Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... See more
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Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach 😊. Thank you. There... See more
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Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... See more
Company replied
Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes. Sharon was very patient and nothing was... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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From the sales staff in the strore…
From the sales staff in the strore right through to the delivery staff - great. Pleasant, polite and all seemed genuinely happy to help.
Would recommend
August 7, 2026
Reply from Sterling Home
Hi Kathleen
Thank you for your lovely feedback!
We're delighted to hear that both our sales and delivery teams provided such a positive experience. It's great to know that their friendliness, professionalism, and willingness to help made a difference.
We truly appreciate your support and recommendation and we look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Reply from Sterling Home
Dear Mr Nash
Thank you for your kind review!
We're delighted to hear that you found our staff excellent and were pleased with the service and quality of our goods.
We truly appreciate your support and look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
Sales Manager Michael was incredibly…
Sales Manager Michael was incredibly helpful and very friendly.
August 9, 2026
Reply from Sterling Home
Hi Stephen
Thank you for your kind feedback.
We're delighted to hear that Michael was incredibly helpful and friendly during your experience with us.
We take great pride in providing excellent customer service, and it's wonderful to know that Michael made such a positive impression. We'll be sure to pass on your comments to him.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Guys were brilliant and suite was set…
Guys were brilliant and suite was set up in no time at all.
February 20, 2026
Reply from Sterling Home
Hi John,
Thank you for your fantastic review!
We're delighted to hear that the team were brilliant and that your suite was promptly delivered.
I'll be sure to pass your kind comments on to the colleagues involved.
We hope you enjoy your new suite for many years to come, and if there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
The Sterling Home Team
Variety of sofas and armchairs to try
Good variety of sofas and armchairs all available to sit and try out
Good range of colours and fabrics though salesman did not know full range of options but was able to find out
August 10, 2026
Reply from Sterling Home
Good Morning Andrew,
Thank you for your review!
We're pleased to hear that you enjoyed our wide selection of sofas and armchairs in our Tillicoultry store.
It's also great to know you appreciated the range of colours and fabrics available.
While we're sorry our colleague didn't have all the information immediately to hand, we're glad they were able to find the answers you needed.
We appreciate your feedback and hope to welcome you back to Sterling Home soon.
Kind regards,
The Sterling Home Team
Reply from Sterling Home
Hi Jacqueline,
Thank you for your wonderful feedback!
We're delighted to hear that you received excellent service both in store and during delivery.
Providing a great experience from purchase through to delivery is very important to us, so it's fantastic to know our team met your expectations.
We truly appreciate your support and hope you enjoy your purchase.
If we can help with anything in the future, please don't hesitate to get in touch.
Kind regards,
The Sterling Home Team
Service was excellent and staff member…
Service was excellent and staff member Barry Duff was very professional and explained about the different categories of leather. Great buying experience.
August 23, 2026
Unprompted review
Reply from Sterling Home
Hi Margaret - Anne,
Thank you for your wonderful review!
We're thrilled to hear you received excellent service and that Barry Duff was able to help you find the right choice.
Barry's product knowledge and professional approach are greatly valued, and we're delighted that he took the time to explain the different leather categories and make the buying process clear and enjoyable.
Thank you for choosing Sterling Home.
We truly appreciate your feedback and hope you enjoy your new furniture for many years to come.
Kind Regards,
The Sterling Home Team
Great all round experience
Great customer service, spent a lot of time helping me with choice of chair +footstool I purchased. Plenty choice in store. Delivery men were excellent, very nice 2 guys.
July 10, 2026
Reply from Sterling Home
Good Afternoon Jennifer,
Thank you so much for your lovely review.
We're delighted to hear that you had a great overall experience with us.
It's fantastic to know that our Aberdeen team was able to help you find the perfect chair and footstool, and that you enjoyed the range of choices available in store.
We're also pleased to hear your kind comments about our delivery team. We'll be sure to pass your feedback on to them, as they'll be delighted to know their friendly and professional service made a positive impression.
Thank you for choosing us and we hope you enjoy your new furniture for many years to come.
Kind regards,
The Sterling Furniture Team
Very knowledgeable, helpul and friendly staff
Stefhanie was really helpful when I purchased a mattress and bed. She was very knowledgeable about the different makes and really clearly explained each of the different brands of mattress to me and how to decide if a mattress was the ‘right fit’ for me.
She spent lots of time with me, but also left me to explore the different options myself, while still being on hand to answer my questions. I didn’t feel rushed at all and there was no ‘hard sell’ which I really appreciated.
Once I’d made my choice she clearly explained next steps, delivery timeframes and what to expect ahead of delivery and on the day my order will be delivered. She made the whole purchase experience painless.
August 22, 2026
Unprompted review
Reply from Sterling Home
Good Morning,
Thank you for taking the time to leave such a lovely review!
We're delighted to hear that Stephanie provided such helpful and knowledgeable service while assisting you with your mattress and bed purchase.
aking the time to understand our customers' needs, explaining the different options clearly, and helping them find the right fit is exactly the experience we aim to deliver.
It's wonderful to know that you felt comfortable exploring the various choices at your own pace, without any pressure, while still having Stephanie on hand to answer your questions.
We're also pleased that she kept you fully informed about the next steps, delivery timescales, and what to expect on delivery day, making the whole process smooth and stress-free.
We'll be sure to pass your kind words on to Stephanie, who will be thrilled to receive your feedback.
Thank you for choosing Sterling Home, and we hope you enjoy your new bed and mattress for many years to come.
Kind regards,
The Sterling Home Team
Very helpful member of staff and easy…
Very helpful member of staff and easy to order. Delivered quickly too.
August 7, 2026
Reply from Sterling Home
Good Morning,
Thank you for your review!
We're delighted to hear that our team member was so helpful, that ordering was easy, and that your delivery arrived quickly.
We appreciate your feedback and hope you enjoy your purchase.
Thank you for choosing Sterling Home .
Kind regards,
The Sterling Home Team
Rectify mistaken order
Order: 281996
We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store.
Steve in the furniture division dealt with us and helped us make a suitable change to another product. Steve is the Man. Courteous, professional and very personable. He put my wife at ease when he realised she was upset about the situation. His care, attention and expertise was exceptional. Steve made a very uncomfortable situation easy to navigate with a happy wife leaving the store relaxed and delighted with how Steve treated her and helped her chose the perfect furniture for our home. A great ambassador for his trade and employer. Hail Steve and we will be back for additional goods because if his treatment.
Mr & Mrs Whyte. Aberdeen.
21/8/26
August 21, 2026
Unprompted review
Reply from Sterling Home
Good Morning Alex,
Thank you for taking the time to share your experience.
We're sorry there was a mix-up with your original order, but we're delighted to hear that Steve was able to help find the perfect solution.
His professionalism, care and expertise clearly made a real difference, and it's wonderful to know he helped turn a difficult situation into a positive one for both you and your wife.
We'll be sure to pass on your fantastic feedback to Steve.
Thank you for your kind words and continued support. We look forward to welcoming you back to Sterling Home in the future.
Kind Regards,
The Sterling Home Team
Friendly knowledgeable staff member…
Friendly knowledgeable staff member that took the time to explain. Thank you Barry!
August 21, 2026
Unprompted review
Reply from Sterling Home
Good Morning,
Thank you for your review!
We're delighted to hear that Barry took the time to explain everything clearly and provide such friendly, knowledgeable service.
We'll be sure to pass on your kind words to him.
Thank you for choosing Sterling Home, and we hope to see you again soon!
Kind regards,
The Sterling Home Team
Disappointing from a company I had previously rated positively
I previously purchased a sofa from Sterling Home and spent a considerable amount of money there. At the time of purchase, I was asked by the salesman to leave a review on Trustpilot, which I did, and my experience then was positive.
Unfortunately, my recent experience with their flooring service has been completely different.
I arranged for an estimator to visit my home to quote for click flooring in my kitchen. He arrived around 15 minutes late and spent much of the appointment humming and hawing about various things in the kitchen. However, at no point did he tell me that the job could not be done. I was left with the clear impression that a quote would be sent.
Instead, I later received an email saying they would not be able to install click flooring because of the weight of my American-style fridge/freezer, claiming that the weight could cause problems with a floating floor. I was also told that the subfloor would need screeding but that this too was somehow restricted because of the fridge/freezer, which had been sitting in exactly the same place throughout the estimator's visit and was hardly a surprise.
If this was genuinely such a fundamental issue, why was it not mentioned during the appointment? Why arrange and carry out an estimator's visit, only to send what feels like an excuse for not quoting afterwards?
I emailed Sterling Home to express how disappointed I was with the poor service and the explanation given. To date, I have not even had the courtesy of a reply.
Having previously been encouraged to leave a positive Trustpilot review after purchasing my sofa, I feel it is only fair to now share my experience of the other side of their customer service.
Very disappointing. I will not be returning for future purchases or projects, and I certainly won't be recommending their flooring service to friends or family.
August 19, 2026
Unprompted review
Reply from Sterling Home
Good Morning Lorraine,
Thank you for your feedback and for your previous custom with Sterling Home.
We're sorry that your recent experience with our flooring service did not match the positive experience you had when purchasing your furniture.
Unfortunately, there appears to have been valid reasons why we were unable to install the flooring in your home, and regrettably this meant we could not proceed with a quotation.
We appreciate your comments regarding the communication around this and we have passed your feedback on to the Flooring Manager in Aberdeen for review and to respond to your email.
Kind Regards,
The Sterling Home Team
Evelyn and Lynette went above and…
Evelyn and Lynette went above and beyond. They really helped us out when we were let down by another supplier and we very much appreciate it. Excellent customer service.
August 21, 2026
Unprompted review
Reply from Sterling Home
Good Morning Jennifer ,
Thank you for your wonderful review!
We're delighted to hear that Evelyn and Lynette went above and beyond
Providing excellent customer service is what we strive for, and we're so pleased they were able to make a difference.
We'll be sure to pass on your kind words.
Thank you for choosing Sterling Home!
Kind regards,
Sterling Home Team
We were interested in a new sofa for…
We were interested in a new sofa for our house and saw a corner set that really appealed to us.
Catherine couldn't have been more helpful with her service and we ended up buying it.
Thanks Catherine.
Let's hope all goes well with delivery.
August 20, 2026
Unprompted review
Reply from Sterling Home
Good Morning
Thank you for your wonderful review!
We're delighted to hear that Catherine provided such helpful service and helped you find the perfect corner sofa for your home.
We'll be sure to pass on your kind words to her.
Thank you for choosing Sterling Home. We hope you love your new sofa, and we look forward to delivering it to you soon!
Kind regards,
The Sterling Home Team
Staff were great really knowledgeable…
Staff were great really knowledgeable and helpful getting me the right sofa
August 2, 2026
Reply from Sterling Home
Hi Carol,
Thank you for your lovely review!
We're delighted to hear that our Edinburgh team was able to use their knowledge and expertise to help you find the right sofa for your home.
Providing helpful, informed advice is something we take great pride in, so it's wonderful to know your experience reflected that.
We appreciate your support and hope you enjoy your new sofa for many years to come.
Kind regards,
The Sterling Home Team
Would shop here again
Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach 😊. Thank you. There was a delay to my goods but was informed straight away and then it was only a week longer than original timing. Would purchase again
August 4, 2026
Reply from Sterling Home
Thank you, Bev, for taking the time to share your experience.
We're delighted to hear that our Elgin team made such a positive impression. Your kind words about Stephanie will mean a lot to her and we will be sure to pass your kind comments on.
We're pleased that her communication and welcoming attitude, helped make your shopping experience an enjoyable one from start to finish.
We also appreciate your understanding regarding the delay to your order.
While we're always disappointed when delivery timescales aren't quite met, we're glad to hear out team kept you informed throughout.
Thank you once again for choosing Sterling Home, and we hope to welcome you back in the future.
Kind regards,
The Sterling Home Team
Went in for coffee
Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones
Found the experience friendly and professional
Very good selection of quality furniture
Staff extremely helpful and knowledgeable
Delivery easy to arrange once we were given a date to pick up our old furniture
A special thanks to Scott in sales
August 6, 2026
Reply from Sterling Home
Good Morning ,
Thank you for your wonderful review.
We love that your visit started with a coffee and ended with two new settees!
It's fantastic to hear that you found the experience both friendly and professional, and that our range of quality furniture helped you find the perfect replacements for your much-loved sofas.
Your kind comments about our Tillicoultry team's helpfulness and knowledge are greatly appreciated.
Scott in our Tillicoultry Outlet sales will be delighted to hear he made such a difference to your visit and we will be sure to pass on your kind words .
We hope you enjoy your new settees for many years to come and look forward to welcoming you back to Sterling Home in the future.
Kind regards,
The Sterling Home Team
Portento Bedframe with Upholstered…
Portento Bedframe with Upholstered Headboard and LED Light
We ordered the bed above and paid for the premium delivery and assembly service. In spite of this, the bed was delivered without slats or a bed frame. The bed was £1600 and the premium delivery was in excess of £120.
We have yet to receive the slats and have been forced to sleep without a bed frame as a result. At no point did Sterling advise the bed would not come with a frame and we are yet to receive the bed frame despite delivery having taken place on 7 August (and the order having been paid for in full in early July).
We have simply been told there was an issue with Sterling's order system and that the manufacturer was closed and uncontactable for the entirety of August. As such, we were advised we just have to wait an indefinite time period for Sterling to put things right.
I would not recommend Sterling now as we were paying for quality product and a quality customer service and we remain without the use of our bed.
August 7, 2026
Unprompted review
Reply from Sterling Home
Good Morning Lewis,
Thank you for taking the time to leave your feedback.
We're very sorry that your bed was delivered incomplete and understand how frustrating this has been, especially given the investment you made in both the bed and our premium delivery and assembly service.
A member of our customer service team is actively managing your case, and we want to reassure you that we are doing everything we can to expedite delivery of the outstanding parts and resolve this as quickly as possible and will be in touch with you soon.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work to put things right.
Kind regards,
The Sterling Home Team
Dunfermline Store.
Dunfermline Store.
After initial contact from a Sales Person we were left to browse until we were ready for help. I was easy to make our purchase. The coffee shop was really good. Staff overall really good.
August 5, 2026
Reply from Sterling Home
Good Morning Evelyn,
Thank you for your lovely review.
We're delighted to hear that you enjoyed your visit to our Dunfermline store.
We believe customers should be able to browse at their own pace, so it's great to know the team struck the right balance between being available to help and giving you space to look around.
We're also pleased that you found the purchasing process easy and enjoyed a visit to our coffee shop
Your kind comments about our staff are greatly appreciated, and we'll be sure to share your feedback with the team.
Thank you for choosing Sterling Home, and we look forward to welcoming you back again soon.
Kind regards,
The Sterling Home Team
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