Just bought a coverage for kitchen appliances. I tried to contact customer service about unclear details in agreement. Spent 45 minutes waiting. I was "goodbyed" 3 times. No luck to reach customer ser... See more
Stanley Safe Club
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See what reviewers are saying
I am canceling this auto warranty policy immediately. I never got a promised contract and my credit card was charged 399.00 before I ever got the service agreement. I was told I could cancel this po... See more
Have emailed and called this company and got nothing but aggravation, I can't get to the person I got his extension from, no reply in email and cut off two times when called then told to leave my name... See more
This company is a joke. Have been trying to get a hold of a customer service representative and seems like no is ever there. I get placed on hold until eventually an answering machine picks up. Howeve... See more
Company details
Information provided by various external sources
Members who enroll in our club receive an array of benefits, from an on-line personal inventory registration system to Credit Restoration, appliance protection and exclusive programs designed to protect your most valuable assets - your family.
Contact info
07632, Englewood Cliffs, United States
- 888-STANLEY(888-782-6539)
- customerservice@stanleywarranty.com
- stanleywarranty.com
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A great automobile warranty With a great price and company
You can't beat the coverage and the payment options. I recommend
you check this program out. It could save you many times the repair costs of your vehicle. When I get the extra money I'm going to cover my second car. I've read a lot of bad reviews about Stanley Safe Club and I'm just praying they're not a rip off.
July 10, 2014
Unprompted review
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Great! Great! GREAT!
Highly recommend your company & products! Called my sister as soon as I hung up! She will be switching to Stanley too! No service fee, no deductible!! Can't be that! To top it off their representative (Eric) provided superb customer service!
July 8, 2014
Unprompted review
Florian was very customer service savy and thoroughly explained to me his knowledge of the insurance. I was very pleased
Thank you again for the multiple answers to my questions regarding the terms of the policy contract
June 27, 2014
Unprompted review
Wow! Can't beleive the reviews on this company
I read the reviews online at 3 different sites. Almost everyone complained about this company being a rip off. I read 2 reviews that were positive.. OMG no one had anything good to say. I am worried that when my policy become effective that I would loose my money. I am not sure that I chose the right company. I bought this company for peace of mind on my rental property that is out of state. Wow! thinking I will cancel my policy and look for another company.
June 19, 2014
Unprompted review
Reply from Stanley Safe Club
Unfortunately Customers rarely put in reviews when they are happy. Stanley services tens of thousands of customers and if you compared percentages in the industry we would be one of the lowest. All companies have bad reviews. Its important to build a relationship and an understanding with the company and its representatives. Once you do that, they want to do things for you and make the customer happy.
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BEWARE OF STANLEY
This company is terrible. After purchasing TWO service contracts, I was promised a copy of the warranty within 24 hours. None arrived. After reading terrible testimonials regarding the company I attempted to cancel. Spoke to THREE people before Jeff Johnson, who assured me a confirmation would be forwarded within minutes. Almost an hour later I called again and the rep assured me the contract was cancelled. Only after my second call did I receive an e-mail confirming the cancellation. I know see why the complaints about Stanley were so numerous. I have also requested American Express to cancel the sale. I will in the future warn everyone I know not to contact Stanley for a home warranty.
June 16, 2014
Unprompted review
Reply from Stanley Safe Club
Unfortunately Customers rarely put in reviews when they are happy. Stanley services tens of thousands of customers and if you compared percentages in the industry we would be one of the lowest. All companies have bad reviews. Its important to build a relationship and an understanding with the company and its representatives. Once you do that, they want to do things for you and make the customer happy.
the worst service i have ever had
I called asking to cancel a police of a car, for 3 times I asked them if everything was ok and my card will not be charged, but my card was charged.
I have called 12 times trying to talk with somebody about this, 10 times a was disconnect by the telephone system saying there to busy to take my call ask me to call later, 2 times they keeping transfer to somebody until the call is disconnected.
June 16, 2014
Unprompted review
Reply from Stanley Safe Club
Unfortunately Customers rarely put in reviews when they are happy. Stanley services tens of thousands of customers and if you compared percentages in the industry we would be one of the lowest. All companies have bad reviews. Its important to build a relationship and an understanding with the company and its representatives. Once you do that, they want to do things for you and make the customer happy.
After talking with a few other companys, I was surprised at how well things went with Stanley Safe Club.
First off they were willing to cover my f450. Other co. wouldn't.Then they told me there was no deductible.When they told me what it covered I sead yes.
June 5, 2014
Unprompted review
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