Stanley Safe Club 

It is a plan I feel as a single person and a women I would not want to be without. If something goes wrong I can just call pay my small deposit and it is fix no worries!! Every women or single person needs to get this plan!!

Sales Person, Florian, was very professional and explained the whole Auto Warranty program. He made the decision very easy.

I recently pruchased a home warranty through Stanlely. My experience was a most positive one. Eric was very professional and complete in his service to me. My hope is that if and when I do have a claim I can expect the same treatment.

I signed up for Stanley Warranty in July and spoke with a sales agent who was insistent that Stanley was the better company and to sign up for a discount rate. I explained to the sales rep I had not moved into the residence yet, he stated there is a 30 day grace. They withdrew $50 from my account in July and in Aug. I have not yet moved into the residence as of the end of Aug. I called Stanley in hopes to have those two payments go towards Sept and Oct, since I had not moved into the residence yet. I spoke w/several cust srv reps and a supervisor, NO resolution and NO call back. I was told they would need to review the phone records that myself and the sales rep had on that day. Needless to say I am not satisfied with Stanley Warranty. Bad customer service and followup. If I put a claim in will it take this long for my claim to be handled? Not the best way to start off with a new customer.

sent a request for washer on 12-4-14 still have not had A CALL BACK , PEOPLE VERY RUDE , THEY ARE NOT HOLDING UP TO THERE CONTRCT. GOING TO REPORT THEM TO BETTER BUSINESS BEAURO

Can someone please call me back. I signed up for a 2 year warranty coverage

The hold time and the music is enough to make you want to hang up and contact a different company not to mention it is not great for blood pressure. To top it off after a long hold time you are very likely going to get disconnected. Luckily i had the manager's email and contacted him and got immediate assistance. The website needs to be more user friendly. It is difficult to navigate back to a page you want to revisit. As a consumer I like to speak with a customer service representative that knows what they are doing. I would like to hear more confidence coming from the customer service department. A good customer service department contact should not evoke stress.

AFTER MY HUSBAND PASSED I WAS VERY WORRIED ABOUT THE COST OF FIXING MY APPLIANCES AND THE COST OF MAINTAINING MY HEAT AND COOLING UNIT. AFTER A FRIEND SHOWED ME THAT STANLEY WAS THE COMPANY I COULD DEPEND ON WHEN I NEED HELP I CALLED AND WAS PLEASANTLLY SUPRIESED AT THE HELP I RECEIVED FROM THE WONDERFUL PEOPLE AT STANLEY HOME SERVICE. I SIGNED UP THAT AFTERNOON AND FINALLY GOT A THANKS STANLEY GOOD NIGHTS SLEEP.

Ive been contacting you guy's to cancelled my policy since 2 weeks, they just keep transferring my called to the agent, and never answer the phone, never buy this policy they are pain, and no respect to the customer they want only your money, ive never get my money back from them , they wont ever care,

I have received your email verifying my information. I have received a policy number in this email. I have yet to receive a policy which would detail my coverage or tell me how to file a claim should I have one. I am beginning to think it does not exist.
The young man who sold me the policy indicated that there would be a paper copy in the mail within a couple weeks. It's now nearly 2 months and still nothing.
Nice. Very comforting to know you are right there with me.. No policy...no stars.

Both Eric and Andreas were helpful and informative. The extra time Andreas spent making sure I understood everything about the Stanley Safe Club seemed to go a step beyond his required duty. His full explanations about the features and my cautious and nervous questions allied all my fears.

I called the 1-888 number on July 7th for central air malfunctioning in my home, and as I write this on July 24th, NO SERVICE PROVIDER HAS CONTACTED ME OR SHOWN UP AT MY HOME. In addition, I have placed numerous calls, to the 1-888 number and the results have been primarily non-responsive. I want my money back.

Just bought a coverage for kitchen appliances. I tried to contact customer service about unclear details in agreement. Spent 45 minutes waiting. I was "goodbyed" 3 times. No luck to reach customer service. I cancelled the coverage same day after reading multiple complains. Will see how many years it will take to get my money back.

Stanley Safe Club has a very capable and friendly staff. They explain everything in simple but accurate terms customers can understand. I find their warranty packages to be reasonably priced with good coverage.

DON'T GET STANLEY WARRENTLY!!!!The wores home protection plan that any body can get. basically they will still your time and money. i got stany home warranty for all of my properties and that was the biggest mistake i could ever down. About a seven weeks after activation I had a problem with ac it took me a week until I could REACH AND CONTACT with someone and make a claim and after they send technician they simply said they can not fix it because they think its pre existing condition. so they didnt fix it . For another property I had problem with ice maker and its been a week even do I make several claim but they have not contact me or send me any technician or any feed back to my emails. I called so many times and beg them to refund my money they simply said you can just cancel the contract but your money is gone. MY ADVISE DON'T GET STANLEY WARRANTY they are thief. .

everything sounds better than AHS but I just got it

I just recently purchased this coverage , So far sound like a great deal, the representative (ANDREAS) was professional and courteous sounds like alot of bad reviews from what i see, I think its just a matter of patience. I sure hope this turns out to be a legitimate coverage.

I had been on the phone for one hour been hanged up twice after waiting it says Good Bye. I finally put a claim and this woman LISA put there a wrong date that I never told her when I noticed my problem with the A/C cant get anybody on the phone, I even sent an e mail no answer. Thinking on cancelling

this is a great company to deal with I love the way they deal with you and they are so good at what they do. Eric was all me and my wife needed to talk to and we were ready to buy into our new great plan u cant go wrong with stanley

I have been trying for over 3 hours to reach your SERVICE? dept.I am tired of listening to recorded messages, and music. No one alive over there?
PLease cancel my policy. I expect an imediate frefund,or I will take the neccesary :legal action.

Very unhappy ex cxustomer.
Emery Hold
policy# sp164oo
760 770 8433