Stanley Safe Club 

My husband and I filed a claim with Stanley almost 2 months ago after our oven stopped working. We have yet to get service for the oven per our contract agreement (warranty).
We have submitted at minimum 5 service request online, spoken with several customer service rep's who promise follow-up, left hanging on the customer service line for over 30 minutes with a final disconnection, and inability to subsequently reach anyone by phone again. Promises of a return call after leaving a message has been to no avail.
When we have reached someone to actually speak with us they on one occasion reported that a service technician did attempt to reach us to set up a appointment. This technician was very rude to my husband.
I would not recommend these people to my worse enemy!

I am canceling this auto warranty policy immediately. I never got a promised contract and my credit card was charged 399.00 before I ever got the service agreement. I was told I could cancel this policy anytime with a money back guaranty within 30 days but no one answers the phones. Bad business practices.

Hope the service is as good as the sales pitch. Salesman did a good job of selling and explaining

Good experience, and good customer service.

Company is a scam!!! They did not honor the service that was promised and charged a $75 administrative fee, that was not earlier disclosed upon signing up for the service. Buyer beware, this company should be shutdown!!

Been trying to call the (888) 782-6539 number for days, no one ever answered. Purchased a homeowners warranty for a client weeks ago and I'm still waiting to receive the policy information. You can't get them on the phone if you tried. What a joke and waste of time & money.

Looked up BBB reviews over 400 complaints asked for my money back got the run around

I love the value and coverage hope to do more business in future

SO far, so good with price and customer service. I have not review the policy yet until I get it to see what's covered. For the time being I'm satisfied with the service.

Thank You
Juan Gonzalez

The process went fine. My only problem with Stanley is the long wait time for telephone contact.

just plain and simple horrible customer service

THEY DONT PAY VENDERS ALL OVER THE NATION. RUN RUN RUN WE ARE IN FLORIDA. I TALKED TO NEVADA AND VENDERS IN NEW JERSEY. THEY DONT PAY ! DO NOT DO WORK FOR THIS SCAM CO .
DO NOT BUY THIS WARRANTY!! YOU CAN NEVER GET A HOLD OF ANYONE IN THAT OFFICE. I TALKED TO THE SAME PERSON EVERYTIME. HOW DO I KNOW? I WORKED AS A MANAGER FOR AT&T IN A CALL CENTER.

Well, this will actually be my first month with the service. But I am really looking forward to a great relationship with the company.

No lengthy application process, fast service and to the point.

George was very courteous and quickly guided me to the best deal/

When I was called back after placing a request on the Internet, the company resident with whom I spoke was terrific. He explained all my options, was honest and forthright and I am very pleased with my experience with Stanley thus far!

Have emailed and called this company and got nothing but aggravation, I can't get to the person I got his extension from, no reply in email and cut off two times when called then told to leave my name and phone number for call back. Why can't you do all the things you did when YOU WANTED ME TO SIGN UP!!! If I don't get some answers TODAY I will cancel this policy and dispute my charge you put on my card, 30 days in advance of my actual start of warranty coverage, this seems to be all for YOU and not about ME!!!!

I purchased the Stanley Gold service June 9th. I have been trying to file a claim since September 14th. The Gold service never received the information from Stanley and I have been calling back and forward almost a month because I have a broken down car that I have no coverage to pay for the service. I have been speaking to several customer service as well as the supervisor. I call in yesterday left a message with a Victoria about issue she advised I would get a call back from Trevor but 24 hours later still no call!! Worst warranty company ever!! I am currently contacting the BBB in NJ filing a complaint.

no one ever returns the calls.

This was a new policy and I called in and also sent an email as I was directed to do and was assured the policy was cancelled but they still took 239.99 out of my bank account after I was informed the policy was cancelled. They now owe me 239.99 + the 20.00 downpayment and I'm fighting to get it back in my checking account so buyer beware.