STOREX Reviews 

67
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers consistently praise the friendly team for being extremely welcoming, knowledgeable, and patient throughout the entire storage arrangement process from start to finish. Consumers frequently note that the physical facilities are spotlessly clean, modern, secure, and equipped with very convenient parking, smooth lifts, and wonderfully easy daily access. Some people were dissatisfied with customer service, mentioning poor communication, unhelpful responses, and overall frustrating interactions when trying to resolve various administrative problems. Reviewers additionally pointed out instances of poor customer relations and a lack of helpful support when official complaints were raised.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming, friendly, and professional... See more

User experience

Clients share positive opinions on user experience, highlighting the convenient and modern app-based entry... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting clean, modern, and... See more

Customer service

Consumers find customer service to be exceptionally positive, praising staff for being helpful, professional,... See more

Service

Customers had positive experiences with service, noting that staff are knowledgeable, friendly, and really... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Generally a good app and a clean storage environments with helpful staff.

Rated 4 out of 5 stars

I found signing up was effortless, it was done all within the app. When onsite I found the help given by Gavin and Gemma to be priceless! both were very friendly, explained how to use the facility a... See more

Rated 5 out of 5 stars

Storex is how all storage will be in the future and we will look back at laugh at how grim the other places used to be. I have nothing but good things to say about Storex in Sunbury; both the set up... See more

Rated 5 out of 5 stars

The staff especially Gavin is great and also it is very good that I don't have to use the app inside elevators to start them up or down.The prices on long term are better than other storage companies.... See more


Company details

  1. Self-Storage Facility
  2. Business to Business Service
  3. Packaging Supply Store
  4. Storage Facility
  5. Warehouse

Written by the company

STOREX Self Storage is redefining what modern storage should feel like. We provide the best space solution on the market by combining architect-designed, purpose-built facilities with premium amenities and genuine value. This is not just about square footage. It is about creating a seamless, customer-first experience that works around real lives and real businesses. Our state-of-the-art digital storage hubs are designed for both domestic and commercial customers who need flexibility without compromise. Whether you are moving home, renovating, decluttering, expanding your online business or managing stock overflow, STOREX offers clean, secure and intelligently designed spaces that adapt to you. From small lockers to large business units, every space is built with convenience and efficiency in mind. Security sits at the heart of what we do. Our facilities feature advanced access control, smart entry technology, CCTV monitoring and extended access hours, giving customers confidence and control. At the same time, we focus on the details that elevate the experience. Wide corridors, bright lighting, spacious lifts, on-site parking and helpful packaging materials make every visit straightforward. For businesses, STOREX goes further. Flexible terms, scalable units, Fab Labs and professional environments mean you can grow without being tied into rigid long-term commitments. For homeowners, it means affordable storage with the reassurance of a premium setting. At STOREX, storage is no longer a last resort. It is a smart, flexible extension of your home or business. When you need extra space done properly, STOREX is the natural choice.


Contact info


4.2

Great

TrustScore 4 out of 5

67 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(67)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience at Storex…

Excellent experience at Storex Watford,first time using storage. Had a call from Godwin replying to my enquiry just before they were closing. He went through everything thoroughly and helped me out setting up my account and app ready for us to use the facility next morning (Sunday). By the time we had finished he was half hour over his finish time, unusual but most welcome this day and age. By the time we were finished it felt like we were best of neighbours all our lives. First visit next morning (Sunday) had a couple of of issues with the app, some questions and finding our way. Gloria helped us out in no time at all and got us on our way fast. Godwin and Gloria are an absolute credit to the company and I hope the company does a recognition and reward scheme. Outstanding service both on the 05 & 06/07/2025

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Not suggesting to anybody

Not suggesting to anybody. Poor support and additional charges applied without agreement.
Better experience and use Safestore Self storage Company.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed !

Convenient location in Sunbury with the latest security technology including the App (which is easy to use) and gives peace of mind. Friendly and helpful staff when I needed to access foe the first time. Would definitely recommend !

March 9, 2025
Unprompted review
Rated 5 out of 5 stars

Storex so easy to use

Absolutely fabulous service from Raj and the team at Sunbury. App so easy to use and the premises are exceptionally clean, well lit and secure. Thank you Raj.

February 8, 2025
Unprompted review

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