Solutions Mobility Reviews 112

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and extensive knowledge, making the entire process pleasant and informative. People are highly satisfied with the quality of the products, including powerchairs, wheelchairs, and scooters, often highlighting their suitability for individual needs. The service, from initial consultation to delivery, is frequently described as excellent, with many appreciating the personalized approach and lack of sales pressure. The delivery service also receives strong positive feedback for its speed and the helpfulness of the delivery personnel, who often make bespoke alterations and ensure comfort before leaving. However, some customers experienced minor issues with delivery or product specifications, such as a scooter not meeting advertised speed, but these were generally resolved quickly and efficiently by the company.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being friendly,... See more

Product

Users describe positive interactions with product. Customers are highly satisfied with the range and quality... See more

Service

People report positive experiences with the service. Customers consistently praise the friendly and... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers highlight the quick delivery times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the shop in Somercotes and was impressed with the range of dual motor risers. We had previously bought a mobility scooter a few months ago and my wife has used it several times. She is now... See more

Rated 5 out of 5 stars

Easy to order online. Excellent customer service as always. Delivered when you said it would be delivered. PDF Instruction manual emailed. Delivery engineer made bespoke alterations to the Chair... See more

Rated 5 out of 5 stars

If you are looking for a good quality second hand powerchair I wholly recommend Solutions Mobility. From the moment we arrived to taking delivery the team could not have been more helpful. They listen... See more

Rated 5 out of 5 stars

Fantastic service they actually listened to my requirements 3 scooter test drives later and I placed an order. 4 days later the scooter was delivered and this was including a weekend in between. T... See more


Company details

  1. Wheelchair Store
  2. Medical Equipment Supplier

Information provided by various external sources

We specialise in new and nearly new mobility equipment at discounted prices, usually carrying in excess of 90 items in stock at any one time. Located just 2 minutes from junction 28 of the M1 we are open 7 days a week by appointment, and welcome anyone...


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Professional company, top rate customer care!

Ok, an honest review?
I bought a used Puma 40 s-line from Solutions Mobility, and I was a little concerned to be spending such a sum with a company I’d not dealt with before. But, I was so well reassured. I needed to contact them to query some item details - they certainly knew their field and supplied me with every piece of information I needed.

Even after the sale, any email with odd questions was dealt with professionally and competently.
The staff were friendly and easy to speak with.
And - my wheelchair is brilliant.
One happy customer.

October 23, 2019
Unprompted review
Rated 5 out of 5 stars

After many many days of looking online I found Trust & CARE 100%

After many many days of looking online, at last, I found Solutions Mobility and I really can not say in just a few Lines how Stunning they are, From their admin Staff to the delivery people who Delivered my Power Wheelchair, They were and Are Second to none The price was mind-blowing value for money, the service was amazing even when I wanted to upgrade my order just days before it was booked for shipping to my home. the added warranty was stunning and is well worth extending as the cover is second to none. When you need an item that you really do depend on "Solutions Mobility is a place to trust and know 100% you will be looked after & cared about from Start to Finish I would have left a 10-star rating If I could".

October 23, 2019
Unprompted review
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Rated 5 out of 5 stars

I have bought a quickie jive m hybrid…

I have bought a quickie jive m hybrid and from start to finish this company is first class. Nothing is to much trouble they all go out there way to help you. Karla,Sue and Sally are amazing. A lot of companies that sell disability equipment basically just want your money then want nothing all to do with you plus try and sell you the most expensive thing which is no good for you but this company listens and totally help you too find the equipment that suits you so I recommend this company to everyone and you definitely won’t be disappointed that’s the truth😀 Thanks again to Karla,Sue, Sally and all the engineers your all amazing

October 23, 2019
Unprompted review
Rated 5 out of 5 stars

Chairs with provenance

I have purchased both power chairs & scooters from Solutions Mobility for the last 9 years and found them to be very fair and honest and quick to respond to any problem

October 23, 2019
Unprompted review

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