team made it a breeze throughout the whole process. Richard was extremely helpful and was always willing to answer any questions we had (which was a lot, being first time buyers!)

We actually heard of smiths financial through recommendation. The level of professionalism and service you get with these guys is top class and we will definitely be using them again in the future.

We even got a care package to help settle in to our new home which was so lovely of them!

Thanks again for everything to all at Smiths Financial.

From,
Chelsie & Matt

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Service

We have recently secured our mortgage offer and used Smiths Financial as our broker. Richard was fantastic in dealing with our case which included previous poor credit history. The communication was always spot on & everything was made clear to us throughout each step. Highly recommend Smiths Financial. Thank you so much Richard!

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent mortgage broker!

Me and my partner had previously failed to secure a mortgage (via another broker) due to my contractor status. We were almost prepared to give up, when I noticed Richard’s name was frequently recommended by others. We decided to reach out to him as a last ditch attempt.

Richard took the time to understand our profiles and had eventually found us a lender who was willing to make an exception with my contractor status! We definitely would not have been able to secure a mortgage without Richard and his personal connections within the industry. The application process was very smooth and Richard was always so accommodating with our availability.

I would definitely recommend Richard and use his services again!

October 16, 2023
Unprompted review

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