Huion Official Store Reviews 

I had mistakenly ordered the wrong pen for my pen display, the agent, Jane, was a massive help and resolved the issue very quickly!

⭐⭐⭐⭐⭐

Jane's customer service was exceptional! She not only communicated quickly but also tackled a very challenging problem with expertise and patience. The issue I faced with my pen tablet was quite complex, but Jane guided me through the troubleshooting process efficiently. Her dedication and clear instructions made it possible for me to understand and resolve the problem effectively. I truly appreciate her fast response and expert assistance in getting my pen tablet back in working order. Jane's professionalism and problem-solving skills are commendable, and I'm incredibly grateful for her support. I highly recommend Jane and this company's customer service to anyone seeking prompt and reliable assistance. Thank you, Jane, for your outstanding service!

Warm regards,
Hassan

Jane was very helpfull, my Huion Kmavas 22 stopped working and they were amazing at comunicating and responded fast !! Please give this person a raise !!

Very timely and detailed responses, some of the best that I've had! Huion (Jane) helped me resolve my issue with my Kamvas 24 Pro where the pen would disconnect every 2-3 seconds on loop, making it extremely difficult to use. The issue ended up being conflicting drivers, which was something that I would've never thought to even check. She guided me on how to resolve the conflict and prevent it from happening again in the future, super helpful!

I got a delayed response, but nothing too long, and after that, I was guided on how to solve my problem in no time

Having received a faulty unit out of the box, Huion (Jane in particular) was able to quickly diagnose and identify that the unit was indeed DOA. Jane helped process a replacement order, was polite and helpful throughout, and also sympathetic to my frustrations. Great customer service such as this really does help ease the pain of having to arrange replacements or try and resolve issues.

They where great

I had issues with Huion driver version 15 not recognising my Kamvas 22. This is a hot topic online and, weirdly, Huion hasn't fixed it yet. I heard from my friends and social media that Huion customer care is pathetic regarding responses. But to my surprise, I was getting responses even though late and asking me to repeat the procedure again and again. Most people nowadays won't have the patience to go through with it.
I got a bit annoyed when I got the same email to repeat the procedure. Finally, an online forum suggested that the v14 driver is the way to go and I checked it with them. They sent me a path to the driver and voila! it worked again. The whole saga took more than 3 weeks. So if you are going to contact Huion for something, make sure you have ample time on your hands. I think they should have links in their site for all driver versions

Excellent customer and assistance service from Jane 👍🏻

I recieved the Huion Kamvas Studio 16 as a gift, and after ~9 months, it wouldn't charge as fast, and the battery would deplete quickly. Then the battery started to charge inconsistently, it got stuck at the same low % for weeks, and eventually it got to a point where I couldn't keep the tablet unplugged or it would shut off completely and go back to 0%. It was still usable, but I was concerned that if this kept going that the tablet might just stop working completely.

Huion's service department was been incredibly helpful, professional, kind, and understanding. Because it was a gift, I didn't have all the information needed to apply for the warranty initially, but they were patient with me as I looked for it. They asked questions about what was going on so that they can better understand the problem, too. At first, they tried to see if changing the power adapter would work, but when it didn't and I informed them of the additional issues, they sent me the replacement (with tracking) after I sent mine back. I only needed to pay for shipping for the adapter and the replacement, as per warranty. The overall process took a few months, but I understand wanting to see if a simple solution works first and that the agent probably needed to communicate with other departments or teams to resolve this issue. I'm sure that they had a great number of other customers to assist with as well. I could still use my tablet, and the replacement was delivered quicker than I expected, so I didn't mind at all!

Overall, I'm extremely satisfied with the experience and felt that the agent genuinely wanted to help solve my problems. Thank you again to the the agent that helped me and the teams and other departments that were involved! I absolutely love this computer tablet, and it has really improved my ability to work efficiently so I would recommend it!

I had an issue with a newly received tablet, but everything was resolved quickly and nicely, with support representative Jane being extremely helpful and courteous.

I needed an invoice addressed to my company and the support crew readily helped out and gave me a custom invoice. All issues were resolved in time and the support personnel was very polite.
Would recommend!

My Huion Kamvas was going sleep either by timing out or pressing the power button but the screen would not wake up. When I had this issue and reached out to tech support I was skeptical about getting a reply in a timely manner as well as a proper solution. I was wrong. Not only did Esther from Huion Customer Service Team get back to me in a reasonable timeframe they were also able to resolve my issue! Timely response, great communication, and fixed my problem. Very satisfied with my Kamvas and tech support. Thanks.

Jane helped walk me through some solutions for issues I was having with my pen. Responses were quick and I got everything working again.

I recently encountered an issue with my Huion device and the issue was resolved quickly and efficiently by Jane. She diagnosed the problem without much difficulty and provided clear instructions for troubleshooting. From now on, my device works perfectly. I thank her very much, excellent customer service.

I’d only had my tablet for just over a year and the screen was starting to fail but they still honored the warranty and are sending me a new one. The customer service was top notch and Jane was literally the best!

App has wonderful features
Customer support is really good 👍

When everything was said and done, the support team from Huion was very helpful with getting me the items that I was missing from my order.

I really have to commend their patience with some technical difficulties we were experiencing in e-mails. For some reason, one email provider I was using wasn't allowing me to see their replies, but they hung on until I was able to get that fixed.